Gateway MA7 (ML6703) Laptop black screen

February 23, 2011 at 20:08:52
Specs: Windows Vista Home
My Gateway MA7 (ML6703) laptop was working just fine all day. Left it on, went to the store for about an hour. When I came back the screen was black. Turned it off with the power button. Let is cool down and restarted. The screen is still black and nothing works. I R&Rd the HD. Because I had it repaired for a broken HD connector. Sent it back to the shop several times because it would do this repeatedly. They finally replaced the Mother Board. The HD was trashed so I installed a HD and used the OEM recovery disk. I has been working just fine for months now. Now, Nothing. When I power it up the fan runs, and one indicator on the far right of the bottom of the touch pad lights up and goes out. Shows it has power and the battert is fully charged. But, I leave it connected to AC power adapter anyway. Hardly ever runs on battery. I have tried a myriad of combinations with the F & FN keys in hopes I might hit the right combination. Nada, nichts, nothing. Is it DOA? I usually just leave it on because it goes to sleep on its own.

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#1
February 24, 2011 at 08:11:40
How old is this thing? Oh God....I'm getting flashbacks from my Gateway laptop BAD trip fiasco. I went thru 2 motherboards and sh*tty Gateway "send us the unit, as we don't send you our parts" support. Yea, mine's an $1,100 paperweight. I hate Gateway! I feel your pain. It's either video LCD or motherboard (again).

1. If "they" replaced the motherboard, check to see if there's a warranty on that motherboard.

2. Try to hook up an external CRT or LCD monitor to the monitor out port on the laptop to see if you can get any video. If no video on external, the video or other MOBO component went out. If you CAn get video on external, it could be a bad LCD/bulb.

Just another stupid saying...


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#2
February 24, 2011 at 10:57:05
Thanks for the info. By the way, this all happened because it fell off the kitchen counter, hit the floor hard, and literally dislodged the whole harddrive. The connector was a pretzel. The HD was toast. So, I sent this thing to a repair shop that listed on E-BAY. Three times! Each time they said they fixed it. Could be that they put in a used MB and it just now died. No warranty on the mother board. What a fiasco! A new MB is too spendy. I also thought about plugging in an external monitor to see if I got anything at all. Problem is that it appears to have crashed good because I don't even get the screen boot tones, dead silence as well. I think I'll take it to a local repair shop to check it out. Maybe it's time for a new one, or a good used one.

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#3
February 24, 2011 at 11:06:57
...ugh....fell off the counter??? Why do ppl always seem to forget things like that when they post in online forums (that drives me nuts!).

Well, did you get in writing what they ACTUALLY did? They may have put in used or new MOBO (they would have charged you a lot of $ for that though), they may have left your old motherboard in there - no way to tell if the shop isn't reputable. Usually with a new MOBO there IS a warranty, and sometimes with used MOBOs too.

If a shop has to do the work 3 times to get something right (although they didn't get it right it seems here, even after 3x), that's a red flag to me.

Just another stupid saying...


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#4
February 24, 2011 at 11:30:12
I didn't tell about the fall off the counter because it seemed to be repaired for the original condition. The shop said they replaced the MB but didn't charge me. Don't know if it was used or new. I had complained about sending it back so many times I was tired of dealing with them. But I was forcing the issue to make them repair it right. It has worked for months now with out so much as a hic up. By the way worked for three years in PCB assembly for HP. If we dropped a board we scrapped it. No telling what micro fault would show up. I've seen electron microscope photos of components with mciroscopic cracks that arced and burned up. Can't see that with your eyes. So, who knows what else is wrong.

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#5
February 24, 2011 at 11:34:25
Replaced the MOBO, but didn't charge you? That doesn't sound right.

Just another stupid saying...


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#6
February 24, 2011 at 11:42:35
I had paid $150 for the original repair plus $15 for shipping X3. I think that maybe they were tired of me complaining and just replaced the mother board with another one they had. The E-Bay listing is for laptop mother board repair. So with that said they never charged me for the subsequent repairs or replacing the MB.

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