gateway zx6971 will not power up,

November 6, 2017 at 16:11:50
Specs: Windows 10
The power adapter has a green light on when I press the power button on my All in one the screen has a real dim light that turns on the display but nothing else lights up no noise cant open cd rom nothing!!!1

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November 6, 2017 at 17:26:15
Make sure the power adapter is firmly plugged into the computer.

Possibly the power adapter has failed. If you have a multi-meter see if you can check its output - probably 19V but it should be written on it.

If you happen to know someone with the same PC see if you can borrow their adapter to prove the point.

Always pop back and let us know the outcome - thanks

message edited by Derek

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November 22, 2017 at 09:29:25
Checked the output and it's all good. It's getting 19volts.

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