Dell XPS 430 keeps shutting off, after screen shows lines

March 25, 2015 at 11:44:46
Specs: Windows 7
My Dell xps 430 will just flash horizontal lines, and then cut right off. it then restarts. And says it wasn't shut down correctly. Dell sent me a new hard drive...but this still happens...and my iTunes keeps erasing.....are they connected??

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March 25, 2015 at 12:19:59
Difficult to say but it could be some sort of loose connection inside. The other possibility is edge connector trouble. You could try using a pencil eraser on the RAM edge connectors then popping the sticks in and out a few times (to clear any oxide off the sockets too) before pressing them finally home. If your graphics card is separate do the same with that. Edge connector issues are not at all uncommon, especially if anything inside has been even slightly disturbed.

The above was assuming the iTunes trouble is part of the same issue - could be.

There's a vague possibility of this being malware. We can suggest a quick check if necessary but for now I'd leave that idea on the back burner.

Always pop back and let us know the outcome - thanks

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