External Hard Drive not being recognized

January 19, 2013 at 10:05:54
Specs: Windows XP Pro SP3, x86 Family 6 Model 42 Stepping 7 ; Ram 4 gb; Speed 3092 MHz
My external drive Western Digital Mod WD1600U017-001 S/N WXE407112020 dropped about 3 feet onto wooden floor and ever since, is unrecognized by my computer although it is obviously connected as its running light continues to work fine. It's several years old so I should just toss it and buy another except it does contain some sensitive personal information that I'd rather not lose and which I suspect is still recorded in there as I don't think such a little accidental fall would totally erase it..

Is there a way to recover that information before I throw it out?

See More: External Hard Drive not being recognized

Report •

January 19, 2013 at 10:39:08
Ouch! First, is the device recognized as being plugged in, but it does not see valid file system, or when you plug it into the usb slot, nothing happens?? Is the hard drive inside the case IDE or sata? Can you take it out of the enclosure and plug the hard drive into another computer as a slave? The lights maybe on, but can you feel the hard disk spinning when powered up? If the computer does not even act as if it is plugged in at all. I would remove it from it's case, attach it directly to another computer (it could be the Sata/IDE to USB board is broke). See if the drive is recognized now. Now, if the computer detects the device, but no longer sees a valid file system (it will usually ask you if you want to format the hard drive in these cases, when you plug it in), you can try running some free data recovery tools on the drive to get your data back and then try reformatting the drive again.



Report •

January 19, 2013 at 10:40:55
In the control panel, under "Administrative tools", then "Computer Management" and then "Disk Management" This is where you need to look to see if the device is being recognized.

Report •
Related Solutions

Ask Question