Error Message when I put a 512MB PC-133

May 4, 2011 at 14:05:16
Specs: Windows XP
RAM problems Opti. Gx240 Windows XP HELP!

See More: Error Message when I put a 512MB PC-133

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#1
May 4, 2011 at 14:13:27
We now know you have a problem. Now tell us what the problem is and someone might be able to offer a solution.

The error message you are getting would be a good place to start.

Stuart


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#2
May 4, 2011 at 17:04:33
From Crucial.com:

"Please ensure you have BIOS version A02 or later if you are going to upgrade the memory."

You also need low density PC133.


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#3
May 5, 2011 at 07:46:43
Thanks Mick, I recently updated the bios on an optiplex gx240 with Windows 2k. It worked great. However, the Optiplex gx240 im trying to upgrade now is giving me a blue screen error after the Restart when i put the RAM in. Do i need to download a new Bios to AO2 file for XP specific? If so, where can I find this?

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Related Solutions

#4
May 5, 2011 at 08:32:58
Bios versions are NOT operating system specific.

If you were NOT getting an error message with the same ram installed previously , the error message has NOTHING to do with the bios version or the ram, although the ram could have a poor connection in it's slots(s).
See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...

You almost always get blue screen errors from the operating system, not the bios.

Quote what it says on the blue screen.

E.g.

STOP: 0Xx00000xx (we don't need the stuff in brackets beside that)

A_TEXT_STRING_ALL_IN_CAPITALS

There may be a problem file named at the end of the text.

There may be a link to More info or similar - if so, click on it to see if it names a problem file.

There may be a mention of a MINIDUMP file having been made - if so, copy down the name and location of it - you may need to click on a link to find that. That MINIDUMP file can be analyzed.

..........

"You also need low density PC133"

E.g.

Dell OptiPlex GX240 Memory Upgrade
http://www.memoryc.com/dell/787_opt...

512Mb A-Data PC133 SDRAM 133MHz (16 chips) module


Dell OptiPlex GX240 2.0G Memory Upgrades
http://www.datamemorysystems.com/De...

512MB PC133 168 Pin CL3 64X64-7 Unregistered SDRAM DIMM (16 Chip 32x8 Based)


512MB PC133 DELL OPTIPLEX GX150 GX240 MEMORY
http://cgi.ebay.com/512MB-PC133-DEL...

16CHIPS PER STICK OF MEMORY


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#5
May 5, 2011 at 09:05:35
I do have the low Density. And i will write down the Error Message Specifically. Be right back! Thank you for your help. Will be posting in 10mins :P

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#6
May 5, 2011 at 09:54:26
OK -- heres the message.

Alert! Cover was previously removed!

***STOP: 0x0000008E (0xC0000005, 0x80563CA5, 0XF7C46334, 0x00000000)

So, what do i do?


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#7
May 5, 2011 at 09:59:30
I also only get this error after i put in the Ram in its secondary spot.

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#8
May 6, 2011 at 10:14:58
Was there anything else on the blue screen ?

There may be a problem file named at the end of the text.

There may be a link to More info or similar - if so, click on it to see if it names a problem file.

There may be a mention of a MINIDUMP file having been made - if so, copy down the name and location of it - you may need to click on a link to find that. That MINIDUMP file can be analyzed.
............

"Alert! Cover was previously removed!"

The Chassis Intrusion or similar switch has been tripped.

You need to re-set a setting after you have re-installed the cover.
See the info in your Users's Guide
Installing Upgrades
Memory
http://support.dell.com/support/edo...

further down on the page
.........

The STOP: 0x0000008E error is generated ONLY by the operating system; it's NOT generated by the mboard's bios.

There is probably NO NEED to update the bios version if the same ram worked fine with Win 2000 !

There is probably NOTHING wrong with the ram you have installed, if the same ram worked fine with Win 2000, unless the ram presently has a poor connection in it's slot !
.......

Searching using: STOP: 0x0000008E
reveals that they are many causes for the error and that STOP: 0x0000008E is also paired with the text string KERNEL_MODE_EXCEPTION_NOT_HANDLED


The most common causes are.....

- problems with the ram you have installed
- that's extremely unlikely if the same ram worked fine with the present bios version with Win 2000, unless the ram presently has a poor connection in it's slot !

"STOP: 0x0000008E (0xC0000005, 0x80563CA5, 0XF7C46334, 0x00000000)"

Usually what is specified in the brackets is useless to us because it applies only to your specific system, but in this case......

When the error is STOP: 0x0000008E (0xc0000005, x, x, x)


- software or device driver problems
- most only apply to an existing Windows installation

- some apply only while you are trying to install XP

Less likely....


- rarely, you have malware on the hard drive that is causing the problem.
- only applies to an existing Windows installation

-- problems caused by hardware devices other than the ram.
- that's extremely unlikely if you were having no problems with Windows 2000, unless you have connected some device that wasn't connected when you were running Windows 2000.

.......

Are you getting this STOP: 0x0000008E (0xc0000005, x, x, x) error while trying to install XP from scratch from a Windows CD ?

If yes, then one "hit" says

STOP 0x0000008E Error Resolution
http://pcsupport.about.com/od/findb...

"Cause of STOP 0x0000008E Errors

STOP 0x0000008E errors are usually caused by memory hardware failures and more rarely by device driver issues, viruses, or hardware failures other than your RAM."


Test the ram with a ram diagnostics program.
If it finds no errors, then your problem is NOT caused by the ram or by a poor connection of it in the ram slots.
If it DOES find errors,
See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...

