dell xps400 usb not working

Dell / XPS 400
June 13, 2010 at 11:38:46
Specs: Windows 7
i got this from a friend and when it boots it says keyboard failure i have tried every usb port and it does not help the keyboard is fine is there a way to put ps2 ports in it so i can still use it i tried a usb 2.0 pci card but it does not work either thanks

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#1
June 13, 2010 at 11:41:56
Just to make sure we understand.
Is the issue that USB does not work on free PC given to you?
OR, keyboard does not work?

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#2
June 13, 2010 at 11:45:22
it is the usb ports on the computer that does not work

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#3
June 13, 2010 at 11:49:23
I'm assuming the keyboard works as you tried it on another
PC?

If the PC does not have a ps2 port, then I do not believe you
can add 1.

Have you tried re-installing the USB drivers?
Does any other USB device work other than keyboard?

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Related Solutions

#4
June 13, 2010 at 12:02:01
i can not get past the keyboard error it says to press f1 to continue but it does not see the keyboard .
the keyboard works fine in my other computer

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#5
June 13, 2010 at 12:08:27
If you have access, try another keyboard. Believe it or not, I
have had issues like that in the past.
Additionally, have you tried to get in the BIOS during power up?
I realize this too requires the keyboard, but give it a try and
report back.

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#6
June 13, 2010 at 12:51:46
i have tried three other keyboards and no change and so i can't get into the bios it must be the usb controler on the motherboard went out or something else

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#7
December 19, 2010 at 12:54:15
Apparently this is a common problem with this board. You can get a pci card with ps2 connectors on it. Still you have no usb. You can buy a refurb board for $200. I've one someone gave me; he bought it with a refurb board. He was sick of it; nothing but trouble ever since he got it. Being gifted with one seems to be a common way of acquiring oneof these.
I don't believe I'll sink any money into this pos. I mean Dell had a chance to fix it and didn't or couldn't.
I have not seen where anyone said they could repair this problem.

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