Gateway Computer wont boot up

May 13, 2013 at 12:42:44
Specs: Windows 7
My gateway computer (laptop) will not boot up or charge. Have no idea if it is internal or the battery. It is only 7 months old.

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May 13, 2013 at 13:42:41
If you've got it plugged into the mains and it still won't boot or charge, then it sounds like there could be an internal fault somewhere.

Out of interest, what symptoms does it display other than obviously not booting - anything on the screen or beeps?

Has anything unusual happened recently?

Has this just started happening?

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May 13, 2013 at 13:45:51
It will come on like it is going to start up and then completely shut off. My son downloaded minecraft on it and it shut down then. Now the battery seems to not be charging

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May 13, 2013 at 13:54:03
OK, so does anything come up on screen at all or does it stay blank. If the charger is plugged in, it should start up even if the battery is dead. When it was last shut down, was it shut down normally or did it run out of battery and turn off?

It might be worth trying this trick I used with a Dell laptop that wouldn't boot:

1. Take out the battery and charger
2. Hold down the power button for about 30 seconds
3. Let go of the power button and leave the laptop to stand for about 1 minute
4. Put the battery and charger back in and see if it will boot.

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May 13, 2013 at 13:57:48
The screen does appear like it is going to start. I will try this tonight, thanks!

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May 13, 2013 at 14:06:26
Basically if the machine didn't power down correctly, then removing the battery and holding down the power battery will discharge the memory. Then when you try to reboot again, it should load up normally.

If the battery isn't charging, then there may be a problem there. Hopefully if you can get it started on mains power, you can isolate the issue and work out whether there is a battery problem or not.

I forgot to ask, what model of Gateway laptop is it?

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