In rare cases you may also need to also wipe the contacts of or blow mung out of the ram slots.

Then test the ram again.

If you want to try a memory diagnostic utility that takes a lot less time to run a full pass than memtest86 does, this one is pretty good - Microsoft's
Windows Memory Diagnostic:
http://oca.microsoft.com/en/windiag...
Windows Memory Diagnostic is limited to testing only the first 4 gigabytes (GB) of RAM.
It can be toggled (press T) to do a standard or a more comprehensive set of tests - use the default 6 test one first - if it passes one pass of that, use the latter one. A few of the tests in the latter set are intentionally slower.
If you don't have a floppy drive, see the Quick Start Information at that Microsoft link for how to make a bootable CD of the Windows Memory Diagnostic (you need Windiag.iso - you don't necessarily need to use the program they mention to add it to the CD).

Or - use memtest86

If you STILL get ram errors, say so.

There are often ram timing and ram voltage settings in the bios that you can check to make sure they're correct before assuming the ram module(s) is(are) defective.

NOTE that we have seen that the ram can pass ram diagnostics tests when one or more ram timing settings in the bios are WRONG (lower than specified for the module) - in that case it's ONLY when you try to install or use an operating system that you have problems.
.....

(If your ram is NOT producing errors, if the ram timing and ram voltage settings in the bios are correct [the ram timing settings the same or higher than specified] for the [slowest] ram module you have installed, and if you're getting the error while trying to install XP.....)

"If STOP error 0x0000008E is followed by 0xc0000005, as in STOP: 0x0000008E (0xc0000005, x, x, x), applying the latest Windows service pack will likely fix your issue."

E.g. If your XP CD has no SP updates at all integrated into it, or if it has SP1 or SP2 updates integrated into it and you get this error, if you make yourself a "slipstreamed" CD that has SP3 updates integrated into it, and use that to install XP along with your Product Key rather than your original CD, you may no longer get this error.

Regular Microsoft XP CDs have SP2 or SP3 printed on them if they have those updates included. All the regular Microsoft XP CDs that have SP1 updates included that I've seen DO NOT have SP1 printed on the CD, but the volume labels - the labels you see for the CD in Windows - for CDs with SP1 updates included are different from those with no SP updates at all - you can search using that volume label to determine whether it has SP1 updates or not.

XP re-installation CDs that come with brand name computers usually have SP2 or SP3 printed on them if they have those updates and they may have SP1 printed on them if they include those.

If your XP CD has no SP updates at all, you can make yourself a "slipstreamed" CD (preferably a CD-R) that has had the SP3 updates integrated into the original contents of your CD, and use that to install Windows by booting from it, along with using the original Product Key.

Instructions for how to make a "slipstreamed" XP CD with SP3 updates integrated into it are plentiful on the web. If you use Nero Burning Rom to make it I have notes about additional things you need to be made aware of .
...........

Information about your model.

Apparently Optiplex GX240 systems can be any of three types of computer systems / in any of three types of computer cases.

It may help us to know which one your is.

Go here for how to find the Service tag "number":
http://support.dell.com/support/top...

Tell us what it is.
.....

mickliq quoted:

"From Crucial.com:

"Please ensure you have BIOS version A02 or later if you are going to upgrade the memory.""

What's the significance of BIOS version A02 ?

Apparently it's probably of no significance when you're using only one ram module.

Drivers & Downloads for OptiPlex GX240
http://support.dell.com/support/dow...

Bios - only 1 update listed - A05
http://support.dell.com/support/dow...


On that page....
I clicked on
Other versions (other bios update versions)
then
Dell Optiplex System Bios A02
then
Floppy BGX24002.exe

"Fixes and Enhancements
The following changes have been made to the A01 BIOS to create A02:

1. Pressing F12 during POST now causes boot device menu to be displayed
2. Fix for wireless USB mice and keyboard support
3. Fix for Dell power management feature
4. Optimized code for faster S3 resume times.
5. Fix issue of password check being skipped after AC power loss
6. Support for 7 digit asset tags with checksum ending with 00
7. Support for mixing DIMMS having tRAS of 7 with DIMMS having tRAS of 5 or 6
8. CPU microcode update B0 version 7 added"

"7. Support for mixing DIMMS having tRAS of 7 with DIMMS having tRAS of 5 or 6"

So - does not apply for one ram module, or unless you have more that one ram module installed that applies to.
........

Manuals
Dell™ OptiPlex™ GX240
http://support.dell.com/support/edo...

Dell™ OptiPlex™ GX240 Service Manual
http://support.dell.com/support/edo...

Memory
http://support.dell.com/support/edo...

Nothing there regarding having to install ram in the slots in a specific order
.....

Dell™ OptiPlex™ GX240 Systems User's Guide
http://support.dell.com/support/edo...

Installing Upgrades
Memory
http://support.dell.com/support/edo...

"You can increase memory up to 1 gigabyte (GB) by using synchronous dynamic random-access memory (SDRAM) dual in-line memory modules (DIMMs). The system board illustration shows the location of the DIMM sockets on the system board. (DIMMs may either be error checking and correction [ECC] or non-error checking and correction [non-ECC]. However, all DIMMs must be the same type of memory—either ECC or non-ECC.)

When you add memory, you may install DIMMs in either socket. For optimum operation, Dell recommends that you install a DIMM in socket A first (closest to the processor) before installing a DIMM in socket B."
.......

So - it doesn't matter which of the two ram slots you install one ram module in, except that it may perform better when it's installed in Socket A.


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