Do I have a faulty Hard Drive

March 9, 2011 at 20:53:19
Specs: Windows 7 64bit, 2.7 Dual Core / 6 gb
When I tried to go to F8 and try boot into "Windows 7 System Recovery", I hit "Repair Your Computer" the screen goes to start the "windows is loading files" for about 5-10 seconds then the monitor goes blank even when the power button is still lit up. I have also tried to get to (if it is there) "Dell's recovery partition" by tapping F8, no use.

I've tried booting normal, safe mode, last known good configuration, "windows error recovery" screen. I can't remember what I did , but one of the attempts brought the "Windows Starting" screen but the screen was a visual mess -multi colors- but just sat there not progressing.

I was hoping its just the Hard Drive, and I could possibly replace that and reinstall Windows 7 - from the CoA sticker on the computer or get / buy recovery disks

Info about the computer

* Dell Inspiron 545
* MFG Date- 20091103 - not sure of original purchase date
* 6 gb ram
* 2.7 mhz intel dual core
* 640 HD
* 23" Monitor .....Dell ST2310f

Steve


See More: Do I have a faulty Hard Drive

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#1
March 9, 2011 at 21:08:59
Well, you can open it up and see what make the hard disk is. Go to that manufacturers website and download their drive fitness test. That will test your hard disk. It seems like a fairly new system and I suspect the Windows start up files are corrupted to the point the startup repair utility cannot fix it. In that case reinstalling Win 7 should solve your issues. New hard drives do die sometimes but it is more likely corrupt files. The hard drive can be removed and slaved into a working system, which would allow you to get your data off it before you redo windows.

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#2
March 9, 2011 at 21:17:48
Have you,or is it possible anyone else has....
- dropped this computer, or dropped anything on it, or subjected it to a physical jolt otherwise ?
- spilled liquid on it, or exposed it to liquid such as rain, or sprayed it with liquid ?

Has there been a power failure event while the computer was plugged into the AC adapter ?
A nearby lightning strike ?


"one of the attempts brought the "Windows Starting" screen but the screen was a visual mess -multi colors-"

That's NOT normal.

Is the video fine while booting BEFORE Windows attempts to load ?

See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...

For a laptop, or netbook, you must remove both its main battery and AC adapter before you do that.

For a brand name computer, see the Owner's or User's manual if you need to - how to remove or replace the ram is usually in that - it may already be in your installed programs. If you can't get into Windows, it may be on a disk that came with the computer, or you can go online and look at it or download it - it's in the downloads for your specific model.
........

If that doesn't help....

Check your hard drive with the manufacturer's diagnostics.
See the latter part of response 1 in this:
http://www.computing.net/windows95/...

If you don't have a floppy drive, you can get a CD image diagnostic utility from most hard drive manufacturer's web sites, but obviously you would need to make a burned CD, preferably a CD-R for best compatibility, on another computer if you need to.

E.g.

Seagate's Seatools will test any brand of hard drive.
Do the long test.
http://www.seagate.com/ww/v/index.j...

The bootable Dos versions of SeaTools can be used even if Windows is not working properly.

If the hard drive itself tests okay, any data problems found can be fixed, one way or another.



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#3
March 9, 2011 at 21:39:04
Thanks for the suggestion. There was more info about this that I didn't include with my initial post.

I work at a retail business that handles customers returns. Usually we just restore returned computer to factory condition then resell at a reduced cost.

They had a Dell Computer in the Claims / Returns area that my area / department needed to check to see if we can restore it.

I am interested in purchasing this AS IS from our store, if its is worth it. They want $150 dollars for it. The Monitor (tested on another computer), mouse,keyboard seem to working fine. Tower's internal fans are working , motherboard light is on, I can access Bios, setup config screen.

I'm off Thursday to check for HD Mfg, but I'll check Friday.

Thanks
Steve


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Related Solutions

#4
March 9, 2011 at 21:53:00
Thanks for reading my dilemma .

In my response to HopperRox, I did include more info......8-)

To answer some of your queries.

