Solved Faulty QNAP transfer disks to new but same model

Oki C3300n
November 14, 2018 at 12:41:17
Specs: Windows 10, Intel 3.2 GHz / 8 GB
I have a QNAP TS-328 which has failed under warranty

Does anyone know if I can remove the 3 disks in RAID 5 and put them into a new TS-328 same model which is being delivered tomorrow?

I found this link which says to me it’s possible?

http://docs.qnap.com/nas/4.3/cat2/e...

QNAP official response so far is:

Hi

Thank you for contacting QNAP.

To double check the issue, please refer the link below to see if NAS is faulty or not.

https://www.qnap.com/en-uk/how-to/k...

Please let us know the test result.

If NAS is faulty, you may consider to use the compatible NAS and do the system migration.

Please check the link of compatibility for NAS migration.

https://www.qnap.com/en/nas-migration

Thank you.


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#1
November 14, 2018 at 13:23:10
I see no reason why not.

Which having said, I’ve found QNAPS tech support top notch, having phoned them for assistance when replacing a failed drive my my ts210. I was very impressed, not the least because they remoted in to my ts210 to resolve some humongous software screwup - which I think I caused.

My ts210 was out of warranty at the time.

I’d be much inclined to call them and get what is in effect personal guidance/help for free (discounting any phone bill?).


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#2
November 14, 2018 at 13:27:22
Hi trvlr

Thanks for the reply, I’m in the UK do you know if any numbers I can call them on?


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#3
November 14, 2018 at 14:31:20
✔ Best Answer
It's been a long while since I phoned them; I may have called the number in Germany initially, or possibly a UK number which went through to either Germany or Holland.

Can't put fingers on the number I called whenever; but these two links have a couple or more numbers.

The second link may be more current than the first (which is a QNAP forum post reply from 2015)

https://forum.qnap.com/viewtopic.ph...

https://www.cmsdistribution.com/ven...

This is the QNAP site

https://www.qnap.com/en-uk/before_b...

which if you work your way down the screen to "contact support", and then step your way through the assorted filters, you can also email hem and ask for a phone number? But I'd try the numbers in the first two links first; as one of them will either put you through to whomever, or give you the number to call?

Certainly persevere as they were truly top notch when I made my two/three calls a few years back.

If you email them and ask for specific guidance likely they will provide it; and if you include a phone number request too - why not?

If I can find the number(s) I used I will post them here; likewise if I find the latest numbers?

I'm the SE London area btw.


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#4
November 14, 2018 at 14:37:47
Thank you so much for your detailed reply

I’m based in Kent off Jnc 2 of the M20 so that’s not far from SE London!

I am waiting on a reply to my ticket to QNAP where I asked them the same as on here about using the disks on the same model as that’s what I have being delivered tomorrow, I also asked them if the reason why the same TS-328 didn’t show up in the drop down menu for direct migration was simply because they have recently released the TS-351 and it may be policy to recommend that upgraded model over the one before it in the TS-x28 series


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#5
November 14, 2018 at 14:55:50
Incidentally there are three grades of hard drive - especially if using say Western.. One spec is really for the average/low user - as in not permanently powered up systems. The second is a little more durable and hard working -and costs a little more. The third is really for serious server application - where the server is on 24x7; and again costs a little more. I think I bit the bullet and went for the third type.

If you hunt through the QNAP list of compatible drives I think you'll find all three types listed there for whichever server... At the least one goes for an NAS spec'd drive...

This is the link to the drive compatibility list for the ts-328; and you'll note there are assorted drives spec'd there.

https://www.qnap.com/en-us/compatib...

Whilst waiting for a reply to your emistle to QNAP, perhaps phone some of the numbers I linked in my previous to see if they can give you the number for Holland/Germany - whichever it is/was for me.?

(I'm actually in Bromley - NW Kent; but as many don't know where that is I usually say SE London area).


