Solved Google Earth Problems - Black Screen

January 5, 2014 at 09:37:48
Specs: Windows 8.1
When I load Google Earth I get only a black w the places, photos and roads showing... no terrain .... if I transfer to Google Maps everything is fine -- I've tried most software settings ... NO Joy.... Help !

Hardware - HP Envy 17, Windows 8.1, NVIDIA GE Force GT 740, 8G RAM

Thanks in advance for tech help !


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#1
January 5, 2014 at 09:45:39
✔ Best Answer
Have you checked to verify the version of Google Earth you have is compatible with Windows 8.1?

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#2
January 5, 2014 at 10:36:16
Thanks for the quick response - I suppose the Google Earth version could be an issue:

Here's data:

Google Earth
7.1.2.2041
Build Date
10/7/2013
Build Time
12:28:36 pm
Renderer
OpenGL
Operating System
Microsoft Windows (6.2.9200.0)
Video Driver
NVIDIA Corporation (00010.00018.00010.03277)
Max Texture Size
16384x16384
available video memory
4020 MB
Server
kh.google.com

Again, the GE version above comes up fine, shows sidebar/toolbar and can get me to a location that I type in, then the software flies to the correct location and shows a black screen with the roads, places, photos on a black only background .... am I missing a software switch ?? -- if I change over to Google Maps, everything shows fine with an impressive terrain background.

Should I try a new GE download ??

Keep the tech comments coming -- much appreciated


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#3
January 5, 2014 at 11:10:02
I am running the same version of Google Earth in Windows 7.1. I have tried running in all three options, (none, Directx, OpenGL ). Have no issues with any. Did notice one major difference in our stats. All three options use a texture size of 8192 x 8192. I don't know enough about that to comment. Possibly to do with graphics card and available memory.

I suggest you try the Google Earth forum linked below.

http://productforums.google.com/for...

Did find these:

http://www.microsoft.com/en-us/wind...

http://www.oldapps.com/google_earth...

message edited by OtheHill


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Related Solutions

#4
January 5, 2014 at 12:35:22
Have you tried clearing the cache,

From the File menu, select server sign out.

The from the Tools menu select Options Cache and Delete Cache file and reload.

Stuart


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#5
January 7, 2014 at 12:17:24
Backdoor solution to this problem -- Google Earth is NOT compatible w Windows 8.1 -- still don't know root of issue [suspect that its GE settings] but if I load GE in Firefox or Chrome it works just fine :(

-- I'm pretty miffed about this since I got this high powered HP machine just to run GE and other graphics intensive programs - you'd think these two giant software programs would have addressed this - --- so.... Windows 8.0 and 8.1 suck ! -- and just not for this reason... there is a steep learning curve for no discernable advantage in OS.


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