Getting computer to recognise 2nd hard drive

September 1, 2011 at 07:03:56
Specs: Windows XP
My old pc motheboard went faulty, but the hard drive was saved and added to my new machine as a 2nd hard drive (drive K) - all working fine, but i then had to format my new pc's c drive, have done so and installed patches etc. but the 2nd hard drive doesn't appear in my computer anymore?

See More: Getting computer to recognise 2nd hard drive

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#1
September 1, 2011 at 09:11:17
If the changed mboard is different, or in any case, what is it's make and model if it's a retail model, or if it was from a brand name system, what brand name and model was the system it was in ?

The mboard's bios Setup must be detecting the hard drive that is not showing up in Windows.
Is it ?

The drive letter assigned to the second hard drive's partition(s) in Windows isn't (aren't) necessarily the same one(s) it had before you installed Windows from scratch.

You MUST install the main chipset drivers for the mboard after Setup has finished in order for Windows to have the proper information about the capabilities of the mboard.
E.g. if the mboard supports USB 2.0, the support for that will NOT be installed until AFTER the main chipset drivers have been installed (The Windows CD, or the Windows installation, must have SP1 or later updates integrated into it in order for the support for USB 2.0 to be there in Windows.)

In some cases, if the hard drive or optical drive is connected to a secondary drive controller, it won't be recognized in Windows until AFTER you install the main chipset drivers.

Other than that, make sure the power connector is connected to the drive that is not being detected, and check your data cables

It is common to un-intentionally damage IDE data cables, especially while removing them - the 80 wire ones are more likely to be damaged. What usually happens is the cable is ripped at either edge and the wires there are either damaged or severed, often right at a connector or under it's cable clamp there, where it's hard to see - if a wire is severed but it's ends are touching, the connection is intermittant, rather than being reliable.
Another common thing is for the data cable to be separated from the connector contacts a bit after you have removed a cable - there should be no gap between the data cable and the connector - if there is press the cable against the connector to eliminate the gap.
80 wire data cables are also easily damaged at either edge if the cable is sharply creased at a fold in the cable.

Try another data cable if in doubt.


Check your SATA data cables. The connector on each end should "latch" into the socket on the drive and on the mboard, or on the drive controller card - it should not move when you merely brush your hand against it near the socket - if it does, mere vibration can cause a poor connection of it - use another SATA data cable that does "latch", or tape the connector in place.
(There is a slight projection or bump on one side of the outside of the connector that "latches" it into the socket - it's easily broken off or damaged)

The same thing applies for the SATA power connection.
.........

If the second hard drive, or any hard drive, connected to the mboard has a capacity of more than 137gb manufacturer's size (= 128gb binary size in the mboard's bios and in Windows), the Windows XP CD you use must have SP1 or later updates integrated into it in order for Windows to recognize tthe fuull size of the drive. If the CD doesn't have that, all hard drives or hard drive partitions larger than 137gb as seen as 128gb binary size in Windows.
That's doesn't affect whether the drive is detected by the mboard or not.
I'm assuming your mboard was made after about 2001, in which case it's bios supports recognizing hard drivers larger than 137gb (128gb binary ) as their full size.


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#2
September 1, 2011 at 09:46:10
Thanks for your reply.

I went into setup in boot up and it says installed memory 1024mb/pc2-4200
memory bank 1 512mb/ddr2 sdram
memory bank 2 not installed
memory bank 3 512mb/ddr2 sdram
memory bank 4 not installed.

I dont think any cables or anything are damaged as it was all ok before i reinstalled xp and havent opened the cpu.

I have tried to fond chipset drivers and install but not sure if that has helped?


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#3
September 1, 2011 at 10:25:06
I didn't ask you whether the ram is being detected.

You need to determine whether the second hard drive is being detected in the bios.

Is the second hard drive SATA ?

If yes, if the other hard drive is IDE, the XP CD, or the XP installation, must have SP1 or later updates integrated into it, dependng on a bios setting, in order for Windows to recognize SATA drives.

