dvd +- RW drive keeps popping open at random

Gateway / Mx6920
October 4, 2010 at 14:10:39
Specs: Microsoft Windows XP Professional, 1.596 GHz / 1014 MB
my dvd +-rw drive pops open randomly. i will shut it and it pops open again, almost like it doesn't latch right. it chooses when to read drives too. it is almost like it is reversed. when empty, it pops open. when a disk is in it, it won't eject or open or read most the time.

i messed with some upper and lower filters one day and now can't find the video to change the registry back. supposedly these setting were supposed to help my computer run faster. my system restore will only go back to july 2010 and know i did it before that.

thought about doing a system restore to factory original but gateway does not have recovery disks any longer for this compuer. not happy about that.

do have the os disc that came with system. tried to download drivers from gateway but encountered an error and wouldn't download.

any help would be appreciated with either the drive or where i can download the system recovery disks. i'm know enough to obviously get myself into trouble by trying to fix things myself.

note: drive d: was partitioned and says recovery files but don't know how to access. pressing f11 at startup automatically wanted a cd and couldn't exit to navigate to the d: drive.

thanks to anyone who can help.

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October 4, 2010 at 14:13:53
the rest of the computer seems fine other than being slow. the dvd drive is the only drive with issue.

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October 4, 2010 at 14:17:09
would the os disc fix all my problems even if i don't have the drivers? wasn't sure if generic drivers would be on the os disc or not. gateway said the dvd drive used a generic drive.

i just haven't messed with drivers and reloading the os enough to know all this. thanks for your help in advance.

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October 4, 2010 at 17:53:41
my gut feeling is it is a problem with the drive and nothing to do with the operating system. To test this try another OS:

if you can download puppy 5.1, and create a bootable cd, run the OS from the cd for a few hours. With 1gb of ram, puppy can run from the ram, leaving the cd free to test. If problem continue it is probably the cd & not the OS.


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Related Solutions

October 5, 2010 at 19:19:18
thanks. i'm not sure i can get the cd player to work to run the cd. if not, can this be done from a flash drive?

if the os runs and dvd drive is the problem, how do i know what kind of dvd drive to buy? i'm sure there are compatibility issues, interface, and face plate styles to consider. the gateway model is about $100 but have seen drives for $30, just don't know if compatible.

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October 6, 2010 at 18:04:11
"i'm not sure i can get the cd player to work to run the cd."
if you can create a bootable puppy cd from the iso file you download, then use that cd to boot from the cd drive. that would be the 1st step in determining if the drive is bad. If you can boot from a cd and run the OS that is a good sign. Then run the os for an hour and see if there are any of the problem you have been experiencing, if there are then the drive may be bad.
"but have seen drives for $30, just don't know if compatible. "
they may be compatible, post the computers model #. I think gateway use to have a service tag # somewhere on the case, if it does, post it


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