Gateway ZX6970 will not turn on

February 18, 2015 at 16:20:18
Specs: Windows 8, Gateway
My computer (Gateway ZX6970 All-In-One Computer) will not turn on. When I plug in the AC adapter to an outlet the green light on the adapter will turn on, however, when I plug it into the computer, the light immediately turns off. Is it a problem with the adapter or the battery?

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#1
February 18, 2015 at 16:25:14
Does it run if you remove the battery and just use domestic power?

Always pop back and let us know the outcome - thanks


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#2
February 18, 2015 at 16:52:31
No it does turn on at all.

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#3
February 18, 2015 at 16:57:32
Without knowing the history to this (if any) my best guess is the adapter is faulty.

Always pop back and let us know the outcome - thanks


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#4
February 18, 2015 at 17:03:21
I have had the computer for about 2 years now, I recently moved to a new area, the computer most has video games on it and I have reinstalled Windows 8 on it to restore it due to a virus.

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#5
February 18, 2015 at 17:19:12
Did it work after re-installing Windows? If you formatted it before doing so, or used factory restore it is most unlikely that any virus will remain. In any event this reads like a hardware issue. There is a vague possibility the adapter cable or its connections are at fault but most likely it is the adapter itself. If you have a helpful computer repair shop near you they might be prepared to test it.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
February 18, 2015 at 17:54:35
Thank you for the help.

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