Dropped Laptop Won't Go to Login Screen

Hewlett-packard Pavilion hdx 16-1370us n...
January 3, 2011 at 18:23:06
Specs: Windows 7 upgraded from Vista
I have an HP-HDX 16 Laptop that was dropped. Now each time that I turn it on it will ask me to Run Start up Repair or Run Windows Normally. The Start up Repair will not work saying that it cannot automatically repair the problem. I've tried using last known good working option and safe mode, and every option after pressing F8 or ESC and everything will take me back to the start up repair, which does not work.

Every System Recovery Option does not work either:

System Restore says there are no restore points(which there were many of them before it stopped working and iv'e used this option before and has worked before)

System Image Recovery "cannot find a system image on this computer"

Windows Memory Diagnostic shows no problems with the memory.

I don't really know what can be the problem. It turns on everything seems fine. There are no weird sounds coming from it. It just doesn't want to start up windows and take me to the log in screen. It's so frustrating, someone please advise.


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January 3, 2011 at 20:01:56
Since the problem occured after the computer was dropped it seems logical to assume that you have a hardware problem - most likely a damaged hard drive. Hard drives have little tolerance for being dropped. None of the repair options you mentioned will do anything about a damaged hard drive.

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February 2, 2011 at 05:30:03
A little late,but have not seen this answer. I repaired an IBM laptop that had been dropped, the hard drive when I pulled it out for inspection, had a pin that was bent. I attempted to straighten it, and it came out. I then straightened the pin, superglued it back in (only dip the end of the pin in the glue), let it sit for one day, reinserted the hard drive (it was an ide drive), and it started working again. This has been over one year ago, and the drive is still working like a champ. Hope this helps you. It it is a SATA drive, unplug it, plug it back in - might be it just got loostened when it was dropped.

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