DVD drive not recognised after win7 upgrade

December 17, 2011 at 12:38:04
Specs: Windows 7
I know that this problem has been discussed before, but I am at my wits’ end and would appreciate some help.

I upgraded my Dell XPS 420 to Win7 64bit some weeks ago and everything was fine - Then out of the blue, my DVD drive stopped being recognised. I had used it under Win7 numerous times, but it just stopped responding without any prior problems.

I have tried numerous suggestions obtained by Googling but to no avail. Likewise, as a process of elimination I have unnecessarily replaced the DVD drive and cable.

Note: I don’t have either upper or lower filters in: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318} and my device managers says that everything is working fine.

Please help!

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December 17, 2011 at 12:47:19
u replaced the drive and cable? thats what i understood....
did u try the drive in another computer? does the drive tray open and close? is it detected in the bios? are the cables properly connected?

computers are a second home

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December 17, 2011 at 17:03:20
Hi, and thanks for responding.

- Both the DVD drive and cable have been replaced.
- Drive tray opens and closes.
- Cable has been replaced and triple-checked.
- Detected in bios too.
- Bios reset to factory default settings.

Any further suggestions will be much appreciated.

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December 17, 2011 at 21:00:44
Delete the icon for the drive in Device Manager.
Download the latest Windows 7 64bit driver for the device and install it.
Restart the machine or 'detect new hardware' and the drive should be up and running.

If you still had Vista driver on the machine, it may have been working with Windows 7 (they sometimes do), but after a Windows update, it may no longer work unless it is a Windows 7 driver and specifically a 64bit version.

You have to be a little bit crazy to keep you from going insane.

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Related Solutions

December 18, 2011 at 14:20:24
I’ve done precisely as you suggested and, an updated driver was successfully installed after rebooting. However, the DVD drive was only momentarily recognised and disappeared within a few seconds.

When I click the drive icon in my computer the following message appears: “please insert disc into drive E” and then I can’t go any further

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December 18, 2011 at 20:24:54
If it is saying "Please insert disk into drive E" then it is recognizing the drive. What disk are you trying to use? Is it a program on CD or DVD, or is it a disk with files on it? Have you tried it on another computer to see if the disk was good/readable? OR does the drive icon disappear or go transparent? Please explain in more detail.

You have to be a little bit crazy to keep you from going insane.

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December 19, 2011 at 10:21:19
Hi Fingers,

Apologies for not explaining properly.

I have tried numerous discs including data, music, pictures and DVD but none of them can be read. After following your previous instructions, I rebooted the system and the drive icon appeared momentarily in the left pain under "My Computer" - it was literally just a few seconds and then the icon disappeared.

In the centre pane under "Devices with removable storage" A drive is visible that reads: "DVD RW Drive (E :)" if I click on the icon the DVD drawer opens but the drive will not read any discs – I keep getting the message "Please insert disk into drive E"

Hope this helps

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December 19, 2011 at 21:25:38
I just checked, my DVD drive is also listed under 'Devices with Removable Storage' and it works fine, so that is not really the problem. This does sound like a software issue (I am assuming you have the correct driver), but I am not sure what else it could be, so try a few things:
Check Device Manager to make sure you do not have a warning about the device.
Run Malwarebytes to make sure there is not an infection causing your problems.
Make sure all connectors are secure to the drive, in fact, try a different power connector and signal wire (let us know if SATA or IDE drive).
If IDE drive, it is best for the DVD drive to be Master on the second IDE cable if your hard drive is also IDE (and master on the first cable).
...Wait for other suggestions.
Post back anything significant or not that you notice.

You have to be a little bit crazy to keep you from going insane.

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January 2, 2012 at 15:17:00
Hi Fingers,

Sorry for the slow response only I’ve been on holiday/vacation and busy over Christmas.
Anyway, I’ve tried all your suggestions to no avail and I have come to the end of my tether.

In an act of desperation I purchased an external USB writer, which, although isn’t ideal, I do now have access to a burner that works.
Nonetheless, at a later date, I will readdress the internal burner issue when I have more free time.

Maybe you will be kind enough to help me again?

Thanks again for all of you help


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