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dvd drives won't burn

Intel / Dg965ss
May 6, 2010 at 09:24:08
Specs: Microsoft Windows XP Professional, 1.864 GHz / 3317 MB
Both my Internal Sony AWQ170-A and external Asus DVD740-X03 drives will read and play but will not burn CDs or DVDs using Roxio, Nero and Windows Media Player. I have uninstalled and reinstalled external drive and software programs but no change. Microsoft diagnostics can't repair and says both drives will not burn.
Any help is greatly appreciated.

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May 6, 2010 at 12:18:36
Are the drives identified by the drive model and type? How about some history on how and when this started and what you have tried to fix it.

You may need to modify or remove your upper and lower filters or repair the ASPI layer drivers.

Each time you add a burning program or some types of hardware (scanners for one), you modify those items. Most of the time removing the upper and lower filters solves the problem but I am personally not comfortable doing that.

Google for the filters and look at the link below for some info on the ASPI layer drivers.

What service pack do you have installed?

Are the versions of Nero and Roxio compatible with WinXP?

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May 6, 2010 at 13:57:35
Thank you for your response. I have Svc Pack 3.5. I have not installed any new hardware or software programs. I burned a DVD project about 3 weeks ago and it worked fine. 2 days ago I tried to copy a dvd and discovered neither drive would burn. Internal Drive D is Sony AWQ170-A.
I find it very odd that both internal and external drives are acting the same.
I went to Regedit and found no upper or lower filters to delete. Sony website doesn't recognize my dvd rw model. I've used Nero and Roxio for years with no difficulties. Device Mgr says the drive is working properly.

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May 6, 2010 at 14:17:09
"I have Svc Pack 3.5"

To the best of my knowledge, there is no "Svc Pack 3.5", unless you're referring to .NET Framework?

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Related Solutions

May 6, 2010 at 15:06:49
Could be a failing power supply. Do the drives still read factory or previously burned DVDs?

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May 6, 2010 at 15:51:08
Yes, they are able to read cds and dvds.

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May 6, 2010 at 16:05:54
Then you may just have a bad batch of disks or they may not be compatible with the drive specs.

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May 6, 2010 at 16:26:03
I've used several different brands of dvds and cds to no avail. I'm resigned that I'll just have to replace the drives. Thank you very much for your assistance.

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May 9, 2010 at 12:11:15
Both drives are now burning cds and dvds. I uninstalled Roxio and downloaded free imgburn software. Thanks for your help. Appreciate it.

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May 9, 2010 at 13:27:52
So, the original drives are now burning?

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