Solved Get data off dead Hitachi 2TB Hard Drive

August 4, 2013 at 11:20:08
Specs: Windows 7
Hitachi hard drive seems to be dead. It is not lighting up at all. How can I test it? How can I get the info from it?

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✔ Best Answer
August 5, 2013 at 08:51:01
Its working on the laptop/workstation now? awesome! Backup your data!!!

More than likely you have an issue with the external hard drive housing if its being this finicky with multiple workstations, cables, etc. I would get in touch with Hitachi to see what they can provide you, otherwise it'll likely take some serious searching to find a replacement housing for that external drive. If it has warranty left, Hitachi will take care of it. Just again, make sure you backup your data while you can.

www.standby-it.com



#1
August 4, 2013 at 11:25:53
First things first.. What kind of drive is this? External or internal? USB, etc? Can you also provide the model number?

If its an external drive I would start with testing out the power adapter to ensure its outputting voltage. There are also ways to get your hard drive out of the external casing (should it be external) for further diagnostics.

If this was internal, I would test it with another working molex, whether that be on the same PSU or another PSU.

Either way, first need to determine if you can power on that hard drive, because without getting it to power on, the best bet is taking it to a data recover center, which will be costly. If you can get it to power on and be seen by the BIOS, try to access it on a workstation. If not accessible, a RAW data recovery will need to be attempted to recover the data.

Will be able to assist more with more info! Thanks.

www.standby-it.com


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#2
August 4, 2013 at 11:47:26
This is an external hard drive, USB. LS-2000-US is the model number, I believe. Under that is 0S00481. Does this help? I have tried to connect it to other places, but it is still dead.

I just got it to light up, but it is not registering on with Computer (Drive C, etc.)

message edited by Columbus40


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#3
August 4, 2013 at 13:26:42
What do you mean by connected it into two other places? Does that mean USB ports or another computer? Have you tried another USB cable? since the housing is lighting up, you can assume the power adapter is OK but may still want to test another.

Please go to the 'Start' button (blue orb) > right click 'Computer' and go to 'Manage'

From there, please click on 'Device Manager' and expand (by click on the arrow) 'disk drives' - please list everything that is in disk drives.
Also if there is anything in Device Manager with a Yellow Exclamation ! please list those devices.

From Computer Management (where you found device manager), please click on 'Disk Management' and list all of the disks that are listed as well. (Should see disk0, etc.)

It may be as simple as losing the drive letter or confliction, or may not be recognized by the system at all.

www.standby-it.com


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Related Solutions

#4
August 4, 2013 at 14:12:28
I said "to other places", not "two other places" meaning to another plug, another usb, etc.

When I go to "Manage", only C drive is listed. There is nothing with yellow exclamation points. In Computer Management, Factory Image, C drive, and system are listed and all healthy. Then under that, Disk 0 and CD Rom 0. It isn't recognized at all.


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#5
August 4, 2013 at 14:54:05
OK - thanks for clarifying a little. It would appear that the workstation you are using does not recognize the external drive at all.

Have you connected your external hard drive to another workstation? Same result?
Have you tried another USB cable? Same result?

Just want to make sure, as the next steps in process are probably going to be removing the hard drive from its housing to do further testing.

www.standby-it.com


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#6
August 5, 2013 at 04:03:50
Good job @ jpag3074, you have offered a wonderful technical advice. In addition to all, so far the user said it is an external HDD. I would advise Columbus40 to get another external HDD case, then remove the hard drive in the concerned external HDD and connect it to the new external HDD power board then connect to a working system USB port. If it is the former external HDD board that is having a problem then is resolved, if not you take it to Data Recovery company.

NOTE: Please tell us if there is click sound when powered.

Good luck.

BADAIRO ABDULAZEEZ O.
IT SUPPORT, Union Trustees Limited
Lagos, Nigeria.
Founder of a proposed IT Hardware Service Company(Multi-Click Technologies).


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#7
August 5, 2013 at 06:21:09
I have tried everything that you suggested except trying it on another workstation. I tried other cables with no luck. I will try another workstation now. Will let you know what happens.

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#8
August 5, 2013 at 06:24:29
There is no click sound.

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#9
August 5, 2013 at 06:40:15
Well, the other workstation worked!!! I don't know why. Do you? I am going to take everything out of it now so I at least have it on paper. Any other suggestions?

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#10
August 5, 2013 at 06:50:16
Glad to hear that it worked. Backup your data on that workstation while you can! More than likely the external is fine, but I would just in case. Next..

What is the make/model of the workstation that is not working with the external hard drive?
From here I would get back into "Device Manager" via Computer Management (as mentioned above in post #3)
Do you have Universal Serial Bus controllers in the list? Can you please expand it and provide us the list?
If you do see USB controllers in the list, let start by plugging the hard drive into the USB port farthest away from where you normally plug into. E.g. if you plugged the external hard drive into the FRONT USB ports on a PC, plug it in the BACK USB ports for now.
Let us know what you see in Device Manager... if you dont find any Universal Serial Bus controllers, then there is no point in plugging in the drive for now.
Since this started happening, has anything changed with the workstation? E.g. Windows update, BIOS update, driver update?

Thanks.

www.standby-it.com


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#11
August 5, 2013 at 07:17:16
Why you cannot view your external drive from that system might be due to a logical problem on your OS. Try scanning your concerned PC for malicious programs or in some cases if there is a malicious ware on a PC and external drive is used in it, you will only be able to view the drive on a PC with such malicious ware.

Solution:
1. Scanned both External HDD and PC for malicious ware and make sure is fixed.
2. Check if drive is found at disk management of your Computer manager. If found, note it drive letter the go to RUN and type the drive letter with colon and press enter to open it.

Thanks.

BADAIRO ABDULAZEEZ O.
IT SUPPORT, Union Trustees Limited
Lagos, Nigeria.
Founder of a proposed IT Hardware Service Company(Multi-Click Technologies).


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#12
August 5, 2013 at 08:28:20
I just moved the laptop and now it isn't working. I'll check it again.

The one that is not working is an HP Pavilion p6250t.

The USB controllers are: 3 Generic USB Hubs
Intel (R) ICH9 Family USB Universal Host Controller - 2934
Ditto - 2935
Ditto - 2936
Ditto - 2937
Ditto - 2938
Ditto - 2939
Intel (R) ICH9 Family USB2 Enhanced Host Controller - 293A
Ditto - 293C
Logitech USB Camera (Webcam 500)
Realtek USB 2.0 Card Reader
3 USB Composite Devices
USB Mass Storage Device
2 USB Printing Support
8 USB Root Hub
It's working again!

message edited by Columbus40


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#13
August 5, 2013 at 08:51:01
✔ Best Answer
Its working on the laptop/workstation now? awesome! Backup your data!!!

More than likely you have an issue with the external hard drive housing if its being this finicky with multiple workstations, cables, etc. I would get in touch with Hitachi to see what they can provide you, otherwise it'll likely take some serious searching to find a replacement housing for that external drive. If it has warranty left, Hitachi will take care of it. Just again, make sure you backup your data while you can.

www.standby-it.com


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#14
August 5, 2013 at 14:22:53
I backed up my data. Now I have to straighten it all out. It has been crazy here today and all of this didn't help. I think that I put it right that you gave the best answer. If I did it wrong, please let me know and I will try to fix it. You put a lot of time into this for me and it did help. Thank you.

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