"I dont think any cables or anything are damaged as it was all ok before i reinstalled xp..."

Okay, good to know.

"...and havent opened the cpu."

The term CPU is frequently mis-used.
Your computer case that has the hardware components inside of it IS NOT A CPU !

What is a CPU?
http://wiki.answers.com/Q/What_is_a...

Central processing unit
http://en.wikipedia.org/wiki/Centra...
.....

"I have tried to fond chipset drivers and install but not sure if that has helped?"

We need to know which mboard you now have.
See the first line I added to response 1.


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Related Solutions

#4
September 1, 2011 at 10:35:45
The new computer is a compaq sr1000, sr1839 uk.

I dont know how to check if the hard drive is in the bios, when i looked that was all that i could see to identify 2 drives - if there's a way to check you can explain i am happy to do so.

the xp cd had sp 2 on it.

motherboard is ASUSTek Computer INC
LITHIUM 1.05
Chipset Intel i945P A1
Southbridge Intel 82801GB (ICH7/R)
LPCIO SMSC


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#5
September 2, 2011 at 07:41:35
"sr1839 uk"

Compaq Presario SR1839UK Desktop PC (home support page)
http://h10025.www1.hp.com/ewfrf/wc/...

Product Information there, then

Motherboard Specifications, P5LP-LE (Lithium)
http://h10025.www1.hp.com/ewfrf/wc/...

Serial ATA
•4 SATA connectors
•Each connector supports 1 serial ATA-150 disk drive

Internal connectors
•One floppy port supports 1 FDD with 360K, 720K, 1.2M, 1.44M and 2.88Mbytes
•One IDE
.........

So - you could have either of, or both, IDE and/or SATA hard drives.
....

"•Each connector supports 1 serial ATA-150 disk drive "

Is the hard drive that is not being detected SATA ?

If the drive that is not being detected supports SATA II specs rather than just the original SATA specs, some main chipsets that support only the original SATA specs (max 150 mbytes/sec burst data transfer speed) WILL NOT detect a SATA II (max 300 mbytes/sec burst data transfer speed) drive, as a SATA drive, unless the hard drive has pins you can install a tiny jumper on, and you install the jumper on those pins to limit the drive to the original SATA specs (max 150 mbytes/sec burst data transfer speed).
Some desktop hard drive models have the pins for that - some don't.
If your model doesn't have those pins, the only way you're going to be able to get this mboard to recognize your SATA II drive is if you buy and connect the drive to a
- SATA drive controller PCI card. Best choice - all new and recent SATA drive controller chipsets support SATA II specs.
- or - a SATA to IDE adapter, and connect it to an IDE header on the mboard, but that's limited to the max burst data transfer speed of IDE - 133 mbytes/sec
- or - a USB to SATA II drive adapter, but that's limited to the max burst data transfer speed of the USB connection (usually that's a lot less than 133 mbytes/sec), or 150 mbytes/sec (the original SATA specs).

If you're not sure whether the SATA drive supports SATA II specs.....
- new original SATA spec drives haven't been commonly available for at least two years - the drive would have to be OLDER than that.

- if that doesn't help, quote the model number of it. You will need to open up the case, look for the model number on the inner end of the drive near where the power and data cables plug into it, or if it's not shown there, you will need to remove the drive and find the model on it's label.

.....

Product Information there, then

Compaq Presario SR1839UK Desktop PC Product Specifications
http://h10025.www1.hp.com/ewfrf/wc/...

Product number EV993AA
Introduction date 27-Apr-2006

Country/region sold in:
•United Kingdom

Hard drive
•300 GB SATA
•7200 rpm
...

So - the SR1839UK system originally had a SATA hard drive, no IDE hard drive.
It would have been an original SATA spec drive (max 150 mbytes/sec burst data transfer speed), for sure.
..............

