Disc drive will not open or read discs

March 10, 2011 at 08:11:04
Specs: Windows Vista
My disc drive is used moderately to rip and burn cd's but today it suddenly won't open. I used a paperclip to open it and put a cd in to rip it. The drive didn't do anything at all and I had to use the paperclip to open it again. I have a Toshiba and have had to replace the hard drive twice already. Could the problem be the hard drive? Maybe a trojen or other type of virus? I'd love to get away with not taking it to the tech shop again as i don't have the extra cash as of late.
I need some advice!
(forgive me if i didn't enter the correct info for the 'tags' box)

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March 10, 2011 at 09:51:56
Tell us the make and model of your brand name system, or if you have a generic desktop system, the make and model of the mboard.

The specific model of a brand name system is often shown on a label on the outside of the case somewhere, or it can often be determined by going to the brand name's web site and loading a program they have available, if Windows is still working, on the subject computer.

If it's a Dell computer...
Go here for how to find the Service tag "number":

Tell us what it is.

If it's a HP or Compaq computer.....
Go here:
Scroll down a bit.
Look for the similar label on the outside of your computer.
Quote the specific model number - that's at the end of the first line.
Quote the Product number - that's on the third line.

The model, sometimes the make, of a mboard in a generic desktop system is usually printed on the mboard's surface in obvious larger characters, often between the slots.

A software problem, or malware, or a problem with only the data connection to the drive, cannot cause your optical drive to not open and close when you press the button on the front of it.That only requires that the computer is running and that the drive has power.

Desktop optical drives usually have a rubber belt in the mechanism that opens and closes the tray.That can slip or break, but usually that does not happen unless the drive has been used a lot for many years.

If the drive will not open and close when you press the button on the front of it for that, if there is nothing else wrong with it, if it's getting power, the led still comes on briefly when you press the button on the front of it to eject or retract the tray, and the drive reads disks fine when a disk is manually inserted if there is nothing wrong with the data cable or laptop connector connection.

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