Solved Gateway computer will boot to logo screen, BIOS

Acer aspire one netbook / Aoa150-1777
May 1, 2015 at 21:40:37
Specs: Windows 8.1 , intel pentium b960 @ 2.2GHz / 4GB DDR3
I have a friend's laptop (Gateway NE56R41u). It will not boot. It will go to the Gateway logo, and that's it. I can get into the BIOS, but it takes about 5 minutes to load it. I have gotten an error message once - but stupid me was cooking dinner and forgot to plug it in, so the battery died, along with that message. I also got it into Recovery mode once, but it said that there was something missing and then it shut down before I could get info about it.

I changed the boot mode from UEFI to Legacy BIOS, with no real change. I think I can get somewhere with this system, but I am not sure what I need to push to try to get there. I have not been able to get into Safe Mode, ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Scratch all of that. I booted the system up and hit f12 for the boot menu. It asked (after about 10 minutes) whether I wanted to boot from the HDD or the CDROM drive. I chose HDD and immediately got "No bootable device -- insert boot disk and press any key"

Is the HDD gone? What should I try?

OMG don't judge me!

message edited by shanna99


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✔ Best Answer
June 9, 2015 at 17:17:52
Nice work Shanna, I was still trying to get my head around it.


#1
May 2, 2015 at 01:27:08
Hi again shanna99l
See if you can sort it out with this.

Lazesoft Recovery Suite Home Edition
http://www.softpedia.com/get/System...
http://www.lazesoft.com/lazesoft-re...
Tutorials
http://www.lazesoft.com/guide.html
Screenshot ( SS )
http://i.imgur.com/4HXqQKS.jpg
How to Boot a Computer from a Lazesoft Recovery USB Device
http://www.lazesoft.com/create-a-bo...


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#2
May 2, 2015 at 04:17:03
Hey there Johnw! I was hoping you would notice my post! How have ya been?

Will check that out now :) Thanks

OMG don't judge me!


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#3
May 2, 2015 at 05:03:42
All good here shanna99.

You must be in a better position time wise, these days. Previous times you were really struggling to find time to fix your own comp..


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Related Solutions

#4
May 2, 2015 at 05:08:34
Not really...I am working 2 jobs, taking my child to soccer 3 days a week, plus just got an 8 week old puppy. I just decided that I need downtime too :)

burning the boot disk now

OMG don't judge me!


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#5
May 2, 2015 at 06:12:48
"Not really..."
I half expected that.

Off to bed for me now, have a lot on tomorrow, will catch up before I go out.


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#6
May 2, 2015 at 06:56:29
Burnt disk. Put disk in computer. Booted from the CDROM drive. all I have now is a black screen with the pointer in the middle.

OMG don't judge me!


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#7
May 2, 2015 at 07:49:23
Just to say that both slowness and a "No bootable device" error message are common symptoms of a HD that has died or is dying. Try this:
http://knowledge.seagate.com/articl...

Always pop back and let us know the outcome - thanks


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#8
May 2, 2015 at 14:00:54
"Is the HDD gone? What should I try?"
Not looking good. Derek's link covers it.

Another test, is to take the drive out & slave it to another comp & see if it can read it.

You may or may not need an adapter.

SATA/IDE to USB 2.0 Hard Drive Adapter
http://www.pccasegear.com/index.php...
USB 2.0 to SATA / IDE Adaptor Cable
http://www.circuitcentral.com.au/us...
Universal Drive Adapter
http://www.newertech.com/products/u...
Notebook / Laptop Hard Drive to Desktop Adapter (2.5" to 3.5")
http://www.geeks.com/products.asp?c...
http://www.geeks.com/details.asp?in...


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#9
May 2, 2015 at 20:22:43
I do not have a way to slave the hard drive.

Will the Seagate program work on a Western Digital hard drive?

OMG don't judge me!


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#10
May 2, 2015 at 20:27:31
Never mind. I missed a part when I read that.

OMG don't judge me!


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#11
May 2, 2015 at 20:35:14
another question. So the hard drive is gone. It's Windows 8. The product key is on the hard drive...to replace the hard drive, I need to reinstall Windows. Will she need to purchase a new product key or am I missing something?

