DVD drive on my computer folder is missing.

November 7, 2010 at 13:33:22
Specs: Windows XP
i go to start and then my computer. I dont seem to find DVD-RW drive E: but all i see is the hard drive. Also i cant see local disk D: so could someone please help me.

I have a Windows XP Professional and the computer is a Dell Dimension 2400.
Please HELP. also does anyone know any antivirus that are full version free? because i need to remove some viruses for free.
Anyways please help!!!!


See More: DVD drive on my computer folder is missing.

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#1
November 7, 2010 at 14:38:07
Have you been fiddling around with cable connections inside the computer case before you found Windows wasn't seeing the DVD drive ?

If so,

The mboard's bios must detect the optical drive.
The drive's model may be listed there in the Setup screens, or your computer is old enough that you may merely see the model of the DVD drive on the black screen while booting, when you disable Quick boot or show Logo screen in the bios Setup.

If it doesn't show up in either place....

....Are you SURE you connected the data cable connectors correctly? Did you remember to plug in the power connector?

It is common to un-intentionally damage IDE data cables, especially while removing them - the 80 wire ones are more likely to be damaged. What usually happens is the cable is ripped at either edge and the wires there are either damaged or severed, often right at a connector or under it's cable clamp there, where it's hard to see - if a wire is severed but it's ends are touching, the connection is intermittent, rather than being reliable.
Another common thing is for the data cable to be separated from the connector contacts a bit after you have removed a cable - there should be no gap between the data cable and the connector - if there is press the cable against the connector to eliminate the gap.
80 wire data cables are also easily damaged at either edge if the cable is sharply creased at a fold in the cable.

Try another data cable if in doubt.

Or - have you just changed which DVD or whatever optical drive you have installed ?

.........

If the answers to the above are along the lines of you have not touched anything inside the computer case.....

Have you just install Windows from scratch ?

If so, your optical drive may NOT be detected properly after Setup has run, until you install the main chipset drivers for the mboard, more likely if it's connected to the secondary IDE channel.

XP doesn't have the drivers built in for most things that first came out after XP was first released, circa 2001, and it doesn't have some of the drivers built in for things made before that.

Whenever you load Windows from a regular Windows CD (or DVD) from scratch, after Setup is finished you must load the drivers for the mboard, particularly the main chipset drivers, in order for Windows to have the proper drivers for and information about your mboard hardware, including it's AGP or PCI-E, ACPI, USB 2.0 if it has it, and hard drive controller support. If you have a generic system and have the CD that came with the mboard, all the necessary drivers are on it. If you load drivers from the web, brand name system builders and mboard makers often DO NOT have the main chipset drivers listed in the downloads for your model - in that case you must go to the maker of the main chipset's web site, get the drivers, and load them.

.....

You seem to think you have some kind of malware that needs to be removed - most malware these days is NOT a virus - it's something else.

There are lots of free versions of anti-malware software that are very good - you do NOT need to but anti-malware software these days - the full versions are almost always the ones you have to pay for, and the added features often will NOT enhance the ability of it to remove malware to any great extent - BUT you MAY need to use something other than what you're using now - no one anti-malware program can get rid of all malware these days.

Tell us all you can about your symptoms !
.......

One group of cases that is common these days -
In some cases, FAKED symptoms can be installed when you merely visit a contaminated web site - the crap that is installed was made by the makers of what is generically called "Rogue" anti-malware software .

Frequent symptoms - that type of crap can do things such as
- make it appear not all your drives are there.
- entries or icons for things you normally see are missing
- you get frequent pop up messages about your computer being seriously contaminated by something
- you are urged to go to some web site and run an anti-malware scan (the scan is free but you have to pay for the program for it to get rid of what it finds).
- there are icons on your desktop screen that you did NOT install yourself that are links to web sites for anti-malware software
- a scan of your computer looking for malware may pop up and start scanning no matter what you do (you could try holding the power button in for 4 seconds or so, then re-booting, but doing that may not help) .
- Task Manager may NOT pop up when you press Alt - Crtl - Del
- you may get access denied or similar messages when you try to run Regedit or other programs
- the anti-virus or other anti-malware program you normally use may NOT work



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#2
November 7, 2010 at 18:03:28
Actually, maybe i think it is because of when i went to start, and then run and when i typed in services.msc and started playing around with everything and enabling and disabling stuff maybe thats why? Anyways, tried all the stuff you said.