I'm not the original owner, so I not sure of any abuse....Tower looked relatively in good shape.

I have to laugh at my comment about "visual mess", only way to describe it. Monitor looked fine when I hooked it up to another computer, so I'm not concerned about the monitor itself. Now all screens I was able to access (setup - msdos-like screens) all looked fine also. It was just the "Starting Windows" screen looked messed up, I think I tried Normal Boot up, just to see what the computer did. Froze and didn't proceed.

I did check in at the Dell's forum also they suggested.
Hard Disk Drive Test
90/90 short test -
* Restart the PC, at the Dell splash screen press the Ctrl - Alt - D keys to initiate the hard disk drive diagnostic
* The test may take up to three minutes to run the diagnostics (the time is dependent upon size and speed of drive)

F12 DST (Drive Self-Test) -
* Restart the PC
* Press F12 at the very first screen
* Choose Dell Diagnostics- Extended test- Hard drive

Thanks for the valuable information !!!

Steve


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#5
March 10, 2011 at 07:02:14
Unplug the case/power supply, or switch off the AC power to it otherwise.
Power off your monitor.
Open up the case by removing the left side panel as seen when you're looking at the front of the case.
Check all the connections of the wiring to make sure they are all the way onto their pins and into their sockets, especially the main connector from the power supply. The wires close to the mboard going into the main power connector/socket should be more or less perpendicular to the mboard surface rather than at an angle. Make sure all cards in slots are all the way down in their slots.

Some Dell cases have a latch you must push one way rather than screws you must remove at the back of the case.

.....

While you're in there, if the cpu fan/heatsink has mung (dust, lint, etc.) on it, clean it off, but DO NOT use a vacuum cleaner to do that (they produce a tremendous amount of static electricity when running, and anything connected to them can discharge that to your components) - use canned air, or an air nozzle if you have access to an air compressor, or an artist's brush that can be used in small spaces, etc. It may be difficult to clean the top of the heatsink under the cpu fan - the most likely place to have mung on it - and the bottom side of the cpu fan blades unless you remove the fan. If you have a case fan, clean that too if it needs it.

Also check for mung on the video card fan and heatsink if it has that, and the power supply's openings / fan.

With the cover still off, restore the AC power, start the computer and make sure the cpu fan spins - if it doesn't spin, if you're sure the power supply is working okay, don't use the computer until you have replaced it.
If it spins too slowly, and/or if it makes rattling or screeching noises, most likely to be noticed when the computer has cooled to room temp, has not been used for a while, and then is started up, the cpu fan's bearings are failing - the cpu is likely to overheat as a result of that if it can no longer spin it's full speed - replace it as soon as you can.
.................


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#6
March 10, 2011 at 15:11:02
Thanks for the additional tips. I gonna try them on Friday !

When I did have access to the computer, I looked inside, didn't look to bad mung-wise. I didn't check wires and connections, so that a good start. I didn't notice any mung on the video card. Heatsink's looked good, I'll take a closer look Friday.

Our Claims person would like to do something with this computer by Monday, so I hope these test will lead to a resolution.

Thanks again, I'll report any findings Friday

Steve


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#7
March 11, 2011 at 13:51:28
Tubesandwires:

Opened the case and checked all the wires and connections, didn't notice any thing unusual. the sata connection from HD was loose but not disconnected.

cpu fan/heatsink was clear

no video card.....on the mobo, fins were clear

cpu fans spins fine with no rattling or noises.

after that I tried rebooting, brought up the launch repair option screen, clicked repair showed windows starting for about 10-15 seconds. Brought up a new screen I hadn't encountered before.

Blue screen error

unmountable_boot_volume

had to force shut down, then tried what testing info I got from Dell forums.

1.ctl-alt-del kept rebooting then went to windows error recovery option screen (see above)

2.F12 - got me into diagnostic screen (pre-boot assesment)let it run for at least an hour, when I came back had error message on screen.....

