Solved gateway m6866 won't boot

March 24, 2013 at 10:39:46
Specs: windows vista, intel core duo 2ghz/4 gig
I am having same problem, even with laptop removed still same issue. It will not boot past the gateway splash screen. I also cannot access the bios either. I do get a message saying No TPM or TPM has a problem - I am on a gateway m-6866 thanks

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#1
March 24, 2013 at 13:32:50
Same problem as who? We've no idea what you've been looking at.

What do you mean by "laptop removed" - from power supply, internet, or what?

Give us the exact error message please.

Always pop back and let us know the outcome - thanks


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#2
March 24, 2013 at 13:33:01
✔ Best Answer
The tpm or trusted platform module is a chip on some newer boards to keep data safe there is an option in the bios to get that enabled though, u cannot access the bios i would recommend unplugging the laptop from the power removing the battery and removing the cmos battery for a couple of minutes this should reset ur bios config. Try that and let us know what ur outcome is

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#3
March 24, 2013 at 14:01:17
When you have removed the power and battery (as above) hold the power off/on button in for about 20 seconds too.

The exact error message might still help us.

Always pop back and let us know the outcome - thanks


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#4
March 24, 2013 at 20:40:02
I apologize. I was searching and responded on another post similar to my issue. Didn't realize it started a new thread. Let me start over. I have a gateway m-6866 that when I power it up it hangs at the splash screen. I try to access BIOS and it sits there for hours. I hit F10 to get into boot device screen and it slowly verifies ram and throws the "NO TPM error" I've tried booting with hard drive removed, optical drive removed, switched the RAM for verified working sticks. I have tried the hard reset. I will take the CMOS battery out next and report back what happens. Also under the memory check it says 1024k removed for hole in memory. Thank you for your responses. I am going to do the CMOS battery now and get back to you.

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#5
March 25, 2013 at 13:54:57
Not something I've run into.

As you've probably already seen, if you Google with "gateway m6866 NO TPM error" you get lots of hits about various Gateway's and other Computers. Not much sign of any convincing fixes though. Removing CMOS battery is one suggestion - we shall see.

Always pop back and let us know the outcome - thanks


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#6
March 25, 2013 at 21:21:36
Ended up with the flu, didn't even get to touch the pc yet. Tomorrow is another day. I will be sure to let you know what happens with the CMOS battery.

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#7
March 26, 2013 at 08:16:47
Oh dear - hope you soon get well again.

Always pop back and let us know the outcome - thanks


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#8
March 29, 2013 at 14:05:11
Update for you guys -- I pulled the CMOS battery. Let it sit for about 20 min. Turned laptop back on after reassembling it and it works now. Thanks a bunch!! Just wiped the hard drive of vista threw 7 on it and its working like a charm. Thanks again! I have another laptop with a serious issue too. Shall I create another thread?

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#9
March 29, 2013 at 14:55:09
Glad to hear you sorted it and trust you are feeling better.

Yes, it would be best start a new thread for the other laptop as it's a different issue. It will also put it to the top of the pile because as threads age less people look at them.

If you can decide a best answer for this thread it will mark it as solved.

Always pop back and let us know the outcome - thanks


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#10
March 29, 2013 at 14:59:16
Best answer would be remove CMOS battery ( located under the wifi card next to hard drive) for 20 minutes. Plug back in and put wifi card back in. Turn laptop on, go into bios and correct date and time.

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