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#3
November 7, 2010 at 18:06:02
well i think i have a virus because i always get this internet explorer script error and my computer is always slow and the internet freezes so i think i have one.

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Related Solutions

#4
November 7, 2010 at 19:38:02
"when i typed in services.msc and started playing around with everything and enabling and disabling stuff maybe thats why?"

If you have NOT been fiddling around inside the computer's case with connections, etc., and have NOT been changing settings in the bios Setup, and if your bios DOES detect the DVD drive, then that could very well be what caused your problems. Did you keep track of what you did - write it down ? I'll bet you didn't.
If you didn't , compare your Services list - what is Enabled, Started, Automatic, etc., etc., with someone else's computer that is running XP, and make your settings the same.

Services you CAN Stop from running if they're there.
Windows Search - it has bugs and doesn't work properly - it slows down everything.
It's there in XP only if you installed the Windows Search (Windows Desktop Search) add-on, and in that case it's listed in Add or Remove Programs and can un-installed there.
If you're not using a wireless network adapter with this computer, STOP the Wireless Zero Configuration
.....

If you have Windows Media Player 10 or 11 installed, it has a feature where you can Enable sharing your Media. That feature has serious bugs too, and it slows down everything in Windows when it's running. If you have enabled that feature, DISABLE it.

If you are in Canada and have the Telus Security suite or the Shaw Protect suite installed, both of those bog down a computer more than most anti-malware software, especially if you have a slower computer in the first place. Un-install them, and install something that slows down your computer a lot less, such as AVG 2011.

If you have a Norton (Symantec) anti-malware product installed, those also have a reputation of slowing down a computer more than most anti-malware software.
.....

" well i think i have a virus because i always get this internet explorer script error and my computer is always slow and the internet freezes so i think i have one."

As I've already told you, most malware these days is NOT a virus, and in any case, there are zillions of things that can cause Windows to be slower than it once was that have NOTHING to do with malware.

Quote the script error you're getting.
Script errors are usually NOT caused by malware.
What version of Internet Explorer are you using ? XP comes with version 6, but it has lots of problems these days - there are lots of web sites that are not optimized to use it anymore. You should be using IE 7 or IE 8, not 6, or another recent version of some other browser - e.g. Firefox, or Opera is the fastest browser I know of.

How much ram do you have ? XP just barely runs as it's supposed to with 256mb - a better minimum is 512mb.

How full is your partition Windows is installed on, which is usually C ? How much free space is left on it. If you don't have more than certain minimum amount of free space on it, e.g. 10% of the total, Windows slows down considerably.
.....

If you insist on looking for malware -

Run a FULL scan of your system with whatever "anti-virus" program you have installed (most "anti-virus" programs these days search for all sorts of malware, not just viruses.

I recommend the free version of AVG 2011, or the free version of Avast! but I hear it slows down your system more than AVG, and the free version of Malwarebytes. Run a FULL scan of your system.

The free version of Malwarebytes specializes in finding the crap installed by the makers of "rogue" anti-malware software, but it also finds other things. It updates itself when it is installed, but you must update it before you run it when you run a scan with it after that - run a FULL scan - have it remove everything it finds. The free version uses no resources when you aren't running it.

However, if you have more than one anti-malware program installed that has a resident module - a part that runs all the time in the background looking for suspicious activity - you should DISABLE all but one of the resident modules, run only the one at a time, otherwise there are likely to be clashes between those.

If you don't know which anti-malware programs have a resident module, tell us which ones you have installed.
(e.g. AVG has it's Resident Shield, Avast! has a similar resident module; the free version of Malwarebytes has no resident module. Spybot free and paid (I recommend you don't use it at all), AdAware free and paid have a resident module. )

Components of Microsoft's free Windows Defender conflicts with AVG 2011, and it can't be enabled or run a scan, or be un-installed, in Safe mode.

