Front USB Ports Not Working

Gateway / E4300
January 20, 2010 at 14:36:05
Specs: Windows XP
Hello, I bought a Gateway E4300 on ebay, and
everything is fine, except the two front usb
ports don't work. I checked the inside and
noticed a cable was unplugged, so I plugged it
into the same type of socket as the other
cords (of the same type) were connected to.
However, still the front usb ports don't work.
Do I need to do something else, like remove
the battery, download some special drivers, or
reconfigure my bios? Any help on this matter would be greatly appreciated.


See More: Front USB Ports Not Working

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January 20, 2010 at 14:44:47
There is a good chance the USB controller for that header on the motherboard is toast. Connecting the wires wrong can immediately burn it out. That would explain why it was unplugged.

Of course there is a chance it is still good. Are the wires individual or a 9 or 10 wire connector?

If the latter there is a possibility that you are connecting to something other than a USB header. 1394 firewire headers look identical. You might try downloading a manual from the Gateway site.

In the meantime don't try using it anymore for the time being.

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January 20, 2010 at 14:49:41
(Oops - there were no replies when I started typing this.)

Go to the Gateway web site and get the User's or Owner's manual for your model and READ it - the correct way to connect the front USB ports is probably in there.

NOTE that some mboards have firewire headers as well as USB headers for two ports - sometimes the headers are identical - MAKE SURE you're plugging into a USB header, NOT a firewire header, otherwise, if you have it plugged into a firewire header, plugging anything into the front USB ports will fry whatever you plug in AND possibly damage the mboard, in a very short time!

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January 20, 2010 at 14:57:34
The person I bought it from (who has a 99.3% rating with 3500
sales) was surprised the usb ports didn't work and suggested
one had come unplugged during shipping. I'll be sure and unplug
it, then consult the manual for installation procedures. If that
doesn't work I'll just by a usb hub, as there cheep.

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Related Solutions

January 20, 2010 at 19:01:44
"If that doesn't work I'll just by a usb hub, as there cheep."

Ports in USB hubs DO NOT work with all USB devices.

USB devices may not work correctly when they're connected to certain USB ports e.g. ports in a hub or on the front of a desktop case. If you have a desktop computer, you may have an IRQ sharing problem you need to fix, or your power supply may be starting to fail.
See response 3 in this:

If you want everything to work in all USB ports....
- If you just want one or two ports at the front, buy one or more individual USB 2.0 rated extension cables, the normal male USB on one end, female USB on the other, that are long enough to reach the front of the case or longer, and plug them into USB ports on the back of the case.
- and/or - if you need more ports, get a PCI USB 2.0 controller card ( 2 to 6 ports - up to 4 external, 2 internal) and install it in a PCI slot, but don't install it in the PCI slot closest to end at the middle of the mboard - only PCI video cards work properly in that slot.

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January 20, 2010 at 23:51:24

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January 21, 2010 at 05:10:26
See your other thread here.

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