Memory March SR Test:
error code - 0123
MSG: error code 2000-1023
memory integity test failed

didn't let in continue or finish.

tried to use "Boot to Utility Partition"
proceeded to try Symptom Tree a lot of chosen tests passed...confidence test....device quick test....etc. Some of the longer tests didn't attempt due to time available. Didn't see any memory tests, tried some of the sata hd tests.

I was hoping it could be a matter of switching to a new HD and have a OK system at a good price ($150).

Do any of this point to being worth the effort ??

Thanks for all your help !!
Steve


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#8
March 11, 2011 at 19:45:55
Did you clean the contacts on and re-seat the ram modules ?

Check your PS.
Check the three most important voltages the PS puts out.
See response 4 in this:
http://www.computing.net/hardware/w...

Some ram manufacturer's modules do not strictly adhere to the JEDEC standards that most mboards bioses use to determine ram settings.
In that case, the ram settings in the bios Setup that the bios has automatically chosen may not be correct.
Check the ram settings in your bios - the ram voltage, and the ram timing numbers - those should be the same as for the specs for the modules themselves. Often the ram voltage and timing numbers are printed on the label on the modules.

If the voltage setting or timings settings in the bios are different from the specs for the ram, change them in the bios. The timing numbers must be as close as you can get to the same, or slower timings (higher numbers = slower) - you won't notice the difference the slower settings make.

If you have a mix of different modules
- don't mix ram that different voltages are specified for - the bios will force the ram to use the lowest voltage, if "by spd" or similar is used (default settings) - ram that a higher voltage is specified for is more likely to not work properly in that situation.
- the bios settings must be those for the slowest timing settings of all the modules, or slower (higher numbers = slower).

You MAY be able to custom set the ram voltage to the higher ram voltage in the bios if you do NOT have the bios set to detect the ram "by SPD" or similar, however, you must NOT exceed the max voltage range for the modules that require a lower voltage, and that can be hard to determine, unless you can find detailed specs - e.g. if the ram is Kingston ram that doesn't have a brand name system specific part number, that info is easily found.
.........

Test the ram.

Use memtest86 v.3.4 or lower


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#9
March 12, 2011 at 15:59:42
I checked the memory that was installed. Customer must have added 2gb cause they were Kingston. In the 4 slots #1 Hynex 2gb #2 Kingston 1gb #3 Hynex 2gb #4 Kingston 1gb.

As a test I pulled out all memory but #1 slot Hynex 2gb. Ran the F12 / Diagnostic test again. Completed Pre-Boot Assesment without the "memory integrity failed" error message at the Memory March SR Test. In looking at the sticks the one (Kingston 2gb) had some discoloring on some of the contacts, the other 2 looked fine. I didn't test the other 3 by themselves (time element).

After the Pre-Boot test I ran the "Express Test" (10-20 minutes), up came with this error,
Error Code 0F00:133C
Msg: DISK- No suitable disk media is present.

Found this information about this error message yuck !!
This error message is encountered when you probably have a bad video card and/or flaky RAM. Video Card is on the motherboard.......

Steve


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#10
March 12, 2011 at 17:50:08
The term CARD is frequently mis-used. If a hardware device adapter is built into the mboard, it is NOT removable, and IT'S NOT A CARD !

It's likely Dell has got that right and they mean an actual video CARD in a mboard slot, which IS removable.

If you put more time into investigating the ram I suspect that's where your problem lies.
Check the specs of the two brands of modules, and make sure the bios has the settings for them set right.
Then use memtest86.


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#11
March 12, 2011 at 21:28:39
Thanks for hanging in there !!!

I hope I wasn't part of the misdirection in conjunction with "video card" lol

This part of your statement is what I'm seeing "If a hardware device adapter is built into the mboard, it is NOT removable, and IT'S NOT A CARD ! "

Thanks for the tips on cleaning the contacts on the ram and slots. I don't have the computer in front of me its at work......

When you say "If you put more time into investigating the ram I suspect that's where your problem lies." Do you mean from the last error message I provided ??...

Error Code 0F00:133C
Msg: DISK- No suitable disk media is present.

