frozen hdd password,how do i remove this?

December 18, 2012 at 14:55:31
Specs: Windows 7
my acer aspire 5517 win.7/64bit has created a frozen hdd password,and this i beleive is stopping from doing a factory reset

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December 18, 2012 at 15:03:46

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December 19, 2012 at 02:29:52
In this regard there are two solutions namely: Hardware and start PC with some bootable CD/DVD tools(BIOS password removal).

For hardware: There is always a system maintenance switch on every system board through administrative tasks can be performed. This switch is always off by default and what you only need to do is to disassemble the PC and power up the main board then ON those switches for 3-5 minutes then re-assemble the PC, then the password would be removed. This is apply to Desktop only.

For the fact that the PC is a laptop: I would advice you remove the keyboard and upper casing and remove CMOS battery connection cable or you remove CBS battery depend on the system board architect and power the board without CMOS battery in place and later return it.
NOTE: Your finger must not touch the CMOS battery connecting part.

For bootable CD/DVD tools: You can get window XP 2009 Dark Edition SP2 and start the PC with it then you select an option besides install window XP 2009 Dark Edition SP2, then among the option displayed there is one for BOIS password removing.

ADVICE: I will advise you to get a CD/DVD tool for the fact that the PC is a laptop and difficult to disassemble and reassemble.

In case non workout fine which I think would work, think of replacing the hard drive and if there is data on it slave with an enclosure to recover data on the passworded disk.


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December 19, 2012 at 11:57:00

You are providing a possible solution for a BIOS password and the poster stated they have a problem with a hard drive password.

We discourage help with laptop hardware passwords. There is a good chance these laptops have been stolen at some point. Your solution will not work, in any case.


Contact the manufacturer for help with that. Be prepared to prove ownership.

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December 20, 2012 at 01:22:36
@ OtheHill, I really appreciate your comment/advice on the solutions I suggested. But for the technical solutions I suggested which is meant for removing BIOS password, mind you if this HDD id passworded from BIOS it would work.

Thanks for the caution @ OtheHill at least this would help me on how I can deal with client over such an issue.


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December 20, 2012 at 06:14:27
Neither solution will work. We do not provide help with BIOS, hard drive passwords on laptops.

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