Solved Display Driver stopped responding

Dell / Alienware m15x
June 8, 2014 at 17:59:09
Specs: Windows 7, i7 840qm/8 gigs. Samsung memory
So every once in a while, while gaming or not, my screen goes black for 2 seconds and then comes back on revealing a disturbing message about the display driver for my Nvidia graphics card stopped and recovered. This happens to me maybe twice a week. Anything that has to do with my graphics scares me. I have read that other ppl have this problem and that its not a hardware failure. Can anyone else enlighten me? Thank you so much.

See More: Display Driver stopped responding

Report •


#1
June 8, 2014 at 20:34:20
Look for a driver update. Check the support page for the card or motherboard (if it's an on-board video adapter) or go to nvidia's site. They may have a newer version.

Report •

#2
June 8, 2014 at 20:50:37
Ive done that to no avail. That was the first thing I did. And it hase this problem with every driver. Thank you tho. And it's not onboard GPU if that makes a difference.

Report •

#3
June 9, 2014 at 10:18:10
✔ Best Answer
If you are happy inside then take out the graphics card and clean its edge connectors with a pencil eraser, also plug it in and out to ensure there is no oxide on the socket.

I wouldn't rush to exclude this being a hardware issue.

Always pop back and let us know the outcome - thanks


Report •

Related Solutions

#4
June 9, 2014 at 12:51:14
I haven't done that. Thank you so much, I have had the video card out a couple of times. I also have some thermal paste lying around. Thank you.

message edited by Tranula


Report •

#5
June 9, 2014 at 14:04:34
OK, let us know how you get on.

Always pop back and let us know the outcome - thanks


Report •

#6
June 9, 2014 at 19:52:49
Yeah, make sure the card's heatsink is clean of dust and its fan is spinning freely.

Does the 'shutting down' seem to be associated with running any particular software or is it random?


Report •

#7
June 9, 2014 at 23:20:11
It is completely random. It will do it at idle and will do it gaming, but always recovers itself.

Report •

#8
July 10, 2014 at 12:03:25
So I opened the laptop, took off the cooling and fans from the gpu, cleaned up the melted thermal paste, blew air into the female connector, used alcohol and wiped the male connector on the video card, connected the 2 very tightly, re- thermal pasted it a and put it back together. AND IT WORKED. No more does my display driver/adapter ever have to recover from a crash. Must have been a piece of cotton or something in there that was in between the card and mobo. Thank you guys. Thought my gtx460m was dying for a minute.

message edited by Tranula


Report •

#9
July 10, 2014 at 12:24:58
Not sure exactly whether it was the thermal past or edge connector that fixed it but am glad to hear it worked and thanks for letting us know.

Always pop back and let us know the outcome - thanks


Report •

#10
July 10, 2014 at 13:29:05
No really thank you guys.

Report •

Ask Question