Could you direct me where the information within the BIOS, I could find the proper settings.....I did look but I didn't see anything about voltage to check...I do believe it was/is a Phoenix Bios, not sure thou. I didn't notice any voltage on ram.

I hoping I can get in to test ram with mentest86 v3.4 or lower.

Could this the root issue be causing the blue screen unmountable_boot_volume also ???

Thanks again for your help and guidance

Steve


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#12
March 13, 2011 at 10:35:42
Search for: Error code 0F00:133c

E.g.

http://answers.microsoft.com/en-us/...

Excerpt:

Inspiron 15 XP laptop

The 0F00:133c error message is a result of running the 32-bit on-board diagnostics. The error isn't really an error, per se; that is to say, that it does NOT mean your hardware components are failing or in a failed state. The code references the optical drive (CD, DVD, BLU-R drive). It's reporting that there is either blank CD media or none at all presently in your DVD drive.
.......

"Could you direct me where the information within the BIOS, I could find the proper settings.....I did look but I didn't see anything about voltage to check...I do believe it was/is a Phoenix Bios, not sure thou. I didn't notice any voltage on ram."

Usually I / we can't find specific specific info about what is seen in a brand name system bios version.
For a generic desktop system, there is usually detailed info about what is seen in the bios Setup in the retail mboard model manual - it's got the mboard manufacturer's bios version - brand name system bios versions are usually very different even for the same mboard model and usually have minimal info and things you can set in them - it's as if they assume brand name system users are dummies and would cause the brand more support problems if there were more there.

What you could do is quote the part number of the ram modules, e.g.Kingston modules often have KVR..............., and/or if there is info on the label that states the timing settings - 4 or 3 numbers x-x-x-x - and the ram voltage, x.xv, that would be helpful.

"Could this the root issue be causing the blue screen unmountable_boot_volume also ???"

If you are having a ram problem, possibly, but that error has various causes.

As you have said, if all that is wrong is the hard drive is failing, hard drives are relatively cheap to replace.

If the ram passes the memtest86 set of tests when ALL of the modules are installed, there is probably nothing wrong with it.
If the ram does NOT pass the test when ALL the modules are installed, if each brand of two modules is two identical modules, if each pair tests fine when installed by itself, then there's probably nothing wrong with it, your problem is the pairs do not work properly when they are all installed.

However, we have seen that sometimes the bios sets ram timing or ram voltage settings for the ram wrong by default, and in that case you have problems only in the operating system.
If there is nothing in the brand name system bios version that shows the ram timing numbers or ram voltage being used...
- if each brand of two modules is two identical modules, you could try installing just those two modules and see what happens in Windows.
- there are some freeware third party programs that you can install in Windows that show you the specs for the ram found in the tiny SPD chip on each module, and the settings that the bios is presently using for the ram.
E.g. CPU-Z ? SpeedFan ?


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#13
March 13, 2011 at 15:23:20
When researching that error code I did see that response, which gave me some encouragement. The customer had left a blank CDR in the drive which I took out. Before I ran the Pre-Boot Assesment..... The Dell Forums also said that an empty drive could cause this error also.

I did write down some of the numbers on Satruday from the Hynix & Kingston ram, no mention of KVR-....Kingston....tcm633-elf....1gb 1rx8 PC2 6400u...666-12-D1.....9995315-0.42...A00LF

Hynix......2gb 2Rx8...PC2...6400U-666-12...HYMP125U64CP8-56...AB-C.....0930

I did not look on the chip themselves yet.....

Thanks Again !!!
Steve


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#14
March 13, 2011 at 23:04:50
"I did write down some of the numbers on Satruday from the Hynix & Kingston ram, no mention of KVR-....Kingston....tcm633-elf....1gb 1rx8 PC2 6400u...666-12-D1.....9995315-0.42...A00LF

Hynix......2gb 2Rx8...PC2...6400U-666-12...HYMP125U64CP8-56...AB-C.....0930"

Where did you get that gibberish from ?

Apparently, from that, it looks like both module types have the ram timing numbers 6-6-6-12 and are PC2-6400 modules - DDR2 800mhz.

