Solved Games and drivers keep crashing

July 26, 2019 at 20:28:51
Specs: Windows 10, Ryzen 5 2600; 8gb RAM
I recently just build a pc. Everything was going smoothly before playing my games. However, after 10 minutes into a game, the game and drivers would crash.
My specs:
Ryzen 5 2600
RX 570 Sapphire NITRO+ 4gb
Corsair VS450
I would appreciate any help given.

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✔ Best Answer
August 14, 2019 at 22:12:35
"I just need to change my ram into a different ram slot"
Well done, nice work.

Go into System > Installed Ram.
How much is usable?



#1
July 26, 2019 at 20:39:11
It would help to post any error messages that came up when the game or driver crashed.

Offhand it sounds like a possible heat issue but the more information you can give us would help in troubleshooting.


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#2
July 26, 2019 at 20:42:44
There wasn't really any error message that came up, just that it would suddenly freeze up and crash. Sometimes I would also need to hard reset my pc.

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#3
July 26, 2019 at 21:02:04
"There wasn't really any error message that came up"
Refer your error logs.

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Related Solutions

#4
July 26, 2019 at 21:36:19
I found it and it says: "Your rendering device has been lost! Application closing!"

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#5
July 26, 2019 at 21:41:22
As already mentioned it sounds like a heat issue. Often there's not enough space around the video card to allow good air flow. In general, for a possible heat issue you can remove the side panel of the PC and aim a box fan at the components. It's not a fix but if it no longer crashes or does so only rarely then providing better circulation inside the case would be the way to go.

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#6
July 26, 2019 at 21:44:28
Install HWMonitor, keep it open while idle, doing work, and starting to play. It will show important information like various temperatures, voltages, and more. It will show the minimums, current, and maximums. post back the temps on the cores/CPU, chipset, HD, motherboard, video card, and especially anything that seems high. Temps in C should be 30's idle, 40's working and no more than 50's when gaming for a short time. Post the main voltages 12V, 5V, 3.3V and their actual numbers. You can also post a screen shot on a free site and include the link to it in your reply.

You have to be a little bit crazy to keep you from going insane.

message edited by Fingers


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#7
July 26, 2019 at 22:18:14
https://imgur.com/a/A3ZEHkQ
Is the temperature normal?

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#8
July 28, 2019 at 06:44:47
No motherboard or RAM. You should have listed your complete specs. I spotted the board on your screenshots: ASRock A320M-HDV R4.0. Did you get the drivers from the ASRock site?
https://www.asrock.com/MB/AMD/A320M...
Which BIOS version are you running? Version 2.30 is the latest, released a few weeks ago.

Try testing your system under load with OCCT:
https://www.ocbase.com/

You should also disable the auto-restart feature, that way a blue screen will be displayed when there's a system error. Follow Step 1 in the following:
https://support.hp.com/us-en/docume...

message edited by riider


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#9
July 28, 2019 at 22:26:33
I see this:
pkg watts spike
These may be of concern:
CPU current spike 111.2A
GPU current spike 148.59A
TMPIN6 & 8 Temp spike 113C & 105C respectively (not sure what component(s) these are)
sys fan spike 56,784
These seem high to me. Others may know off hand the ratings of your CPU and GPU, I do not know AMD as well. Anything that how is probably not good. I did notice that the CPU and GPU did not get unreasonably hot though.

You have to be a little bit crazy to keep you from going insane.


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#10
July 29, 2019 at 01:13:43
try running display driver uninstaller (DDU), from safe mode and uninstall all the drivers.

reboot, then reinstalll this driver:

https://drivers.amd.com/drivers/bet...

edit: did you get this card second hand by any chance?

i5-6600K[delid]@4.8GHz@1.456v | 2x4GB Crucial-DDR4-2400CL17@CL12-15-15-28 1T 3000MHz@1.45v | Sapphire Nitro+ SE RX 590 8GB@1525Mhz core@1.00v/2235MHz@1500MHz timings BiosModded

message edited by hidde663


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#11
July 29, 2019 at 02:28:26
I have tried uninstalling it using DDU but it still crashes, and ai got it new.

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#12
July 29, 2019 at 02:36:17
"Your rendering device has been lost! Application closing!"

Method 1: Closing background applications.
Method 2: Reset the frequency settings of your hardware components.
Method 3: Make sure the SuperFetch service is enabled.
Method 4: Update your device drivers.
Method 5: Turn on “GPU Scaling”


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#13
July 29, 2019 at 02:46:49
The game still crashes.

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#14
July 29, 2019 at 02:52:30
try using sapphire trixx and lower the core clock by 150MHz, & add +50% power(for stability):
https://www.sapphiretech.com/-/medi...

i just want to be sure its not the card, as sapphire is using binned chips.

after applying the changes, try running a 3D load like a game (vsync off if possible) and tell me the results(does it crash or not).

edit:

is it just 1 game that crashes or do all of them crash?

i5-6600K[delid]@4.8GHz@1.456v | 2x4GB Crucial-DDR4-2400CL17@CL12-15-15-28 1T 3000MHz@1.45v | Sapphire Nitro+ SE RX 590 8GB@1525Mhz core@1.00v/2235MHz@1500MHz timings BiosModded

message edited by hidde663


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#15
July 29, 2019 at 03:22:39
All the games crash and even after doing what you told me it still does

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#16
July 29, 2019 at 04:50:40
have you re-seated the card +power cables? (also try cleaning the gold plated pins with an eraser)

i5-6600K[delid]@4.8GHz@1.456v | 2x4GB Crucial-DDR4-2400CL17@CL12-15-15-28 1T 3000MHz@1.45v | Sapphire Nitro+ SE RX 590 8GB@1525Mhz core@1.00v/2235MHz@1500MHz timings BiosModded


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#17
July 29, 2019 at 07:08:22
Tried it, still crash

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#18
July 29, 2019 at 07:59:43
alright, test it in a different system &^see if it works there, with the latest driver, else just RMA it.

i5-6600K[delid]@4.8GHz@1.456v | 2x4GB Crucial-DDR4-2400CL17@CL12-15-15-28 1T 3000MHz@1.45v | Sapphire Nitro+ SE RX 590 8GB@1525Mhz core@1.00v/2235MHz@1500MHz timings BiosModded


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#19
July 29, 2019 at 13:34:47
Did you try load testing with OCCT?

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#20
August 14, 2019 at 22:04:02
Guys I have manage to stop the games and drivers from crashing. I just need to change my ram into a different ram slot. Which is a little weird since I tested the ram with memtest before and there wasn't any error.

message edited by lzxuan


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#21
August 14, 2019 at 22:12:35
✔ Best Answer
"I just need to change my ram into a different ram slot"
Well done, nice work.

Go into System > Installed Ram.
How much is usable?


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#22
August 14, 2019 at 22:17:17
7.93 GB that is usable

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#23
August 14, 2019 at 22:49:06
"7.93 GB that is usable"
Perfect.

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