""I dont know how to check if the hard drive is in the bios, when i looked that was all that i could see to identify 2 drives - if there's a way to check you can explain i am happy to do so."

We can't help you regarding what you see in the bios Setup other than what is in this:

BIOS Setup Utility Information and Menu Options
http://h10025.www1.hp.com/ewfrf/wc/...

...., unless someone who sees this Topic happens to have the same Compaq bios version. That's typical for brand name system bios versions.


NOTE that it shows
Drive 1: (model of the hard drive)
Drive 2: (model of the optical drive)

If the bios does NOT list the model of the hard drive that is not being detected, then it's probably a SATA II drive, and you need to install a jumper on it to limit it to 150 mbytes/sec max burst data transfer speeds.

If the bios DOES list the model of the hard drive that is not being detected in Windows....

- is the hard drive that is not being detected in Windows a new hard drive or a used drive that has it had it's partition(s) deleted ?
The hard drive must be software partitioned and formatted using something Windows can recognize (NTFS, FAT32, or FAT software partitioning, formatting) in order for it to show up in My Computer and Windows Explorer . A new hard drive doesn't have that.
You can software partition and format it in Disk Management in Windows, by making at least one partition on the drive.

- is the hard drive that is not being detected in Windows one that already has data on it that you could read fine previously and that data hasn't been touched ?
See response 1 regarding checking your data ccable connections.
........

"the xp cd had sp 2 on it."

Good.
It already supports SATA drive controllers (when the drivers are installed for them, if the bios has the SATA controllers in SATA mode) / SATA drives, support for USB 2.0 controllers / devices is built into it, and it recognizes drives or drive partitions larger than 137gb manufacturer's size / 128gb binary size in Windows.




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#6
September 7, 2011 at 13:47:59
In the BIOS screen there is a list of channel devices as opposed to disk 1, disk 2 etc. it reads:

First Channel Device 0 [ST3300831AS]
First Channel Device 1 [NONE]
Second Channel Device 0 [NONE]
Second Channel Deviec 1 [NONE]
Third Channel Device 0 [TSSTcorpCD/DVD]
Third Channel Device 1 [ST3200822A]

Looking at the HP pages, this would indicate it recognises 2 drives?

The 2nd drive was previously working fine - installed several years ago having been rescued from a damaged PC. It was initially added without problem and all the data from the damaged PC was available. Having formatted the hard drive on the PC it's currently installed in, Windows no longer displays it in My Computer etc.


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#7
September 7, 2011 at 20:30:13
Look in Disk manager, if you see it there you may just need to assign a drive letter or at most create a partition and format it

You have to be a little bit crazy to keep you from going insane.


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#8
September 8, 2011 at 06:59:39
"Third Channel Device 0 [TSSTcorpCD/DVD]
Third Channel Device 1 [ST3200822A]"{


"ST3200822A" - EIDE drive
- INTERFACE ________________________________Ultra ATA/100

Therefore
- the Third Channel is for an IDE (EIDE) drive controller
- the TSSTcorpCD/DVD device is an optical drive and is also IDE (EIDE) and is being detected as Master
- the ST3200822A IDE (EIDE) drive is being detected as Slave

As I said in response 1...

".....check your data cables

It is common to un-intentionally damage IDE data cables, especially while removing them - the 80 wire ones are more likely to be damaged. What usually happens is the cable is ripped at either edge and the wires there are either damaged or severed, often right at a connector or under it's cable clamp there, where it's hard to see - if a wire is severed but it's ends are touching, the connection is intermittant, rather than being reliable.
Another common thing is for the data cable to be separated from the connector contacts a bit after you have removed a cable - there should be no gap between the data cable and the connector - if there is press the cable against the connector to eliminate the gap.
80 wire data cables are also easily damaged at either edge if the cable is sharply creased at a fold in the cable.

Try another data cable if in doubt."

