DSL Disconnects phone

February 28, 2009 at 14:46:25
Specs: Windows XP
I answered the phone attached to DSL modem. It was a relative calling, so asked my wife to pick up another phone. There is a splitter in the interface box. After about a minute, line she was on went dead, as did the other phones in house, except the DSL line.
After a very long call, we hung up the phone on the DSL line; promptly, all the other phones work again! What gives?
Thanks.
Brad

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#1
February 28, 2009 at 15:09:17
Seems like you are missing a DSL filter somewhere.

You need a DSL filter on every phone, not just the one that the the modem is connected to. The DSL filter filters out the DSL signal from the audio signal. Every phone in the house must go through a DSL filter if there is a DSL signal present.

Stuart


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#2
March 1, 2009 at 13:33:18
Thanks for the reply, however with a splitter in the interface box, filters are not used; the splitter filters the lines attached to the "phone side", and allows the DSL signal to go through on it's line.
There has been no problem until now in the year + I have had the DSL. What I don't know, is if the splitter malfunctioned, or if this is an "undocumented feature". It is rare that I would answer the phone attached to the DSL modem, and then stay on the line.

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#3
March 1, 2009 at 14:08:10
It is certainly possible that the spliiter has malfunctioned and isn't doing it job properly. I would try replacing it and see of it improves the situation.

There is no reason why the DSL should disconnect when you answer the phone. It is a feature of DSL that you can use the DSL and make a phone call at the same time.

Stuart


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Related Solutions

#4
March 1, 2009 at 15:52:24
Thanks, splitter belongs to the ISP, so I will get them to fix it.

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#5
March 2, 2009 at 13:32:24
Final resolution; ISP says the splitter has no switch in it, might be the modem (Actiontek). But could not duplicate the problem while tech support was on the line. SO, if it happens again, they will replace the hardware.

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#6
March 2, 2009 at 14:48:00
I'm little confused. You say you hang up the phone on the DSL line. How many lines do you have?

From my understanding you have a phone line that enters your house from the street, this line is then connected to a splitter, one side of the splinter goes to the DSL modem, the other side of the splitter goes to a DSL filter and then to all the phones in the house. Is that correct?

If it is, then I don't know what your problem would be, except for a "hiccup" in your telephone service (something outside your control).

-Ryan Adams
Free Computer Tips and more:http://RyanTAdams.com

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#7
March 2, 2009 at 15:36:24
You are correct on the splitter. This whole thing is weird!
1. Phone rings, long distance, I answer with the handset which is plugged into the modem.
2. It is wife's sister in law, I holler for her to pick up.
3. I stay on line, talking with them.
4. Wife hollers, "did she hang up" I holler "no, come down here".
5. She talks on the modem phone for an hour; I check all the other phones, all dead.
6. She hangs up; all phones now work just fine.
Called tech support today, can't dupe. They say impossible, unless the modem did something (splitter has no switches). If it does it again, will replace it!!!!

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