DVD Drive not working - Insert a Disk

December 11, 2011 at 08:04:05
Specs: Windows 7 64bit
Ahhh! This problem is driving me nuttts!!!
I have two DVD burners in my computer. I seem to be caught in an endless frustrating cycle. Here's what happpens:
So, when both drives are working perfectly, and both have a disk in them, if I eject the tray on one of the drives, and put in another disk, all of a sudden the drive doesn't seem to respond like it should. It gives the "Insert a Disk" message, even though there is a disk in the drive. It won't recognize the disk, can't open autoplay, and can't explore.
This happens to whichever drive I eject and put in another disc. The other drive will work perfectly. EXCEPT if you eject and replace the disc a number of times, then it too will stop working.
This is not caused by hardware failure, as the drives can be restored to perfect working order again by rebooting . After restarting computer they will work perfectly until I eject one of the drives and put in a new disk.
Here's what I've tried:
1. Deleting uppper and lower registry (the lower returns with a value of "AnyDVD" upon inserting a disk)
2. Uninstalling/reinstalling DVD drives.
3. Upgrading firmware on both drives.
4. Updating software of AnyDVD
5. Every Microsoft Fix-It imaginable
Does anybody have any ideas? I've never had to bring my computer into a shop, but I'm thinking about it. That's how desparate I am.
Any help you can give is greatly appreciated. Thanks.

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December 11, 2011 at 09:07:09
Boot to a live cd like barts or a linux live cd and see if the problem follows. I guess you could boot to the windows dvd and see repair tools to open command prompt to check drives. Might have to boot to a live usb.

I'd suspect it is a hardware issue on motherboard or maybe an issue with one of the drives.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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December 11, 2011 at 10:16:34
Hi Tick_Tock,

why have two dvd burners on the same pc?
are they both the same make/model?

I suspect it is a contention issue.

Are they on the same interface cable? - if so connect one on a different cable.

Can you borrow a dvd read only drive to try in place of one of them?

Please advise back on progress.

Good Luck - Keep us posted.

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December 11, 2011 at 11:26:02
Thank you both for replies.

not completely sure how to do the boot to live cd, but i guess i will look into it. Since it occurs to either drive and started happening at the same time, it doesn't appear to be a hardware issue.

When I back up a disk, I just have the source disk in one drive, and the blank to be burned in the other drive. Saves the little step of opening the drive and replacing with a blank. One is LG DVD burner, other Lite-On Blu-Ray burner. These have worked fine together for nearly 10 months. However, instinctively, I agree with you that it almost "feels" like some kind of "contention" issue, but I wouldn't know how to diagnose or fix.

Again though, weirdly enough, if I reboot they work fine until I replace the disk, then if I reboot it will be OK most times.

Thx for help guys, I appreciate it.

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