Solved Getting Seagate 2TB external HDD to work

February 20, 2014 at 10:36:12
Specs: Windows 7 Ultimate, 3.06GHz/ 2.00GB
I have a Seagate 2TB expansion external hard drive, p/n 9SEAN2-500, s/n 2GHP4QtK, which I am trying to get to work with my Dell 6000 computer using Windows 7 Ultimate, 32 bit version, service pack 1. I am told that the external hard drive is USB 3.0 but is backwards compatible to USB 2.0. I only have USB 2 ports on my computer and am told that it is too old to fit a USB3.0 card.
However I cannot get my computer to recognize the Seagate drive.
Does anyone have any idea either what I am doing wrong or how I can get the Seagate drive to work? Any help would be gratefully received.

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#1
February 20, 2014 at 10:50:12
✔ Best Answer
USB 3.0 is indeed backwards compatible with USB 2.0. Is the drive shown in my computer?

You can try downloading SeaTools here, then run diagnostics on the drive.

As far as I can tell, that drive shouldn't need software to be recognized by Windows, although you still might want to check the manufacturers website.


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#2
February 20, 2014 at 11:04:06
You probably need to partition and format the external drive. If that isn't done, it won't show in Computer.

Go to Windows Disk Management. If the drive shows up there, partition it using all available space and then format it using NTFS.


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#3
February 20, 2014 at 23:48:44
"You probably need to partition and format the external drive. If that isn't done, it won't show in Computer."

It's an external hard drive, they come ready to use (partitioned & formatted at the factory).


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