You must use an 80 wire data cable with those two drives in order to support the max burst speed of the hard drive

The correct end connector of the 80 wire data cable must be connected to the mboard IDE (EIDE) header - usually that's blue, but in any case it's the one on the end of the cable that's farther from the middle connector on a 3 connector data cable.

DO NOT mix Master / Slave and Cable Select jumper settings (on the back of the drive) for two drives connected to the same IDE (EIDE) data cable.
Either one drive must be set to Master, the other to Slave, or both drives must be set to Cable Select.
.........

Other possibilities ?

When one IDE drive on the same data cable as another IDE drive is malfunctioning, the other other drive may not be detected correctly.
Try connecting the drives one at a time, and changing a jumper setting if you need to suit the situation on the connected drive.

However, that wouldn't apply in this case if the optical drive works fine.
.......

"First Channel Device 0 [ST3300831AS]"

"ST3300831AS"

- SATA drive - Maximum External Data Transfer Rate 150 MBps (1.2 Gbps)

(as in, it's max burst data transfer speed is 150 mbytes/sec, 1.2 gbits/sec)

It's a drive that has the original SATA specs - It's NOT a SATA II drive.

The First Channel , and probably the Second Channel, are for SATA drives



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#9
September 8, 2011 at 13:03:23
In disc manager i see:

(Top Right)
C: Partition Basic NTFS Healthy (System) Capacity 279.46GB Free 264.99GB
D: Partition Basic FAT32 Healthy 4.03GB 4.03GB

(Bottom Right)
Disk 0
Basic
186.31 GB Online
Disk 1
Basic
279.46GB
Online


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#10
September 8, 2011 at 13:07:15
None of the cables have been touched or changed since it was all working, it must be a million to 1 that they're damaged - are you saying the 2nd drive isnt appearing in the bios info i posted?

Thanks


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#11
September 8, 2011 at 14:25:17
"In disc manager i see:"

There's no such thing as Disk Manager in Windows.
It's either Device Manager, or in this case, Disk Management.

"(Top Right)
C: Partition Basic NTFS Healthy (System) Capacity 279.46GB Free 264.99GB
D: Partition Basic FAT32 Healthy 4.03GB 4.03GB

(Bottom Right)
Disk 0
Basic
186.31 GB Online
Disk 1
Basic
279.46GB
Online "


Disk 1 is your physical ~ 300gb SATA drive
279.46GB is it's binary size

What is in boxes BESIDE that ?

I suspect that's a single NTFS partition that's been assigned the C drive letter.
.....

Disk 0 is your physical ~ 200gb IDE drive.
186.31 GB is it's binary size

What is in boxes BESIDE that

There must be at least one NTFS or FAT32 partition on the drive, and it / they should have a drive letter assigned to it / them.
If there is no partition that has a drive letter assigned to it, that or those partitions will not show up in My Computer or Windows Explorer.
........

Where is the partition assigned D ?

......


"None of the cables have been touched or changed since it was all working, it must be a million to 1 that they're damaged - ..."

You changed the mboard - it's quite possible there's something out of whack about the data cable that didn't cause a problem tto happen immediately. Check the data cable !


"....are you saying the 2nd drive isnt appearing in the bios info i posted?>

NO. Obviously it's showing up in the bios, and in Disk Management

Something else is out of whack, and that may have been caused by a problem with the data cable connection to it. .


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#12
September 8, 2011 at 16:11:27
I will check what is beside each disk and get back, posting from phone.

As for the cables.... Perhaps I haven't been clear.

Some time / years ago, my pc was affected by a powercut, the motherboard fried, I bought a new pc, the hard drive from the old pc was salvaged and added to new pc (k drive). After a while (years) new pc very crapified, so formatted c drive to have a fresh start. After formatting the c drive, the k drive no where to be found in 'my computer'. No cables were harmed in the making of my balls up.


