Found New Hardware Wizard on startu

Toshiba / Satellite p20
April 4, 2009 at 13:15:45
Specs: Windows XP
Everytime I start Windows XP using my toshiba satellite laptop the "Found New Hardware Wizard" comes up saying it found new UNKNOWN hardware. It cannot locate the software for the hardware and gives me no information on what the hardware might be. Even if I click "don't ask me to install this hardware again" it comes up everytime. Drivermax DOES NOT detect any unknown hardware AND neither does "UNKNOWNDEVICES.EXE" In the device manager there is no yellow question marks or unknown hardware... I don't know what this mysterious hardware is or how to get that wizard to stop popping up. My computer works wonderfully without it so it can't be anything important... I know this is limited information, but it's all I'm working with - CAN ANYONE HELP? ANY IDEAS?

See More: Found New Hardware Wizard on startu

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#1
April 4, 2009 at 14:16:47
If you have any external devices connected (USB, firewire, etc) try disconnecting them.

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#2
April 4, 2009 at 14:49:30
I have a USB mouse, and my ATT modem connected, but both of those are in the device manager and say working properly. This problem started when I had a problem after updating my Nvidia graphics card driver using DriverMax. The updated driver wouldn't work and I had to import my old drivers using DriverMax. All the sudden I have this new hardware found, but the Nvidia card shows up as there and that's the only thing I had messed with. I will unplug my mouse and modem and restart and see if the Wizard still comes up. Thanx - anyone else have any ideas on how to stop this??

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#3
April 4, 2009 at 15:36:08
"This problem started when I had a problem after updating my Nvidia graphics card driver using DriverMax"

Why are you using drivermax? Apparently you never read reviews on it? How's the spyware situation & spam e-mails been since you installed it? All you needed to do is go to the nVidia website & download the drivers for your video card. Dump drivermax & do a thorough cleaning of your system.


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#4
April 4, 2009 at 17:19:21
Actually I've had ZERO problems with drivermax, and it updated the rest of the drivers on my laptop (nearly 30) with absolutely no problem. And actually if you had been through what I went through with the Nvidia GeForce GO 5600 card drivers - you would know beyond any doubt that you can't go to Nvidia and get these drivers. This laptop was bought in Germany, and the US site does NOT offer drivers that work for this card. Unfortunately the German Nvidia site doesn't offer driver support AT ALL! It took me almost a month, and eventually I had to find the CD that came with the computer that had the OEM utilities and drivers before I could get my screen to go beyond 800x600.
I am running a registered and paid for version of Malwarebytes Anti-Malware that has an active guard, and The Shield Deluxe anti-virus which monitors for everything. I also have my comp to clean itself with CCLeaner everynite, and to run Spybot Search and destroy and Super Anti-spyware. I never experienced one problem with anykind of malicious anything as a result of DriverMax, and none of those spam e-mails you mentioned either. I recommend the program highly... just don't use it to upgrade FOREIGN HARDWARE that doesn't work with American driver updates :)
So... I don't need to dump DriverMax, and trust me my system STAYS thouroughly cleaned... do you have any real advice about my problem as opposed to critisicm of DriverMax that doesn't help me solve anything???

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#5
April 4, 2009 at 17:45:51
Just to let you know Elipsion, Jam might very well be the most knowledgeable and helpful person on this forum. I sure wouldn't completely disregard any advice that he gave me. I'm sure he has more computer knowledge in his left pinkie then you and all your friends have in your whole bodies. :-)

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#6
April 4, 2009 at 18:01:17
Fair enough... I meant no disrespect. I just don't see how DriverMax could have caused the Install New Hardware Wizard to start coming up... and like I said - I'm relatively sure that I don't have any spyware, malware, adware, or viruses on my system. I have already updated all my drivers with DriverMax and then removed it from my system because once they were updated it was just taking up space. I never experienced any problem from the program (other than it installing american driver updates on a German graphics card by mistake), but I removed it once I was through with it. I'm just frustrated with this thing, because it slows my startup down A LOT, and I've done everything I know of to try to find out what hardware it's talking about... still hoping someone can help me. Thanx for taking the time to read all this guys.

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#7
April 4, 2009 at 19:55:52
The fact that there isn't any unknown device in the Device Manager, makes me thimk it's an external device/adapter or a weird driver problem.

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#8
April 5, 2009 at 11:19:57
Hey man I didn't think about it like that... that's actually really helpful. I'm gonna explore that route... Thanks so much for your time and insight!

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