|Seagate Limited Warranty Returns Frequently Asked Questions (FAQs) |
Freeagent Go or Freeagent Desk has a 5 year warranty, however it says on that page.......
WARNING: Opening an external or network drive's external enclosure and/or removing the drive inside will void the warranty. Simply return the entire unit.
Q. Does Seagate repair drives that are out of warranty?
A. Seagate does not repair drives that are out of warranty.
"i'm using it right now without the box or enclosure"
Check your SATA data cables. The connector on each end should "latch" into the socket on the drive and on the mboard, or on the drive controller card - it should not move when you merely brush your hand against it near the socket - if it does, mere vibration can cause a poor connection of it - use another SATA data cable that does "latch", or tape the connector in place.
(There is a slight projection or bump on one side of the outside of the connector that "latches" it into the socket - it's easily broken off or damaged)
The same thing applies for the SATA power connection.
When the hard drive is connected internmally to a desktop computer (which eliminates the external enclosure's circuits as the cause of your problem(s)), if the SeaTools long test finds more than 99 errors, the test quits running, probably because Seagate knows from experience that if the drive has more errors than that, it's probably not possible to fix it with SeaTools.
A hard drive usually fails because the board on the drive has failed.
If you have any data on the drive that you can't replace that you don't want to lose, a data recovery expert will probably be able to recover at least some of the data that was on the drive, but that can cost a lot of money. In some cases the hard drive manufacturer has a service that will do that, sometimes it's for a flat rate, which may be cheaper than getting that done by other data recovery experts.
Usually if they can't recover any data at all, you are charged nothing, although they won't refund shipping charges in any case if you sent it to them, or if you want it sent back to you. .
- or - you could attempt to do part of what a data recovery expert would do yourself. Replace the drive's board with one that is compatible with the drive, and if that doesn't help, transfer the disk(s) (platter(s)) inside to another drive that is compatible with the disk(s) (platter(s)).
You have the best chance of obtainiing a compatible board or a compatible drive to install the platter(s) in yourself by buying exactly the same model of drive off off the web or locally, new or used, it doesn't matter as long as the drive you buy works fine.
However, that may not be enough to recover your data even if one of those things does work fine. You could try data recovery programs, but that might require special programs only data recovery experts have access to .
Opening up the drive and reving the disk(s) (platter(s)) usually requires oddball screwdriver tips - the screws are usually security type screws that are not easily removed otherwise - or other oddball tools, such as something to hold the disk(s) (platter(s)) still while removing the screws that hold it )them) in place on the motor spindle without harming the disk(s) (platter(s)).