Boot into Safe mode for the shortest amount of time it takes to run a full anti-malware scan .

(Remove any bootable CD or DVD disks you have in optical drives.
Press F8 repeatedly while booting - do not hold down the key - and choose Safe mode with networking.
You will see the screen fill with lines about things that are loading, then it will stay that way for awhile, then you will see a black screen with a little white text, then the logon screen if you normally have to logon, then once you're logged on, a black Windows desktop screen , with a Window box that asks if you want to run in SAFE mode - answer YES, then run your anti-malware progam.)

Most malware is found on the partition Windows is on, which is usually C. The first time you run an anti-malware scan with a particular program, have it look on all your hard drive drive partition drive letters. If it doesn't find anything on hard drive drive letters other than the partition Windows is on, usually it's fine for you to have it scan only the partition Windows is installed on after that, unless you have installed something you have downloaded from sites that have illegally gotten stuff onto the other drive letters. .



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#5
November 8, 2010 at 12:44:49
I have IE7 and i did not keep track of what i did. Also how could you find out how much RAM you have?

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#6
November 8, 2010 at 20:06:50
Please ! Answer the rest of the questions I asked in my last post !
What anti-malware software do you have installed ?

"I have IE7 "

On second thought, it's recommended you use IE 8 these days.
IE 9 is out but it probably still has bugs - don't load that yet. The bugs in IE 8 have pretty well all been removed by now.

"....i did not keep track of what i did...."

"....compare your Services list - what is Enabled, Started, Automatic, etc., etc., with someone else's computer that is running XP, and make your settings the same."

" .... how could you find out how much RAM you have?"

I always know how much ram I have, or if I'm working on someone else's computer, I can find out in a few seconds.

You can find how much ram you have several ways.....

- Run System Information
e.g. - Start - Run - type: msinfo32 , click OK or press Enter
or
All Programs - Accessories - System Tools - System Information

It's beside the entry
Total Physical Memory
on the right hand side of the window that pops up.

- Run System Properties

E.g. RIGHT click on My Computer - Properties
or Control Panel - (Classic view) - System
It's on the first window that pops up, on the right

- it may be on the top of the first black screen you see when you're booting, but you may have no video at that point and might not see that unless you Restart Windows.

- it's in the bios Setup, usually on the first screen you see, or on the first screen you can select in the top bar on the left end.

If your mboard has onboard video - video built into the mboard - and if you're using that, and you do not have a video card in a mboard slot that you're using, some mboard bioses subtract the amount of installed ram that is shared with the video from the total amount of ram, some don't.
Whatever total ram amount the bios reports is what Windows reports.
.......

The size of, and the free space left on, the partition Windows is on, which is usually C (there will be a \Windows folder on it). .

Hold your mouse cursor over it's drive letter in My Computer or Windows Explorer
- you'll see
Free Space: xxx
Total Size: xxx
or
RIGHT click on the drive letter - Properties
- you'll see
Used space: xxx
Free Space: xxx

Capacity: xxx

.........

Another way of correcting your Services list.

Doing this is tedious but it will save you time overall.

Make a folder on your C drive in My Computer - call it Junk

(Double click on the C drive letter.
at the top, click on File - New - Folder.
The folder will be at the bottom of the page with New Folder in blue beside it.
Select the box the blue New Folder is in.
Type Junk on the box where New Folder is.
Click anywhere on a blank part of the screen to save the Junk folder name.
You should see a folder Junk.

If the name is wrong, or New Folder, RIGHT click on the folder, select Rename, and try naming it Junk again.

The next time you look at C, the Junk folder will be listed in the folder list alphabetically.)

Start - Run - type: cmd , click OK, or press Enter.

In the black window
type:
sc query state= all > C:\Junk\services_settings.txt , press Enter

(a space after sc, query, =, all, >
No space between state and =)

That makes a list of your Services and what their present settings are - in a text file services_settings.txt in C:\Junk .

Close the black window.