If the Kingston 1gb modules are the ones that were in the Inspiron 545 originally, they probably have the Dell specific Kingston part number
KTD-DM8400C6/1G.

There are no specs on the Kingston web site for that part number, but when I search with the part number on the web it's listed as generic ram, so it's ram voltage is probably the JEDEC standard 1.8v for DDR2 ram.

Hynix Semiconductor
http://www.hynix.com/gl/index.jsp

DDR2 ram 2gb
http://www.hynix.com/products/compu...

H5PS2G43AFR 1.8v
or
H5PS2G83AFR 1.8v

DDR2 DDR2-800 6-6-6

If Hynix makes Dell specific Hynix part number module for Dell they don't list it.
.......

"I did not look on the chip themselves yet..."

All ram modules have at least 4 chips and reading the printing on those won't help at all.

Do you mean you haven't looked at the ram modules ?


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#15
March 14, 2011 at 21:23:29
Where did you get that gibberish from ?

Ha Ha......I got it right from the module, I probably didn't write it as it shows on the module..

It does say Kingston....has Genuine Kingston on the label. I couldn't find anything myself when I looked for information on the numbers/letters from the module.

on the top line to the right of Kingston Technology
1GB 1Rx8 PC2-6400U
666-12-D1


on the left half under the above
TCM633-ELF
4496844-0939

on the right half under the above
9995315-042.A00LF
ASSY IN CHINA (2)

I know its a moot point in the scheme of things. I just wanted to double check what I had written done, since the computer was at work.

I put memtest 3.4 and Western Digital Datalife Lifeguard tools (HD Maker) onto bootable cd's I'm gonna run these tests Tuesday.

Thanks
Steve


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#16
March 14, 2011 at 21:44:31
That sounds like counterfeit generic ram labelled so it appears to be Kingston ram.
I've never seen or heard of genuine Kingston ram that didn't have a part number starting with K, if not KVR (Kingston Value Ram).

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#17
March 14, 2011 at 22:00:30
Yeah I thought that was strange too.....I've always bought Crucial when adding ram to any of my computers. Have bought PNY also, don't remember buying any Kingston. Since this was somebody else's computer, not sure of the history of what was done or added. I'm hoping to figure this one out, and add it to my collection 8-)

I did do some other testing i.e.startup repair with a HP Win 7 upgrade disk, that I report the results Tuesday on.

Steve


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#18
March 16, 2011 at 18:54:10
Day One......used my HP Win 7 Upgrade disc to run some tests.

"Clicked Repair your computer" Tried system restore....got "system restore error" then I tried "Startup Repair" got "Startup Repair cannot repair this computer automatically"

The I ran command prompt....CHDSK /F..../R just got "Failed to transfer logged messages to event log with status....error 50" It did seem to not find any errors....yet. I think I ran CHKDSK 2-3 times, using different switches.
------------------------------------------------------------
Day Two......decided to run memtest
Results after 1 Pass were "Pass Complete No Errors" I read that it is suggested that you run at least 7 passes. I can if needed

Than I ran WD Datalife Guard Tools. Quick Tools (3m 4s) just showed "Error Status Code: 0000" which I believe is good.

Then ran the extended Test (1hr 55m 51s) , It also came up OK.

Next put in my HP Win 7 Upgrade Disk in again (already tried once before) . >>>repair your computer>>>startup repair>>>startup repair could not detect a problem, Yeah !!!!

Computer booted into the previous owner, when I logged onto a admin account it showed that this computer was restored to 9-29-2010. I had tried to restore while I was running tests the day before had gotten "system restore error - unspecified error (ox800700b7).

Not sure what was done to get me this far . I have a feeling that the boot up was corrupted ????

My next problem was to try to get to "Factory Installed" State computer came with Dell DataSafe Local Backup. When I try to access the restore to factory state, It states that it will go back to 1-8-2010 (Factory Image click restart, the computer justs reboots to desktop, does seem to find that recovery.

