Dell XPS laptop not accepting new battery from Newegg

October 16, 2012 at 13:20:58
Specs: Windows 7
I recently purchased a battery from Newegg to replace the old battery in my Dell XPS laptop. However on startup it says that the battery is not compatible and will not charge it. However, my computer is charging it just fine and my computer is functioning just fine. Is there something I need to change on my computer or am I going to have to give up $170 to get a battery from dell?

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#1
October 16, 2012 at 13:41:18
You're saying it's working fine but you get a warning message on startup? I'd be inclined to just live with that.

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#2
October 16, 2012 at 15:42:25
Browsing around using Google it seems that a BIOS update can sometimes fix this.
However, be warned, if a BIOS update goes badly you will need a new computer.

I have also read that some computer manufacturers deliberately invoke this message on third party batteries to ensure that you buy their battery replacements.

Always pop back and let us know the outcome - thanks


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#3
October 17, 2012 at 03:14:48
Hi,

Hope this is the correct and compatible battery. If you are not sure, kindly send me the part number of battery and Service Tag in the Private Message and I will check the compatibility of this battery with your computer.

If yes, it’s the correct battery you bought then as said by “Derek” the BIOS update should be able to take care of this issue. Plug your computer to a good, working UPS before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip
or buy a new motherboard.

Let me know the Results

Thanks & Regards
Debbie B
#iworkfordell


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Related Solutions

#4
October 17, 2012 at 11:16:08
Dell's have an extra basic BIOS setup stored on the CMOS chip that can't be altered so in case of a botched BIOS update, you can revert to the original BIOS and it won't brick your system.

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#5
October 17, 2012 at 11:27:17
Re #5

Interesting to know - thx.

Always pop back and let us know the outcome - thanks


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