Digitech XC 4881 Slide Scanner software

March 9, 2011 at 02:05:01
Specs: Windows 7
lost driver from computer, on reloading from CD still won't recognise the scanner

See More: Digitech XC 4881 Slide Scanner software

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#1
March 9, 2011 at 02:45:26
When installing USB devices you need to first install the software/drivers, then connect the device.

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#2
March 9, 2011 at 18:41:47
had done that, but but still have problem with the actual program won't scan image in, have uninstalled and re-installed a couple of times and still does the same

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#3
March 9, 2011 at 18:57:42
NOTE that sometimes the resident module(s) of anti-malware programs - a part that runs all the time scanning for suspicious activity - will interfere with the proper installation of third party software, the software will not install properly, and you may get no indication of that at all while installing the software.
To avoid that possibilty, you should always DISABLE the resident module(s) of anti-malware programs, BEFORE you install third party software (software other than most Microsoft Updates, etc., that did not come with Windows ), especially when it's a major or complicated software package.
E.g. if you are using the free or paid version of AVG, you should disable the Resident Shield in AVG's 's settings in Windows. In Norton (Symantec) products, there may be several things you need to disable, or set so they don't load for a specific short amount of time.
If you don't know how to do that, tell me which anti-malware software you are using.
When you are sure the software has installed correctly, re-enable the resident module(s).
.......

You DO NOT install drivers for a device while booting into Windows, if the software for the device has not been installed yet - when Windows detects a generic device or New Hardware while booting, you allow it to search for drivers, it doesn't find any, and it wants you to show it the location of the drivers - CANCEL that, continue on to the desktop, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.

The same applies no matter when Windows finds New Hardware !

(The following also applies if you want to re-install the software)

If you DID install drivers that way, go to Control Panel - display as Small Icons or Large Icons (not Categories) - Programs and Features and Un-install the software you installed, reboot, DO NOT install drivers while booting.
Continue on to the desktop screen, and install the software for the device using the proper installation from a CD or the proper installation file that you downloaded from the web.



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#4
March 10, 2011 at 00:17:21
Thank you for your suggestions. I use Microsoft Essential and Advance System Care Pro. Disabled them both and three times went through the procedure. Arcsoft photo impression seems to start OK and the scanner is recognized but upon wanting to scan in the frame that shows the option for scanning does not open, it used to. Is there possibly a problem with the Twain?
I've installed on my old desktop and it works, just extremely slow, which means the problem is somewhere in my laptop.

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#5
March 10, 2011 at 06:43:36
Did you un-install all of the software for it BEFORE you re-installed the software ? Did Arcsoft Photo Impression come with it or is it a separate program ? When you install a scanner's software properly, other programs that did not come with the software often then have the option of being able to scan using the twain interface.Do those work okay ?

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#6
March 10, 2011 at 06:50:28
Is the version of the software you are trying to run supported in Windows 7? If not, then you may need to install it in a Windows compatibility mode.

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#7
March 10, 2011 at 16:03:27
The software came with the scanner on a CD. I uninstalled everything using the Iobit uninstaller with deep scan, then reloaded everything. It was recognising the Scanner again, and the photo program was runing, but when I tried to scan the frame that shows the progress of the scan does not come up. On the old computer another program Tab shows at the bottom of the monitor screen name 'Twain' something not showing on the laptop. Am not sure where this program comes from.

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#8
March 10, 2011 at 17:54:41
Twain is the driver for the scanner.

Check the version. The twain driver is probably not compatible with Windows 7. Refer to #6 above.


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