OMG don't judge me!


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#12
May 2, 2015 at 21:36:18
" The product key is on the hard drive.."
It's also on the underneath of the laptop, or under the battery.

"Will she need to purchase a new product key or am I missing something?"
No, if the install balks at the new hard drive during install or at the end, a phone call to Microsoft explaining that the hard drive has been replaced will resolve it.


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#13
May 2, 2015 at 21:42:20
nope. no product key on this system. There is no COA sticker. There is a Windows 8 sticker, but that is all that it says.

My new laptop with Windows 8.1 does not have a product key sticker either.

OMG don't judge me!


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#14
May 2, 2015 at 23:16:24
Systems with preinstalled windows 8/8.1 have the product key in the bios. Here's some info on retrieving it:

http://superuser.com/questions/5139...

It says there as long as the key in the bios 'matches the edition of the installer' the install will detect the key on its own.

message edited by DAVEINCAPS


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#15
May 2, 2015 at 23:32:26
"nope. no product key on this system. There is no COA sticker. There is a Windows 8 sticker, but that is all that it says"

That means it has a OEM license.

A) OEM SLP: This key comes pre-installed in Windows, when it comes from the Factory. This key is geared to work with the OEM Bios Flag found only on that Manufacturer's computer hardware. So when Windows was installed using the OEM SLP key (at the factory) Windows looks at the motherboard and sees the proper OEM Bios Flag (for that Manufacturer and that version of Windows) and Self-Activates. That's why you did not need to Activate your computer after you brought it home.

"My new laptop with Windows 8.1 does not have a product key sticker either"
If you haven't made a note of the numbers, try this.

Free PC Audit
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Free-P...
http://www.freewarefiles.com/screen...
http://www.misutilities.com/free-pc...


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#16
June 9, 2015 at 15:15:52
Hey there. Wanted to follow up. I gave up on the system because life has just been too busy. I ended up getting a new hard drive for the computer, and it is up and running. (I am on it now) However....I installed Windows 8 from an ISO, and it is the evaluation version.

I got the product key from BIOS, so I have the key for the original Windows OEM installation. It will not allow me to input the Windows key I got from BIOS to activate Windows to the regular version that will not expire in so many months. What can I do? It is not under warranty, and I am not paying for Gateway support at this point...there are no recovery disks, and am having this trying to find where to purchase recovery media from Gateway

Any suggestions? I can return the laptop to them in the condition that it is in, but it will not update any more, and I do not feel that it would be fair to return it if the version of windows that is installed will expire in September.

OMG don't judge me!


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#17
June 9, 2015 at 15:22:09
Scratch that, I did find the recovery CDs, which would probably be the best option for them but I have to run it past them first. I would like to see if there is a way not to have to do that if possible though.

OMG don't judge me!


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#18
June 9, 2015 at 15:26:06
Ok, so I read the last post made. Yes, it would be the OEM version that is installed. I guess the only option will be to get the recovery disks - right?

OMG don't judge me!


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#19
June 9, 2015 at 17:14:26
Ok. Last post on this thread...
I got it working. I downloaded Windows 8.1 install and used the BIOS product key and it is working well for now. Whew!

OMG don't judge me!


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#20
June 9, 2015 at 17:17:52
✔ Best Answer
Nice work Shanna, I was still trying to get my head around it.

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#21
June 9, 2015 at 17:59:50
Glad to hear that you proved me wrong on my earlier suspicions about the HD (if I'm reading you right) and that you got it all sorted.

Always pop back and let us know the outcome - thanks


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#22
June 9, 2015 at 18:22:54
I am not really sure either. Everything I read in my research told me that without an OEM version of Windows, it would not activate. And that you could not download an OEM version. Plus I knew the computer was originally only win 8, not 8.1. But it worked, and is currently updating.

I still think that there should be an easier way to go about all this in the case like this where the hdd crashed and the recovery partition was out of the question. I am going to make recovery cds so that in case this happens again, I don't get stuck. Although I got it working..... :-)

OMG don't judge me!


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