Ethernet card not seen

June 12, 2019 at 05:15:29
Specs: Windows 10, 4GB
Dell XPS 8700. Win 10 Home.

My Dell came with a Realtek 8111E Network Card which was working fine. After a thunderstorm, I returned home and my Uverse Modem/Router was damaged and had to be replaced. Unfortunately, the ethernet on the computer is non functional and I'm forced to use the Dell's wireless in the meantime.

I removed the Realtek device ( as recommended) through device manager and rebooted expecting that the hardware would be detected and re-installed, but it wasn't. Now the device is missing from the Network category completely and I can't install drivers for it, which I also tried to do.

The network card is active in the Bios.

Please advise.

See More: Ethernet card not seen

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June 12, 2019 at 05:21:21
Download this driver & try.

message edited by Johnw

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June 12, 2019 at 05:29:50

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June 12, 2019 at 05:36:01
Sounds like your network card got fried too from the storm.

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Related Solutions

June 12, 2019 at 06:23:12
Also, have a look here, just in case there is a clue.

How to Check Problem Reports in Windows 10

Upload the report if you want more opinions.

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June 12, 2019 at 13:10:06
As THX stated, your network chip probably got fried along with the rest of your network gear. Since you mentioned the BIOS, you're probably referring to the motherboard's integrated network chip (which isn't a card at all). If you have an available PCIE or PCI slot, you should be able to install an actual network card.

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June 12, 2019 at 16:15:48
A number of years ago a neighbor got hit by lightning. There was a feed back along the cable TV/Internet feed. The cable company replaced all of their hardware, I replaced the router, two switches, and the network onboard NIC's on 5 or 6 computers. On the desktops I installed network cards, on the laptop I got a USB/NIC stick. Yours is fried so purchase a card and install it, they are not expensive.

You have to be a little bit crazy to keep you from going insane.

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