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GPU card doesn't work correctly

December 20, 2020 at 22:48:42
Specs: Windows 10
So i've built this computer a week ago and it worked perfectly until this one time that i used it while it was on sleep mode, the computer "woke up" and showed a loading screen that u get after a windows update and than it got stuck on a 300*400 res with like pink bars and symbols on the screen, also the nividia control pannel wouldnt open.

In the device manager under my graphics card it shows that windows has stopped the device from working after the device reported some problems (code 34).

Anoter problem ive found is that whenever I try to open my BIOS the computer would get stuck on the motherboard splash screen and would need an hard restart to turn on again.

So the mothods Ive tried with no success were:

rolling back the graphics card drivers via device manager
uninstalling the card via device manager and installing it again
updating the drivers through windows updates
uninstalling the windows updates that were installed on that date (even rolling it back a version)
disconnecting the graphics card from the mother board and powersupply
removing the graphics drivers with DDU program and reinstalling

I asked for help from NIVIDIA costumer support and they suggested some of those methods as well, when told that the BIOS wont open as well they suggested that it might be a motherboard problem(maybe to move the responsibility),they also suggested to update the BIOS or reinstalling.

so in the case it was a mother board problem Ive tried few thing as well:

updating the bios but after the restart the bios should have opened automatically and it got stuck on splash screen again.
Opening UEFI settings- gets stuck on splash again
unplugging the computers power, unpluggung everyting from it and removing the motherboard battery

My specs:

CPU: ryzen 5 3600 box
MB: Gigabyte B550 GAMING X
Graphics card: Geforce GTX 1660 TI
RAM: 2*8Gb CROSSAIR DDR 4 3600
Windows 10 Home 64bit

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December 21, 2020 at 06:49:55
You didn't list your PSU in the specs but according to NVIDIA, a system with a Geforce GTX 1660 TI should have a PSU with a minimum of 450W. Not all PSUs are created equal so hopefully yours is a good one.

Did you try a different graphics card?

message edited by riider

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December 22, 2020 at 00:46:19
psu is gigabyte 700W pfc bronze so it should do the trick, plus the computer did work perfectly for a week.

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December 22, 2020 at 20:37:16
"RAM: 2*8Gb CROSSAIR DDR 4 3600"
Is this over-clocked? Did you try lowering to 2666?
Perhaps the Gigabyte APP center can alter setting in BIOS within Windows?

message edited by sluc

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Related Solutions

December 23, 2020 at 08:58:35
tried another gpu card and it worked
questios is can i repair my card because it is new

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