dvd ejects upon booting and monitor goes blac

Dell / 4400
April 13, 2010 at 07:08:33
Specs: Windows??
I hooked my friends pc up to my monitor and turned on. She said it stopped working adn needs her pics off the harddrive but she don
tknow what happened to it that it just stopped working. Upon booting up the dvd disc drive ejects automatically and the monitor shuts off and goes black. I get no beeps and I don't know what or if it is actually booting up. My monitor works fine. How do I get into the computer to find out what is wrong with it or how to get to retrieve the harddrive files? Any suggestions?
can you email me because i don't always get back on this site to see what you suggested. dee72mp@hotmail.com

See More: dvd ejects upon booting and monitor goes blac

Report •


#1
April 13, 2010 at 11:52:43
Physically remove the hard drive.
Connect the drive to your PC (either internally or externally with a USB adapter).
Copy the Pictures off the drive.

Restore the drive to the original system.
Try to fix it, or do a restore using the Dell recovery procedure.


Report •

#2
April 14, 2010 at 05:33:31
ok i will try the hard drive in my pc.
Is the drive infected with a virus? and if so will it infect my computer?
I detatched the floppy drive so it wouldn't keep opening when I shut it. SO that stopped for now til i plug back in.
How can I fix it when I can't see anything on the monitor to tell what it is i am doing? is there a way?

Report •

#3
April 14, 2010 at 11:14:20
"Is the drive infected with a virus? and if so will it infect my computer?"
It should be safe to just copy the files off the drive.

"How can I fix it when I can't see anything on the monitor to tell what it is i am doing?"
Try disconnecting any devices that are acting weird, to see if that helps. You might have to use the Dell recovery procedure to restore the box to the way it came from the factory. After saving any important data first, of course.


Restoring Your ComputerĀ“s Software to the Factory Settings
http://support.dell.com/support/top...

(edit) Do not replace your C: drive with the bad one. Attach it as a slave or externally. There are very inexpensive adapters to connect via USB.


Report •

Related Solutions

#4
April 15, 2010 at 10:45:45
Thank you very much!
I will try the usb adapter first and get my friends data protected as well. Then I will do a restore,possibly... If i can find her disc that came with the computer. Will the virus go away when i do the restore?

Report •

#5
April 15, 2010 at 11:54:35
Yes a Restore will wipe away any virus on the hard drive.

Hopefully she created a restore disk(s) when she received the system. If not, It would be a good idea to try and find out if it's still posible to do that.

There should be a hidden partition on the hard drive that can also be used to do a restore. The following web page has pretty detailed instructions on restoration.
http://support.dell.com/support/top...

(edit) Note that you will need recovery CDs if the hard drive dies.


Report •

#6
April 15, 2010 at 12:59:22
After you save her files and go back to trying to fix her box, try disconnecting the DVD drive, to see if it might be causing a problem.

Also urge her to start backing up files that she doesn't want to lose.


Report •

#7
April 15, 2010 at 15:48:51
yes.. i already disconnected the dvd.. it was ejecting when i booted the pc.. and if i pushed it in it would eject again. i got rid of that problem but i still couldn't get the monitor to display..
anyways.. i will give that a try this weekend. I will see if she had backup /restore discs and i will do the external hard drive..only because i don't think her computer and my computer are compatible. i really appreciate you helping me and i will ask if i have more questions..
thank youagain.

Report •

#8
April 15, 2010 at 19:04:16
You're very welcome, good luck.

Report •

#9
April 19, 2010 at 09:49:18
i took the hard drives out .. yes there is two harddrives. one is a western digital 84AA and the other is a seagate barracuda ataiv.. they don't have usb on them. they have a power slot and and ide slot. how do i do it externally? do i have to do that internally? and which one do i put in first if i do?

Report •

#10
April 19, 2010 at 10:08:59
ok i found out i have to get an "enclosure" to convert from internally to externally.
My other question is.. would it be better to put it in my pc internally? Will the harddrive be compatible with mine? and which one do i do or does it matter?

Report •

#11
April 19, 2010 at 13:34:32
If you can afford to spend a few dollars, I would suggest an inexpensive USB adapter, and install it externally. That's the easiest and safest way. The following is an example of a USB cable adapter:
http://www.geeks.com/details.asp?In...

Hooking it up internally is not as easy. If you decide to do it that way, I suggest connecting it to the second cable/controller if there is one. If there is already a device connected to that cable, make sure that the drive that you are installing is not plugged (master/Slave) the same as that drive. For example: If the drive that is already connected is plugged 'Master', plug the new drive 'Slave'. If the drive is plugged 'Cable Select', then you should also plug the drive that you are adding 'Cable Select'. In other words, both drives can be plugged cable select, but only one can be plugged Master or Slave.

If there is only one cable/controller, then the current C: drive will normally be plugged Master or Cable Select. If there is a second drive you will have to disconnect that drive and replace it with yours. Plug your drive the same as the one that you are removing.

If you are not familiar with the hard drive jumpers, the following might help:
http://www.pcguide.com/byop/byop_Se...

(edit) I suggest that you save whatever files your friend needs from both drives. She should have backups anyway.


Report •

#12
April 20, 2010 at 04:12:24
I thought that is what you explained to me about the adapter but when i called the computer store they said there wasn't anything like that... that i needed the 41.99 enclosure..
The adapter is way better.
thank you again. have a great day!

Report •

#13
April 21, 2010 at 18:35:36
Good luck. Take your time and I know you will do a good job. :-)

Report •

#14
April 22, 2010 at 09:07:10
thanks again

Report •


Ask Question