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#6
November 14, 2018 at 15:02:24
I will certainly try those phone numbers in the links you provided thank you

The drives that came with this were preinstalled 3x WD Red 4TB drives from Amazon on this link below:

QNAP TS-328 12TB 3 Bay NAS Solution | Installed with 3 x 6TB Western Digital Red Drives (GDPR Compliant) https://www.amazon.co.uk/dp/B07CGYW...

Currently showing out of stock as my customer ordered the last one today for delivery the day after tomorrow as well as a next day delivery for an empty TS-328 for me to switch the disks too


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#7
November 14, 2018 at 15:20:12
Sounds like you got the correct drives; as spec'd too by QNAP?

Check this article as it describes very simply the differences between the assorted WD rainbow of drive colours...

http://www.tomshardware.co.uk/forum...

Incidentally I presume you also have a separate Hard drive which is backup for the server; typically connected via a usb port? I have one for my ts-210 (mirror system) and every now and then I refresh the backup to an external drive. If you haven't set this up I'd advise you do so; 'cos even though RAID allows recovery etc. in event of a drive failure... wise(r) to have an external single drive back up for the server as well. standard practice in the IT world (at least if the IT dept is on the ball?). My server external back up is also larger capacity than the NAS drive.

That external backup drive is only on when required; and never goes on the network - at least the internet aspect. Also occsionally it gets scanned for possible nsties... Safety first and all that jazz.


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#8
November 14, 2018 at 15:26:29
It’s going to be a valuable lesson learnt as I’ve made an oversight on the option of the USB backup and have only today discovered that’s an option

The plan since installation was to back up the data to the customer’s OneDrive account and another cloud backup service called LiveDrive but a series of setbacks from both my side and theirs have lead to this not being done yet which I know in hindsight is really dangerous for the integrity of the data


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#9
November 14, 2018 at 15:47:49
If you're really keen... you might make two external backups; one to be kept on site at the customer's location; and retain one chez-vous. The onsite being updated at intervals; and the one chez-vous being updated when possible (even simply being a direct/duplicate copy off the onsite one if that's an only option? That latter duplicate scenario likely being easier to achieve as it will be a simple disk to disk copy process?

Having a second backup (which is stored away from the site) is often a good move; and possibly the time may come when a client/customer (who has to agree of course to the second backup off site) being very thankful that it exists... Equally of course the second backup can be left onsite but not stored with the other; but somewhere safe nonetheless.

I know many rely on cloud systems...; but personally I avoid them for personal use at least. And even if a cloud is used commercially I still feel to have an in-house backup is wise(r) too.

One learns continuously in the game of IT...; and good forums such as this are often useful sources of information and advice. I have learned, and continue to learn, a lot here from the various "gurus".


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#10
November 15, 2018 at 08:23:10
I’ve got the new one up and running and logged in as admin as it remembered the password I set on the last one

I can see the share that I need to access but I it won’t let me connect and rejects every account?


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#11
November 15, 2018 at 09:14:34
When I go to the QNAP Control Panel it says the default shares need to be restored to unlock them and I’m seeing every share saying

DataVol1 (Locked)


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#12
November 15, 2018 at 09:32:36
https://www.qnap.com/tr-tr/how-to/k...

Perhaps this is what I need to do as it says about restoring the default folders and creating a new shared folder but you have to specify the same share to gain access to it again


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#13
November 15, 2018 at 10:10:56
mmm My memory is the you have to recreate the share - and as per jmeader - create the exact same shares as the original in order to access content controlled/accessed by those (original) shares.

If in doubt of course a phone call the QNAP will help get you back in to the required content If you phone the German number they will happily chat away in English. Similarly with Holland - and as some of my Dutch chums have commented in the past - no-one outside of Holland bothers to learn Dutch so all Dutch people learn English. (A somewhat similar situation too for Denmark; as to speak Danish well it's said either one requires s throat impediment, or is born in Denmark.)


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