When I go into Disk Management to look at the HD .....it shows Disk 0 has a healthy 39mb oem partition.....A Recovery 14.65gb NTFS healthy.....OS (C:) 581.48 NTFS healthy. So it seems something is in that recovery part of the HD ??

I did try F8 boot process and chose repair my computer....its goes back to my previous error message "unmountable_boot_volume" When I reboot I'm able to get back into Windows like normal, Go Figure ????

I did contact Dell as far as getting disks, they seem to be willing to help me , so as long as I jump through some hoops, they have been very nice so far. I hadn't heard from them yet for the information I provided them.

Steve


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#19
March 16, 2011 at 21:09:57
Please shorten the line with the dashes between Day One and Day two - certain characters will NOT "wrap" in posts on this web site and in that case you are required to scroll right to see all of some of the lines. The webmaster Justin (the guy who started Computing.Net) doesn't like that.
...........

"Day One......used my HP Win 7 Upgrade disc to run some tests.

"Clicked Repair your computer" Tried system restore....got "system restore error" then I tried "Startup Repair" got "Startup Repair cannot repair this computer automatically""

I have no experience trying to repair Vista or Windows 7.

" The I ran command prompt....CHDSK /F..../R just got "Failed to transfer logged messages to event log with status....error 50" It did seem to not find any errors....yet."

Is this you?
9 March 2011
http://en.community.dell.com/suppor...

failed to transfer logged messages to the event log with status 50
http://answers.microsoft.com/en-us/...

Excerpt:

I have also read on the net today " http://forums.techguy.org/hardware/... " that this error is normal for Vista if you run "Chkdsk" from a bootable CD.

I went there....
http://forums.techguy.org/hardware/...

Excerpt:

Quote:
Originally Posted by ummm View Post
What DVD? I ran chkdsk /f and /r from doing F8 --> repair options or something and not successful, "failed to transfer logged messages to the event log with status 50".. Whatelse can I do?
That error message is normal and does not mean that chkdsk did not succeed. It simply failed to write the event to the event log.
........

"Day Two......decided to run memtest
Results after 1 Pass were "Pass Complete No Errors" I read that it is suggested that you run at least 7 passes. "

If it passes the full set of tests once, I personally don't think there's any point in wasting your time running it more than a few times. Some people say let it run all night. Memory is not perfect. There may be a tiny number of errors if you run any test long enough.

"Than I ran WD Datalife Guard Tools. Quick Tools (3m 4s) just showed "Error Status Code: 0000" which I believe is good."

No such error as 0000 - 000 is okay

Data Lifeguard Tools 11 and 10 Error Codes
Data Lifeguard Tools 2.8 Error Codes
http://support.wdc.com/techinfo/gen...

"Then ran the extended Test (1hr 55m 51s) , It also came up OK."

Good.

"Next put in my HP Win 7 Upgrade Disk in again (already tried once before) . >>>repair your computer>>>startup repair>>>startup repair could not detect a problem, Yeah !!!!"

"Not sure what was done to get me this far "

I think it's probable that CHDSK /F and CHKDSK /R DID find some errors and fixed them but was not able to show you that because you ran it from the Vista DVD and you were getting failed to transfer logged messages to the event log with status 50.

Side notes....
when you boot from the 2000 or XP CDs and run CHKDSK /R from the Recovery Console it has no problem showing you the log as CHKDSK is running and when it finishes. You can't run CHKDSK /F in the Recovery Console.

CHKDSK /R C: or whatever drive letter checks the whole partition including space the data is not on with more tests. Both find previously un-detected bad sectors and move data on them to good spare sectors and flag the location of bad sectors so they can't be used by the operating system, but CHKDSK /R C: flags bad sectors on drive space you may have data on in the future.

"My next problem was to try to get to "Factory Installed" State computer came with Dell DataSafe Local Backup. When I try to access the restore to factory state, It states that it will go back to 1-8-2010 (Factory Image click restart, the computer justs reboots to desktop, does seem to find that recovery.

