Solved During an automatic bios update it overheated and shut down.

March 3, 2012 at 07:34:08
Specs: Windows 7, 500
When i powerered up i got a black screen and the power,wireless and caps lock buttons flash for about five seconds on high fan and then shuts down. the computer is two months old.

See More: During an automatic bios update it overheated and shut down.

Report •

✔ Best Answer
March 3, 2012 at 08:24:48
Have you, or is it possible someone else who had access to this computer...
- dropped it, or dropped anything on it, or otherwise exposed it to a physical jolt ?
- spilled liquid on it, or sprayed it with liquid, or exposed it to liquid such as rain ?

Since the computer last worked properly all the time, has there been a power failure event that happened while the AC adapter was plugged in ?

Those things are the most frequent reasons something inside the laptop has been damaged.
......

"....the screen for the update came up,i did not look for it and i clicked on it..."

Bios updates are NEVER offered that way.
To install a bios update, you have to deliberately go to the HP web site, look up the available software downloads for your model, choose a bios update, download it, and install it.

What you probably saw was Windows' Automatic Update suggesting you should install a Windows update.

"Right before this happened i had just finished reading an email."

Was the email from someone you know, and/or was there anything suspicious about it, e.g. an oddball file name was attached to it, or the text was not something you would expect someone you know would be likely to say ?
If it wasn't from someone you know, and/or if there was anything suspicious about it, you MAY have infected Windows with malware when you clicked on it or tried to read it's attachment.
.......

If your AC adapter was not plugged in while booting, or if it was but there was something wrong with it's connection to the laptop or the AC adapter was not plugged into AC, your symptoms could be caused by the battery not having enough of a charge to run the computer.
Laptop no video (or video problems), and battery, AC adapter, power jack T shooting.

See response 1:
http://www.computing.net/answers/ha...
.....



#1
March 3, 2012 at 07:42:03
Were you on AC power when performing the BIOS update? Did you confirm you needed to perform that BIOS update?

Report •

#2
March 3, 2012 at 07:47:04
yes i was on ac power and no i didn't comfirm it was needed as i thought it was a regular update that hp suggested as the computer was so new.
thank you!

Report •

#3
March 3, 2012 at 07:52:56
There is no such thing as a computer doing an automatic bios update !
That's something that has to be deliberately done by the computer user, and in most cases doing that is completely un-necessary !

Updating the bios version is the riskiest thing you can do with a computer ! If anything goes wrong while flashing, or if you used the WRONG bios update, you can easily end up with a mboard that will NEVER boot normally after the flash has finished !

You need to provide a lot more info

E.g.

Did you assemble this computer yourself ?

What went on or what did you do just before this first happened ?

The make and model of the brand name computer, or if it's a generic desktop system, the make and model of the mboard.

If it's a desktop computer
- if you have a video card installed in a mboard slot tell us which one it is
- tell us the power supply's wattage capacity rating

- the 3 or 4 wire cpu fan must be connected to the 3 or 4 pin cpu fan header on the mboard, otherwise, most mboard bioses will shut off the mboard automatically within a very short time to prevent the cpu from buring out when no rpm is detected from the cpu fan header.


Report •

Related Solutions

#4
March 3, 2012 at 08:02:48
take iit back maybe they will replace it or fix it

Davidw


Report •

#5
March 3, 2012 at 08:03:00
To be clear the screen for the update came up,i did not look for it and i clicked on it.It is an hp2000-410us laptop.Right before this happened i had just finished reading an email.My computer knowlege is very limited.Thank you.

Report •

#6
March 3, 2012 at 08:24:48
✔ Best Answer
Have you, or is it possible someone else who had access to this computer...
- dropped it, or dropped anything on it, or otherwise exposed it to a physical jolt ?
- spilled liquid on it, or sprayed it with liquid, or exposed it to liquid such as rain ?

Since the computer last worked properly all the time, has there been a power failure event that happened while the AC adapter was plugged in ?

Those things are the most frequent reasons something inside the laptop has been damaged.
......

