Gateway Desktop won't allow factory reset?

January 17, 2017 at 16:35:57
Specs: 1
Hey guys. Just bought a new computer, Gateway DX4380G-Uw308 and its been running fine since I got it. Came with Windows 8 already installed and two days ago I upgraded it to Windows 10. After it updated I clicked restart like it asked me too and now it just gets stuck on the very first black screen that only says GATEWAY. So I figured maybe it will just take a while so I let it sit overnight and woke up to it still on that screen. Figured it was screwed so I decided to attempt a factory reset. There are 3 options. One with "keep my files" one with "delete everything" and one with "factory settings"...NONE of these options work. Each brings a blue screen "there was a problem resetting your PC. I also cannot system restore because apparently there are no restore points. I did some reading and some people say it needs the disc but no disc was included...anyone else have this problem?

Also if this is the wrong category please forgive me, I am by no means a computer expert and a friend told me this was the correct one.

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January 17, 2017 at 16:55:38
Are you able to get into the BIOS? If so, change the boot sequence to DVD or USB whichever one you made for it. Go here to create your boot media and maybe it will knock it out of stall or finish the upgrade.

Windows 8.1

Windows 10

I don't need to be right, but I am never wrong.

message edited by stiefler182

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January 17, 2017 at 17:13:26
Thanks! I'll try that. But when I'm in the boot menu according to that its already successfully installed 10 so I'm not sure what the real issue is.

UPDATE: attempted a different method someone else recommended and I started the recovery environment and it says "Your PC needs to be repaired. Please contact your distributor or manufacturer for a recovery disc". So I assume it's either that or trash it lol

message edited by Necromansa

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January 17, 2017 at 19:40:13
As long as you can read the Windows Key off the sticker you can do a clean install of either Windows 8.1 or 10. Use one of the links above to download Windows and create an install disk on DVD's or Flash Drive and install it from there. Once the install begins, delete all existing partitions or if offered choose the clean install option (I have not needed to do this for Windows 10 so I am sure of the exact options/wording). When the install is complete you just need to activate it with your key.

You have to be a little bit crazy to keep you from going insane.

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January 17, 2017 at 20:44:04
Since you just got it, it may be under warranty. Perhaps the upgrade attempt voided the warranty but you could check.

I think the upgrade attempt may have removed or disabled the factory restore option to go back to windows 8.

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