device manager dvd drive

August 15, 2011 at 13:40:19
Specs: Windows 7
I have a toshiba satalitte U300-13U laptop and recently had to have windows 7proffesional installed and office 2010,as i had a virus. The DVD was working perfectly when i got mt laptop back which is about a month ago. Howevr it has stopped working,won't play dvd's or burn or even recognise the drive. I have been to updates on drives and it say's it is the latest update. I cannot find it on devices either. Ps can you help. Diane

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#1
August 15, 2011 at 14:37:16
Remove it, reboot. Then plug it back in & reboot again.

It should load the drivers.

A thank you would be nice, if I have helped.


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#2
August 15, 2011 at 15:44:12
Thanks,but when you say remove do you mean uninstall,if so,how do i install again? please

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#3
August 15, 2011 at 15:45:51
Thanks Clive,but do you mean uninstall as it is fixed within,if so,how do i install agin please?

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#4
August 16, 2011 at 11:08:53
I meant physically remove it, I thought most laptops have a catch to release it.

A thank you would be nice, if I have helped.


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