When I go into Disk Management to look at the HD .....it shows Disk 0 has a healthy 39mb oem partition.....A Recovery 14.65gb NTFS healthy.....OS (C:) 581.48 NTFS healthy. So it seems something is in that recovery part of the HD ??

I did try F8 boot process and chose repair my computer....its goes back to my previous error message "unmountable_boot_volume" When I reboot I'm able to get back into Windows like normal, Go Figure ????"

There may be something in the partitions other than the large one you see as C that is corrupted. I don't know if you can run CHKDSK /R on those partitions - if you can that might fix the problem.

There is more info on the Dell web site about Dell DataSafe Local Backup - there may be T-shooting info too.

"I did contact Dell as far as getting disks, they seem to be willing to help me , so as long as I jump through some hoops, they have been very nice so far."

Sounds good.
If you can't get them you could always buy a regular OEM Vista or OEM Windows 7 DVD, the cheapest type.

Since the ram has passed testing, I urge you to test the hard drive with hard drive manufacturer's diagnostics, if you haven't already done so.Do the long test.
It will probably pass, but if it doesn't you would know the drive should be replaced before you waste your time trying to fix data on a defective hard drive.



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#20
March 16, 2011 at 22:17:46
Thanks a bunch....

Shorten the line.......oops.... Sorry Justin

Is this you?
9 March 2011

I think that is me....get a 404 error message when I click on your link, so I think it is me. (High Sticking).

Some of the Day One testing, I did find the same answers you responded to. I included it only to give anyone reading this, troubleshooting updates...8-)

No such error as 0000 - 000 is okay I thought that was a odd also, that's what came up. I did see on WD site the error codes...figured it was a good test in spite of the extra 0.

There may be something in the partitions other than the large one you see as C that is corrupted. I don't know if you can run CHKDSK /R on those partitions - if you can that might fix the problem. I'm thinking it my be the Recovery Partition, because when I try to F8 repair option that's when I'm getting the unmountable...error message. So its unable to access it ?

I urge you to test the hard drive with hard drive manufacturer's diagnostics, if you haven't already done so.Do the long test.
It will probably pass, but if it doesn't you would know the drive should be replaced before you waste your time trying to fix data on a defective hard drive.

This the test I ran with WD Datalife Guard...

EXTENDED TEST - This option checks your drive thoroughly and it can repair any correctable errors.

I think I'm starting to see light at the end of the tunnel. Looking like it wasn't a total waste of $150.

More to troubleshooting to come. Need a break, but at least it can be rewarding.

Thanks
Steve


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#21
March 17, 2011 at 07:02:04
""Is this you?
9 March 2011""

"I think that is me....get a 404 error message when I click on your link, so I think it is me. (High Sticking)."

Yes, that's the one.

This site uses software that automatically shortens links that are longer than a certain length to save visual space in the posts - the shortened link has dots at the end of the line and is a link to the actual full length link.

Sometimes it chops off longer links when it does that and the resulting shortened link is useless.

I found that post by searching for exactly what you typed:

"Failed to transfer logged messages to event log with status....error 50"

with the quotes in Yahoo. It was the only "hit".
....

"This the test I ran with WD Datalife Guard...

EXTENDED TEST - This option checks your drive thoroughly and it can repair any correctable errors."

Ok, then this line indicated it passed:

"Then ran the extended Test (1hr 55m 51s) , It also came up OK."

Sounds good so far except for the
"....when I try to F8 repair option that's when I'm getting the unmountable...error message."

" So its unable to access it ?"

Probably.You could try
"There is more info on the Dell web site about Dell DataSafe Local Backup - there may be T-shooting info too."


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#22
March 19, 2011 at 16:56:14
Ran Malwarebytes, just to see what the previous owner had on this computer, found 37 items that it flagged......quarantined and deleted them.

Did try to run CHKDSK / R on the D: drive. Ran for a couple of hours, but looking at the results, showed the it check C: which is the main drive. Kinda what I figured 8-(.
Did try running Dell's DataSafe program, click repair just restarts back to desktop.

