Solved DVD-RW not being recognized by XP (Part 2)

February 24, 2014 at 15:03:25
Specs: Windows XP
This was supposed to be a follow up of an old post entitled:

"Dvd-rw not being recognized by XP"

http://www.computing.net/answers/wi...

I encountered the same symptoms and traced the registry:

>Run
>regedit

>HKEY_LOCAL_MACHINE
>SYSTEM
>CurrentControlSet
>Control
>Class
>4D36E965-E325-11CE-BFC1-08002BE10318

The instructions says DELETE LowerFilters / UpperFilters


BUT in my case there are
NO UPPER OR LOWER filters to be found in the registry.

Name Type Data
(Default) REG_SZ DVD/CD-ROM drives
Class REG_SZ CDROM
EnumPropPages32 REG_SZ MmSys.Cpl,MediaPropPageProvider
Icon REG_SZ -51
Installer32 REG_SZ storprop.dll,DvdClassInstaller
NoInstallClass REG_SZ 1
SilentInstall REG_SZ 1
TroubleShooter-0 REG_SZ hcp://help/tshoot/tsdrive.htm

The CDROM Drive is still not being read. What could be the next step?

message edited by Mike_123456789


See More: DVD-RW not being recognized by XP (Part 2)

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✔ Best Answer
February 26, 2014 at 17:35:10
You can try running a cleaning disk in it and see if that help. You could also set the boot sequence in bios setup to have the optical drive first. Then see if you can boot from a bootable disk. If not then the drive is the likely problem.

You gotta understand, a lot of times when hardware fails it was working just seconds prior. And the fact the OS sees it doesn't necessarily mean it's working. That might be the case with yours.



#1
February 24, 2014 at 15:47:43
Mucking around in the registry is always risky, have you considered searching for LowerFilters, as that seems to have fixed the other users setup?

I would be careful deleting something if you don't know what it is.

another idea would be to open a run box and type devmgmt.msc. Within the box that pops up there will be a spot for DVD. See if its disabled, if so enable it.

::mike


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#2
February 24, 2014 at 17:24:02
February 25, 2014

Mikelinus, thank you for your timely response. I just typed in "devmgmt.msc" and it brought up the "Device Manager". As of now, the CD drive icon for the CD appears but it cannot read music or data CDs and brings out a message "Please insert a disk into drive E:" instead.

Note: (The CD drive was working just yesterday).


Prior to reading your response I tried running a "Fix-it" download I got from "http://support.microsoft.com" namely:

MicrosoftFixit.dvd.FISC.2731671373022051.3.2.Run.exe but the installation halted and was not succesful.

Right now I'm figuring out how to open the "DIAG_MATS_NETWORK_global.DiagCab" file I got from www.microsoft.com/fixit


message edited by Mike_123456789


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#3
February 24, 2014 at 18:38:20
The cd drive may have gone bad.

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Related Solutions

#4
February 25, 2014 at 06:25:05
Go to Device Manager, uninstall the CD drive, then reboot.

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#5
February 26, 2014 at 15:28:01
Like Riider instructed, I uninstalled the CD drive from Device Manager and rebooted. After the reboot
a number of pop-ups showed up:

"Found New Hardware --> SONY DVD RW DRU-835A"

"Found New Hardware --> CD ROM Drive"

I tried inserting a number of CDs into the drive and in each case the CD drive green LED flashes momentarily and sometimes, a tiny CD icon appears on top of the CD drive icon. Unfortunately, I still get the "Please insert a disk into drive E:" message even after an audio or data CD is inserted.

I'm not convinced that this SONY DVD RW DRU-835A CD drive is already damaged because the motor rotates and the LED blinks. Just a few days ago, prior to my post, I was able to burn 3 data discs using this drive in Nero StartSmart.

I now suspect that there might be a software communication problem within XP or a setting somewhere that needs to be altered caused by components of some downloaded software programs that I installed and uninstalled recently. Please continue to write if you have a suggestion.

message edited by Mike_123456789


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#6
February 26, 2014 at 17:35:10
✔ Best Answer
You can try running a cleaning disk in it and see if that help. You could also set the boot sequence in bios setup to have the optical drive first. Then see if you can boot from a bootable disk. If not then the drive is the likely problem.

You gotta understand, a lot of times when hardware fails it was working just seconds prior. And the fact the OS sees it doesn't necessarily mean it's working. That might be the case with yours.


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#7
February 28, 2014 at 21:10:36
I tried inserting a lens cleaner to clean the DVD drive "laser" and configured the boot sequence in the BIOS-set up, placing the IDE CD-ROM Device on top and used a bootable Linux CD during start-up as a test point.

The BIOS set up jumped right into Windows and skipped the CD so I tried adjusting the IDE ATA/ATAPI controllers' Secondary IDE Channel Advanced settings instead to see if there was any effect and even went as far as opening up the DVD drive itself and cleaning the laser lens, and changing the slave/master notch settings at the back of the drive. Still, the Sony DVD drive wouldn't read CDs.

I finally gave up on the Sony DVD and so I tried substituting some old junk/old Samsung CD-ROMs. Again, none of them worked. But yesterday, I decided to clean one of the Samsung CD drives with the lens cleaner and unexpectedly, I got lucky.

It's been nearly a week since I posted and I'd like to thank each one of you for your comments which I put together. I now am able to play CDs on my computer. :)


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#8
February 28, 2014 at 21:40:15
You're welcome. Optical drives often seem to be the first things to fail in a computer.

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