Solved Gateway laptop keyboard and integral mouse not working

January 25, 2015 at 07:26:43
Specs: Windows 7
gateway NV53 keyboard not working but on on external keyboard working ok. The mouse is the same. I am a total novice on compters and asking for help. Thanks in advance. Somebody told me to take it to get a new keyboard but as I am retired I am reluctant to pay out a lot of money for what maybe a less serious problem.

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January 25, 2015 at 08:20:36
✔ Best Answer
I'll assume you mean touchpad and keyboard not working.

From a website:
"look at keyboard for a key that has a picture of the touchpad with an X through ( on gateway laptop it on F7) it, click it and it will be enabled. if the touchpad is from symantec click on that in the system tray then click enable touchpad. this can also be found in properties, mouse, touchpad."

It seems odd to have both faults. My guess is that the touchpad was switched off somehow and the keyboard is defective (so you can't switch the touchpad on again, or anything else). If this is right then the keyboard needs to be replaced or repaired. You could of-course continue with the external devices. It is unlikely that an external keyboard will allow you to switch on the touchpad.

Hang on for other opinions though - that's the advantage of a forum, we pool our ideas.

Always pop back and let us know the outcome - thanks

message edited by Derek

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January 25, 2015 at 21:09:29
What's the history of the laptop? Was it working OK and then started messing up or is it one you just acquired?

It can be a bit tedious getting a laptop's keyboard and mouse cables connected to the motherboard. If this is a laptop you just got it could be the previous owner removed the keyboard and didn't get it connected right when they reassembled it.

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February 1, 2015 at 15:06:12
Hi Guys,
Thanks so much for all your help and and advice it was very much appreciated. I have found out there is a faulty key on the keyboard so I will have to get the keyboard replaced - and hopefully that will be the whole of the problems solved.
Again I show my appreciation for the time spent on my problem and it is so nice to know that there are still some good guys in this world. Cheers.


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February 1, 2015 at 15:13:28
You're welcome. Let us know how it turns out.

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