Start - All Programs - Accessories - Wordpad

Open the services_settings.txt file in C:\Junk.

(at the top - File - Open - Look in - select C - then the folder Junk

Change the Files of type setting to
Text Documents (*.txt)

Select services_settings.txt, then Open )

Print it.

(at the top - File - Print)

Take the printed list to somewhere where you can look at someone else's Services list in XP.

Compare your list to their Services and their settings.

For the Services of yours that are the same, note which ones have different settings and mark down the differences on your list - what the other computer's settings are.

Go to your computer and correct the Services settings that are different, going by what you noted in your list.
.......

Computer users don't normally mess with the Services settings unless they know what they're doing. You should have wrote down what you changed in which Services.



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#7
November 10, 2010 at 15:37:37
Ok thanks and i dont have any malware software and i will get IE8. And i have 256mb of Ram.

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#8
November 10, 2010 at 18:33:40
You don't have any anti-malware software installed !!

Did you have some installed in the past ?

If not, then it's more likely that you DO have malware !

Download something and install it.

E.g. the free versions of AVG 2011, and Malwarebytes.

Run a full scan with both of them

Boot into Safe mode for the shortest amount of time it takes to run a full anti-malware scan . See response 4 for how to do that.

The free version of Malwarebytes specializes in finding the crap installed by the makers of "rogue" anti-malware software, but it also finds other things. It updates itself when it is installed, but you must update it before you run it when you run a scan with it after that - run a FULL scan - have it remove everything it finds. The free version uses no resources when you aren't running it.

AVG updates itself.
........

XP just barely runs as it's supposed to with 256mb - a better minimum is 512mb.

There are often sales or mail in rebates for ram in the holiday season, coming up soon - a good time to buy it. There may be local places that have either. Local places often have web sites.

The ram for your model is not all that expensive.
You specify your Dimension 2400 model with the ram configurator or similar on ram manufacturer's web sites to find out which ram types and part numbers will work in your mboard.
E.g. As little as ~$15 list price for 256mb more, ~$25 list price for 512mb more.
http://www.crucial.com/store/listpa...

Once you know which types of ram and part numbers work in your mboard, you can often get the same thing locally.

(it helps to know what you presently have - if you quote the part number(s) on your present ram, I could advise you.

You have two ram slots - you may have two 128mb modules, or one 256mb module. You can install up to 1gb modules in each ram slot.
.........

Did you determine the size of your Windows partition (it's usually C) and the free space left on it yet ?

Have you fixed your Services settings yet ?
If so, is your DVD drive showing up ?


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#9
November 11, 2010 at 16:43:06
actually i never fixed my sevices and my DVD drive is not showing up. So is 256Mb Of ram good or Bad?

And i will use Malwarebytes so i got that taken care of.

So just lest just focus on the DVD drive and then we will talk about the RAM later on. So is 256mb of RAM good or Bad?


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#10
November 12, 2010 at 08:23:22
As I've said at least twice.....

"XP just barely runs as it's supposed to with 256mb - a better minimum is 512mb."

If you're using onboard video - video built into the mboard - the amount of ram shared with the onboard video is subtracted from the total ram amount to yield less ram Windows and the user can use. E.g. if your onboard video used 32mb, in your case, only 224mb would be able to Windows itself.

A lot less than 256mb is bad; 256mb is just barely enough for Windows to run as it's supposed to; if you had more ram that would be better and you WILL notice the difference.
....

I have no idea what settings you changed when you were messing with the Services settings. Restoring the ones you changed the settings of to default settings may cure the problem of you not seeing the DVD drive in Windows, or you may need to do something else as well.
I do not know of any way of setting all your Services to default settings, other than by you comparing them to another XP system's settings and you mannually correcting the ones that are wrong,
OR - by you installing Windows from scratch, which you probably would NOT want to do because you would lose all your personal stuff you have added to your Windows installation on the same partition as Windows is on (unless you copied the stuff you don't want to lose to elsewhere BEFORE you install Windows from scratch).
The Repair installation of Windows method, which does NOT wipe out the personal stuff you have added, that can be used to fix some other problems with Windows would probably NOT fix the Services settings being set wrong.

