Disk error has occurred.

September 19, 2011 at 08:54:10
Specs: Windows xp, 64 athlon
Disk error has occurred. Press ctrl+alt+delete to restart appears on the screen and when I press ctrl alt delete, the computer restarts and goes to the same screen with the same message (disk error has occured). I have a CD but does not have the recovery console. Someone pls help.

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#1
September 19, 2011 at 09:23:50
Well it sounds like a disk error has occurred, and the computer cannot read the boot sector to load windows. Usually(not always), by the time the system picks up on a failing hard drive it should usually be replaced. What to do depends on a few things. I would first attempt to recover the data off this hard drive before it gets worse or quits all together. If data is not important or is backed up...give yourself a big pat on the back! If not, there are ways to attempt getting the data off first, such as simply connecting the drive to another working unit and attempting a straight copy over of the "data"; you could leave it in the machine and use a data recovery boot disk assuming one has another device/storage media to save the files to. There are many options to recover stuff and some free good one like "PC Inspector". After I was sure I had my important stuff, I would test the drive by using a cd burned from an iso provided by the maker of the hard drive. If the hard drive is bad you replace it, do the long tests (many pass the quick test but fail more extensive ones). Then you reinstall the operating system and programs and restore the data. If your hard drive passes diagnostic tests, I would work to recover windows. The disk read error suggests to me it is not likely the last choice I mentioned, and is more likely a failing drive. Note; it is because diagnostics tests run the hard drive during testing, where I suspect a failed drive I get the data first, then test the viability of saving the drive. My long two cents.

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#2
September 19, 2011 at 09:33:00
In general there are many recovery options but in cases like this I might take an "image" of the drive first and then attempt my recovery using a data recovery program (a straight copying over may be all that is needed in many cases, but since I have recovery tools I tend to use them). BUT I do not take an image of failed system, buy a new hard disk and restore the image to the new drive. It can work in some instances but not generally the best way to work this. You do not mention if this is a laptop or desktop......or if this would be a warranty issue.

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#3
September 19, 2011 at 09:36:48
Sometimes it's the pcb on the hard drive, but that from way far away sounds like the read head is not functioning properly. If the drive is physically damaged, data recovery may be too costly as recovery software alone will not retrieve the data....all depends some have a million dollar business on their pc others have google in their favorites.

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Related Solutions

#4
September 19, 2011 at 19:48:56
Verify the drive's data cable is in good condition and tightly connected.

Can you boot to safe mode? Or command prompt? If so, run CHKDSK.


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#5
September 19, 2011 at 20:35:53
I am unable to boot to safe mode (by pressing F8).

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#6
September 19, 2011 at 21:45:25
And the cable is OK?

Maybe the OS is corrupted but the drive is still good. In that case yoiu could do a reinstall with the recovery disk or partition.. If you have neither you may be able to order one from whoever made the computer.

Does the drive show up in cmos/bios setup or on the posting screen? If not it's probably bad and needs to be replaced. Then you'd need the recovery disk or a full version installation cd.


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