Solved error 0210 stuck key 28 on bootup

April 7, 2017 at 20:19:06
Specs: Windows 10 professional, I3
No visible stuck keys but the laptop keeps beeping and displays ERROR 0210: Stuck Key 28 Press F1 to SETUP but nothing happens. I pressed every key and they are not stuck.


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✔ Best Answer
April 8, 2017 at 09:40:04
I wonder if "Key 28" in the error message is the key matrix number.
If so, you should be able to look up which key that is. Then if the
keycaps are removeable, you might be able to clean that one key,
or at least inspect it to see if it is stuck, broken or otherwise wonky.
If the keys use membrane switches, then you probably won't be
able to see much, and all you can do to fix it is replace the whole
keypad. I have an old Dell laptop with scissor switches, from which
the keycaps can be removed. I doubt they can be removed on my
new HP laptop, and I expect the keys have membrane switches.

-- Jeff, in Minneapolis



#1
April 8, 2017 at 00:07:44
Does it go ahead and boot to windows? If so there's keyboard testing software:

http://www.passmark.com/products/ke...

http://www.keyboardtester.com/

you can try. A key may be bad but not necessarily 'stuck'.


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#2
April 8, 2017 at 05:10:24
Hi Mike,

if you think there is a key problem, suggest hold the Laptop at various angles upside down and tap all keys a few times with the flat of you hand, to see if you can dislodge anything. .

Try same, using Hoover suction tube.

Keyboards on Laptops frequently fail.
Here in the UK, oem ones are inexpensive, often under £10.

Good Luck - Keep us posted.


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#3
April 8, 2017 at 06:51:50
If you know someone with an external USB keyboard try that to see if it is the same.

Usually this sort of thing is a keyboard issue, a key connection can be in a permanently closed state without the key itself showing stickyness. With the computer off tap each key firmly about 12 times. There is a chance that might clear something.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
April 8, 2017 at 09:40:04
✔ Best Answer
I wonder if "Key 28" in the error message is the key matrix number.
If so, you should be able to look up which key that is. Then if the
keycaps are removeable, you might be able to clean that one key,
or at least inspect it to see if it is stuck, broken or otherwise wonky.
If the keys use membrane switches, then you probably won't be
able to see much, and all you can do to fix it is replace the whole
keypad. I have an old Dell laptop with scissor switches, from which
the keycaps can be removed. I doubt they can be removed on my
new HP laptop, and I expect the keys have membrane switches.

-- Jeff, in Minneapolis


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#5
April 8, 2017 at 11:20:52
The membranes can sometimes be cleaned but how easy it is varies. It's not something that would be seen as within the scope of the average user.

Always pop back and let us know the outcome - thanks


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