See the last part of response 6 if you want to try printing a list of your Services settings to compare to another XP system's settings.
......

There are some types of malware that make it appear that some of your drives are missing in Windows . That's more likely to be found by Malwarebytes than most other anti-malware programs
See the first part of response 8. Run full scans with at least two anti-malware programs.
It will take less time to run the full scans if you run them after booting into Safe mode.


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#11
November 13, 2010 at 11:38:11
i just went to services and then went to help and then it showed the default settings and i changed it and made it to be the way it is but it is still not there. and the malwarebytes thing never worked. i installed it and then tried to run it but then nothing came up. also when i defaulted the settings for services, the My Documents folder wont come up now! i go to my documents and it wont work.I will try to free some RAM anyways.

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#12
November 13, 2010 at 15:07:00
also the my computer, and other folders wont come up

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#13
November 13, 2010 at 19:34:45
It sounds like you have the crap installed by the makers of "Rogue" anti-malware software. In some cases it prevents commonly used anti-malware programs from running. See response 1.

Do you see any of:
- icons on the desktop screen for anti-malware web sites that you did NOT install yourself ?
- icons in the Taskbar lower right that were not there before, for something that you did NOT install yourself ? .
- anything strange in the Taskbar area ?
- anything else that is not normal that you haven't mentioned.

If you see any NAMES of anti-malware software in any of your symptoms, that's an important clue. In some cases there is a known procedure you can do, or even a bootable CD you can make, to get rid of the malware, if the name(s) is(are) known.

Do you have access to another desktop computer, as in, one you have or one a friend has, that has Windows 2000 or above on it?
If you do, then the crap can probably be removed by you removing your hard drive and installing it on another desktop computer so you do not boot from it, then running anti-malware software.

There are also some bootable CDs you can make that will run anti-malware software on your own computer when Windows won't work normally, however there isn't one for malware bytes, altough you may be able to run Malwarebytes after you run one of the others.
- You would need to make the CD or CDs on another computer.
- your DVD drive must show up in the bios Setup of your computer,
- and the boot order or similar list in Setup must have a CD drive or similar before any hard drive.

You may need to use a Windows CD, to use the Recovery Console to get rid of stuff that is casing your problems, or .

Do you have an XP CD, or can you borrow one from someone, Home or Pro , whatever version you have on your computer ? Preferably it should be a regular Microsoft OEM XP CD (it has "For Distribution with a new PC ony." printed on it ), or the (OEM) Dell XP re-installation CD that may have come with your computer ?


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#14
November 14, 2010 at 08:47:40
i do not have any CD but they started to come and now the my documents and other folders come when i rebooted my computer but now lets just focus on the DVD drive

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#15
November 14, 2010 at 09:02:35
Always try rebooting when things aren't right.

Can you borrow someone else's XP CD of the same version - Home or Pro, whatever version is on your computer ? Preferably it should be a regular Microsoft OEM XP CD (it has "For Distribution with a new PC ony." printed on it ).

Answer ALL of the other questions I asked in response 13 .


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#16
November 30, 2010 at 12:56:01
i found out the problem . there is a virus that is removing too many drivers. i am planning on getting a reboot cd. thanks for all your help!

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#17
November 30, 2010 at 15:18:38
Download and Run Malwarebytes.

If you can't run it, tell us what you can and cannot do, and I'll lead you from there. See the last part of response 1, the last part of response 4, the first part of response 8, response 13, etc. etc.


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#18
November 30, 2010 at 17:23:56
I understand that when you are infected, MalwareBytes will run if you change its exe file to bat (the infection prevents its exe from running).

If you want to restore XP Services defaults this will help:
http://tweakhound.com/xp/defserv.htm

How to know you are getting old 5:
A lamp post backs into you


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#19
November 30, 2010 at 19:20:14
"...MalwareBytes will run if you change its exe file to bat,,,"

Really ? If so, that's cool !


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#20
November 30, 2010 at 20:10:59
T&W

Well, somewhere I read that this could be done but I hadn't tried it. Just tried and it worked fine. Presumably it is intentional.