"....the screen for the update came up,i did not look for it and i clicked on it..."

Bios updates are NEVER offered that way.
To install a bios update, you have to deliberately go to the HP web site, look up the available software downloads for your model, choose a bios update, download it, and install it.

What you probably saw was Windows' Automatic Update suggesting you should install a Windows update.

"Right before this happened i had just finished reading an email."

Was the email from someone you know, and/or was there anything suspicious about it, e.g. an oddball file name was attached to it, or the text was not something you would expect someone you know would be likely to say ?
If it wasn't from someone you know, and/or if there was anything suspicious about it, you MAY have infected Windows with malware when you clicked on it or tried to read it's attachment.
.......

If your AC adapter was not plugged in while booting, or if it was but there was something wrong with it's connection to the laptop or the AC adapter was not plugged into AC, your symptoms could be caused by the battery not having enough of a charge to run the computer.
Laptop no video (or video problems), and battery, AC adapter, power jack T shooting.

See response 1:
http://www.computing.net/answers/ha...
.....


Report •

#7
March 3, 2012 at 08:36:08
The email was safe but a power failure could be the culprit as we've had some very unsettling weather lately.Thanks for your knowlegeble input and in your opinion what would be your diagnosis?

Report •

#8
March 3, 2012 at 08:48:21
Thanks to all who responded and have a great day!!!

Report •

#9
March 3, 2012 at 08:57:44
See the info at the end of response 6. If there doesn't seem to be anything wrong with the AC adapter / the "charging" led's indication, etc., then your laptop is probably damaged. If it was damaged by a power failure event while the AC adapter was plugged in, that's NOT covered by HP's warranty, unless you have bought additional warranty coverage that covers accidental damage.
You could take it to a local place that is authorized to work on HP laptops to have them analyze what is wrong.
If there is personal data on the hard drive that you don't want to lose and can't replace, there is probably nothing wrong wit the hard drive. The hard drive can be removed and be connected to another computer so that your personal data can be copied to elsewhere

Report •

#10
March 3, 2012 at 09:49:13
"To be clear the screen for the update came up"

What do you mean "came up"? A BIOS update is rarely something that's recommended unless it's needed to fix a serious glitch. To get a BIOS update, you need to go to the HP website, download it, double click on it, then follow the instructions. There is only one update available for your laptop, here it is:

http://h10025.www1.hp.com/ewfrf/wc/...

Are you 100% sure what you clicked on was a legitimate HP link?


Report •

#11
March 3, 2012 at 11:23:56
That i don't know but as i get more and more information from you gentlemen i'm starting to wonder as i said an all white screen came up said bios update do not power off etc.,i clicked on it and it did not complete for the fan was running high speed and a error came that windows shut it down due to overheating and that was it.OH boy,what a mess and relatively brand new.

Report •

#12
March 3, 2012 at 11:45:03
Call HP tech support.

Report •

#13
March 3, 2012 at 11:52:35
You're not "getting" it.
You ARE NOT offered bios updates to install by anything installed in Windows.

When Windows updates have been downloaded by Automatic Update , they are not installed until you select Turn Off the next time you Shut Down Windows - while those are being installed, you see messages allong the lines of that you should not interfere with them installing by shutting off the computer or by removing the power to it - the computer will shut off automatically after all the updates have been installed.
If you shut off the computer while that is going on, e.g. in your case by holding down the power button until the computer shuts off, that can cause serious problems with Windows.
In some cases, when you start up the computer the next time, some of the updates may finish installing before the Windows desktop screen loads.


Report •

#14
March 3, 2012 at 12:10:12
Yes i'm getting it but at the time knew nothing about it.Now i realize to do this you must seach it out and deliberatly do it which wasn't the case. I don't know how this update came up but i went for it........certainly a learning experience and thanks very much again for all the great information you're willing to share with a computer illerate.

Report •

#15
March 3, 2012 at 12:11:20
Yes i will and thank you also.

Report •

Ask Question