Computer is running good, 94% free on HD space, deleted a lot of junk, the previous owner was running, Boot-up time is 55- 80 seconds.

Did hear back from Dell about recovery/backup disks, once I submitted a change of ownership, I should be OK for receiving those disks.

I plan to recover this computer to "Factory Installation" when I receive word about getting the disks.

I did read about the Dell DataSafe Local Backup, didn't find anything helpful in my issue. I think something got corrupted or deleted on the Partition D: so the Dell thingy can't access it......no biggy.

I want to thank you Tubesandwires for your helpful advice and knowledge !!

Steve


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#23
March 19, 2011 at 19:16:00
"Did try to run CHKDSK / R on the D: drive. Ran for a couple of hours..."

Huh ?
Are you sure, or are you just impatient and it seemed to take that long although you didn't actually note the time it took ?
(I have a friend who is always over stating the time something took when he's being impatient.).
CHKDSK /R takes a lot longer to run than CHKDSK /F, but it's never taken that long for me.

type CHKDSK /R D: if you want to check D.
If it can't do that you'll get an immediate error message check when you type that.

Thanks for the thank you.


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#24
March 20, 2011 at 18:32:10
I do tend to be impatient ;-)..... Running CHKDSK D: /R actually it took 117 minutes.

Steps 1 thru 4 were quick , majority of the time was spent on verifying free space, 143,924,406 free clusters for those of keeping track at home. The volume label showing that was checked = OS. Which in post # 18 is C: . Its like D: Recovery Partition 14.65 gb isn't even there ???

I generally a very patient person.....working on this computer has been a learning experience I've enjoyed....considering the results up till now. The first couple of days were very frustrating cause it was at work, and I couldn't try the tips given. Plus I was deciding whether to buy it or not. Once I got it home, wasn't in a hurry to resolve since it wasn't my main computer. Then I could take the time to troubleshoot and find out if it was money well spent.

Steve


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#25
March 20, 2011 at 20:32:22
"Running CHKDSK D: /R actually it took 117 minutes."
"143,924,406 free clusters"

What size is the C partition ? That's rather slow for a 2.7ghz cpu.
Look in Device Manager -
Double click on Computer - System properties in the top bar - Device Manager on the left - IDE ATA/ATAPI controllers
- double click on an IDE channel - Advanced Settings tab.
One of them should show Ultra DMA Mode 5 or 6 for the hard drive.

"Its like D: Recovery Partition 14.65 gb isn't even there ???"

Brand name systems often hide the second partition from the operating system - if you can't see the D partition in My Computer or Windows Explorer, you can't run CHKDSK on it in Windows.Or even if you can see it there, you may not be able to run anything on it


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#26
March 20, 2011 at 20:38:52
As a test I decided to CHKDSK C: /R ......Volume label is Recovery. That right, took 3 minutes found no problems

Went back into my brain for old DOS commands, decided to do a DIR D:\ and DIR C:\ .
Volume of Directory D:\ = OS has 1-file & 10 Dir
Volume of Directory C:\ = Recovery has 1-file & 1 Dir

Might this be due to the order listed in the Computer Management listing ??

When I look again at the Computer Management it was listed in this order Disk 0 39mb oem partition..... Recovery 14.65gb.....OS (C:) 581.48.

I checked my laptop for comparison which the Computer Management was listed in this order Disk 0 Data (D:)232.88gb....Disk 1 OS (C:)221.47gb.....Disk 1 HP Recovery (E:)11.41gb

Steve


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#27
March 20, 2011 at 20:52:10
"What size is the C partition ?"
581.48gb ?

"IDE ATA/ATAPI controllers"
ATA Channel 0 - ATA Disk - Ultra DMA Mode 5
ATA Channel 1 - ATA CDROM - Ultra DMA Mode 5

"if you can't see the D partition in My Computer or Windows Explorer, you can't run CHKDSK on it in Windows."

I don't see it in My Computer or Windows Explorer, I do see it on my Laptop .....tho it
seems I was able to run CHKDSK on command prompt based on the time it took and total space showing in the result listing in post #26.

Steve


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