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#13
September 8, 2011 at 18:10:28
"the k drive no where to be found in 'my computer'"

The logical drive letter(s) assigned to the partition(s) on the IDE drive is/are not necessarily going to be the same one(s) as it was / they were before you re-installed Windows.
E.g. if both hard drives were connected and were detected when XP's Setup was run, the one XP itself was installed on is usually assigned C, the first hard drive partition on a second hard drive is assigned D, the first hard drive partition on a third hard drive is assigned E, etc.,

If you need a hard drive partition on the IDE drive or whatever hard drive to be K or whatever drive letter, you can change the drive letter assigned to any hard drive partition (or optical drive) in Disk Management to any available drive letter between and including C and Z, except that you can't change the drive letter assignment of the partition Windows was loaded from. If something else is using the drive letter you want to use, you can change the drive letter for that to any available drive letter to free up the drive letter you want to use.

Windows retains the drive letter assignment for a particular Windows installation for a hard drive partition, or for an optical drive. or for a partition on a flash drive, or for a partition on a hard drive that's inside an external drive, as long as the drive is still connected to the computer while Windows is running, even if devices have been unplugged that used lower drive letters alphabetically.

When you first connected the IDE drive to the computer when it had it's previous Windows installation, K was the first available drive letter alphabetically.


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#14
September 8, 2011 at 21:03:52
(Top Right)
C: Partition Basic NTFS Healthy (System) Capacity 279.46GB Free 264.99GB
D: Partition Basic FAT32 Healthy 4.03GB 4.03GB

(Bottom Right)
Disk 0
Basic
186.31 GB Online
Disk 1
Basic
279.46GB
Online
Your Disk 1 is your C drive with Windows on it, that much is apparent by the volume alone. Your Disk 0 is the drive that does not have a drive letter assigned to it. When you reinstalled your OS you should have unplugged the secondary drive and later plugged it back in after Windows was loaded, then it would have been assigned a letter. You should be able to just assign it a letter. If it will not you may need to partition and format it at this point, but if there are important files on it then you may try this: unplug the drive and start the computer, when windows is fully on then shut down and plug it back in again and start it up again. This MAY force Windows to recognize the drive and assign it a letter... Worth a try.

You have to be a little bit crazy to keep you from going insane.


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#15
September 13, 2011 at 17:09:28
Disk 0 seems to have D: assigned to it, but when i explore it, it is the 4gb d:, confusing

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#16
September 13, 2011 at 19:37:47
"Disk 0 seems to have D: assigned to it, but when i explore it, it is the 4gb d:, confusing"

The reason I asked is D could have been assigned to a flash drive or a memory card, since it's only 4.x gb.

Ok then, the IDE drive has probably been there all along, with D drive letter assigned to it, NOT the K drive letter.

Is there a box BESIDE that that says un-allocated xxx gb , or just the one box ?


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#17
September 14, 2011 at 01:20:48
On the right hand of the Drive 0 box side there is a long blue bar at the top and a box with \\\\\\\ across it that just says (D:) 186.31 GB FAT 32 Healthy (Active)

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#18
September 14, 2011 at 07:25:49
In response 9 you quoted:

"D: Partition Basic FAT32 Healthy 4.03GB 4.03GB

(Bottom Right)
Disk 0
Basic
186.31 GB Online "

Now you say...

"On the right hand of the Drive 0 box side there is a long blue bar at the top and a box with \\\\\\\ across it that just says (D:) 186.31 GB FAT 32 Healthy (Active)"

The latter indicates the IDE drive has one partition that takes up virtually all of the available (binary) space on the drive.
I assume you mean the interior of the box has diagonal lines across it except where the text is. That's normal.
There's probably nothing wrong.
It probably shows up in My Computer and Windows Explorer fine as the D (logica)l drive fine.

Where did you get the 4.03 GB from ?