How to know you are getting old 5:
A lamp post backs into you


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#21
November 30, 2010 at 20:40:49
Then that's confirmed !
There have been a few times where that would have come in handy, in my own experience with friend's computers, and for people who posted about malware symptoms on this site. For my own cases, I've managed to change or delete a line in the Registry to enable *.exe files to run.

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#22
November 30, 2010 at 20:47:44
Yep, it's quick and simple.

How to know you are getting old 5:
A lamp post backs into you


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#23
December 2, 2010 at 08:46:08
Derek

See response 2:
http://www.computing.net/answers/ha...

Does that apply to both the installation download and the resulting Malwarebytes installation ?


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#24
December 2, 2010 at 09:04:12
Lost your drift in #23.

Was that the right link and response?

How to know you are getting old 5:
A lamp post backs into you


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#25
December 2, 2010 at 11:07:54
Derek

Does renaming .exe to .bat work for both the Malwarebytes installation download, and the Malwarebytes program installation ?


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#26
December 2, 2010 at 11:50:56
Didn't really know but I tried it. Once I had the MalwareBytes exe download I changed it to a bat file. On double clicking it, it started the install, asking for me to confirm the language. I didn't go any further because I already have MalwareBytes onboard but I'm sure it would have continued.

The only problem might arise if the malware on a machine stopped you even downloading the file. I guess then you would have to download it on another machine, change the file extension to bat and pop it over on a flash drive or CD.

How to know you are getting old 5:
A lamp post backs into you


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#27
December 2, 2010 at 12:52:28
Okay, thanks for that.

"the MalwareBytes exe download"

I assume you mean mbam.....exe

The crap installed that was made by the makers of "rogue" anti-malware software, in my experience, and in probable posts about it's symptoms I've answered here, may disable wireless networking, but it doesn't disable wired networking.
I've never gotten that on my own computers, but friends and relatives have, one of the friends has had it at least a half dozen times - he and his son frequently download illegally gotten software - he's a good candidate for the paid version of Malwarebytes.

E.g.
See Response 4 - probable "Rogue" anti-malware crap was installed - wireless networking disabled - try using Malwarebytes.
http://www.computing.net/answers/wi...


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#28
December 2, 2010 at 13:06:56
Yep, I mean the actual download file can be renamed to bat (currently mbam-setup-1.50.0.0.exe). You can also rename the program file exe to bat as mentioned previously - it still runs.

The bogus Anti-Malware tribe are continually making it more difficult. At one time you could use Alt+F4 but that is no good any more. Even Ctrl-Alt-Del gives a bogus IE message (although with persistence you can still clear it). Also it is coming up on quite innocent websites - got it searching for kids toys, for example.

I have a ritual, which is overkill. I break the connection, run CCleaner (just in case anything is in TIF's), Do Ctrl-Alt-Del and End Task as many times as is necessary, run CCleaner again then reboot. In the unlikely event that I still feel unsure I restore the last good registry - I use ERUNT.

How to know you are getting old 5:
A lamp post backs into you


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#29
December 2, 2010 at 13:29:03
"Yep, I mean the actual download file can be renamed to bat (currently mbam-setup-1.50.0.0.exe). You can also rename the program file exe to bat as mentioned previously - it still runs."

Good news !

I think it was XPUser4Real that said if you don't click on anything to do with the crap and shut down the computer, e.g. by holding in the power button for ~4 seconds, the crap won't install properly.

I have gotten it popping up when I was searching for something on the web when I clicked on a link to a contaminated web site in 98SE, but all I have to do is close the browser, or at worst hold in the power button for ~4 seconds - there's nothing to do with the crap still there after I have re-booted.


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#30
December 2, 2010 at 14:24:06
Yep, as I said my approach is definitely overkill - guess I'm far too fussy. Probably closing the browser or maybe hitting the power button is quite good enough.

That uninversal exe > bat in MalwareBytes is very handy, although I wonder how long it will take for the hackers to catch on.....

How to know you are getting old 5:
A lamp post backs into you


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