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#19
September 14, 2011 at 16:08:31
The diagaonal lines are indeed just to highlight which one is selcted with the cursor.

in the disk management, the top half of the right hand side

C: Partition Basic NTFS Healthy (System) Capacity 279.46GB Free 264.99GB
D: Partition Basic FAT32 Healthy 4.03GB 4.03GB

is what is displayed

the bottom half right hand side says

Disk 0
Basic (D:)
186.31 GB Online
Disk 1
Basic (C:)
279.46GB
Online

The D; does and always has appeared in "my computer", but properties show it as 4.02GB capacity and no sign of all the data on the 2nd hard drive,


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#20
September 14, 2011 at 18:11:03
As I said way back in response 1....

"......check your data cables

It is common to un-intentionally damage IDE data cables, especially while removing them - the 80 wire ones are more likely to be damaged. What usually happens is the cable is ripped at either edge and the wires there are either damaged or severed, often right at a connector or under it's cable clamp there, where it's hard to see - if a wire is severed but it's ends are touching, the connection is intermittant, rather than being reliable.
Another common thing is for the data cable to be separated from the connector contacts a bit after you have removed a cable - there should be no gap between the data cable and the connector - if there is press the cable against the connector to eliminate the gap.
80 wire data cables are also easily damaged at either edge if the cable is sharply creased at a fold in the cable.

Try another data cable if in doubt."
......

If that doesn't help......

Test your IDE hard drive with hard drive manufacturer's diagnostics.

E.g.
Seagate's SeaTools will test (almost) any brand of hard drive.
http://www.seagate.com/ww/v/index.j...

Do the long test.

The Dos bootable versions of SeaTools can test the hard drive when Windows will not load properly, or even when the drive has no data on it.

It the drive itself passes the test, any data problems on the drive can be fixed one way or another.
.....

It the drive itself passes the test.....

" no sign of all the data on the 2nd hard drive"

then data on the drive is damaged.

Programs you can try to recover your data
E.g.
See Response 2:
http://www.computing.net/answers/ha...


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#21
September 15, 2011 at 08:33:22
Well i took the plunge and opened the casing, unplugged the 2nd hard drive and the D: was gone on reboot. plugged back in and the D: is back, so now we know it shows in my computer and disk management,

the thing now is all the data is gone and why does it show as 4.03gb in my computer & 186.31GB in disc management>?


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#22
September 16, 2011 at 07:49:49
Unplugging the data cable then plugging it in again isn't going to change the situation if there is something wrong with the data cable or it's connections to the female connectors on the cable.
It's not likely in this case that there's anything wrong with that, but you did change mboards, so that's possible. You can have all sorts of oddball symptoms if even one wire in the data cable is not getting a good connection. You need to inspect the data cable for the problems I described and if in doubt about the data cable, try connecting a different one.

Assuming there's nothing wrong with that, there has to be some other reason why the D partition is only showing 4.x gb - either the hard drive is failing, or the data got damaged some other way.

Do the hard drive diagnostics test.

If the hard drive itself passes that, then try using a data recovery program to recover the data you say you know wqas on the drive previously.


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#23
September 24, 2011 at 09:02:20
Done the seatools long test and both drives passed.

will using a data recovery help if the drive appears to be hiding the data?


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#24
September 24, 2011 at 09:17:53
If the hard drives passed the long Seatools test, then the IDE drive's data is damaged, and usually you can recover the data that you know was on the drive that is not showing up now, at least partially.

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#25
September 24, 2011 at 11:15:09
tried one of the data recovery programs but it all just appears as clusterXXXX not usuable, this is more difficult than it should be surely.

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#26
September 24, 2011 at 12:52:58
Some data recovery progams are easier to use than others, and there is often Help in the program itself and Help or Support on the maker of the program's web site.

If what a particular program finds is confusing to you, don't use that one to recover the data.

Keep in mind that you need to ONLY search for data to recover on the IDE drive, and that files that you had already deleted on the IDE drive may be found to be recoverable.

I've only rarely used any data recovery program, and that was most recently on someone else's computer I was working on who had deleted a user in XP.
Others who answer regularly here may be able to suggest programs they've had recent experience with.


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