Dell OptiPlex GX720 sound does not work

June 7, 2010 at 02:15:57
Specs: XP SP3, Any
Hi Expert
My client has 5 desktops at his office all of them are Dell OptiPlex GX720 with XP Prof SP3.

One of them sound does not work,,,,,I tried many things, install driver and download new driver , check if the sound is disabled or enabled ,,,,etc.

Sound card is built in.

What I did from home I accessed the desktop that has sound issue (VPN and RDP) and when I un installed the sound driver and installed it again the sound worked I thought this is the end of my dilemma, I was so happy because the issue was solved and I called the client to tell him that everything is fine.

Next day there was a surprise for me my client rang me to tell me that sound does not work,,,,,,
I have no idea what do ? Why it was working when I logged in remotely ?

What are other steps I ought to be considering for the troubleshooting ?

Thanks


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#1
June 7, 2010 at 08:00:02
It could be an intermittent hardware/software issue. Try using the
bootable Dell Diagnostics CD & test the hardware. If that checks
out ok, it's a software/corruption issue most likely.

I just had an issue with a wireless nic (not related to sound I
know, but IS related to OS corruption) card in a sick laptop that
would not work. The WiFi card worked fine in other laptops, after
an XP reload, the wireless card works fine.

Just another stupid saying...


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#2
June 7, 2010 at 14:50:44
Hi PC GEEK

Try using the
bootable Dell Diagnostics CD & test the hardware.

Although he does not have that I believe , but I guess we can download that and use it as you suggested.

If that checks
out ok, it's a software/corruption issue most likely.

Do you OS corruption or the sound driver corruption ? because I have already installed fresh copy of the sound driver.

I forgot to mention all the PCs at the office do not have external speakers , built-in speakers were used for the purpose of the sound ,,,,,and setting for all sound cards are same ,,,,means workings sound card have same setting for the one that does not work.


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#3
June 7, 2010 at 19:32:07
Yes the Dell Diagnostics is a download; you can make a
bootable CD.

Another thing you may want to try to do, have someone plug in
external speakers or even a pair of headphones into the sound
output jack on the PC with issues. If sound is being generated
by the sound card, there should be sound over external speakers
or in headphones. Then you will know that the on board speaker
or connection to the speaker is the issue.

Just another stupid saying...


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Related Solutions

#4
June 8, 2010 at 00:42:37
Another thing you may want to try to do, have someone plug in
external speakers or even a pair of headphones into the sound
output jack on the PC with issues. 

I tried that and there was no sound as well.

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#5
June 8, 2010 at 07:33:20
Forgot one other thing, check to see that the PC Speaker is
ENABLED in the BIOS.

If it's enabled, the driver looks ok in the OS, and there's no sound
coming from it via internal speaker, external speaker (or
headphone), the speaker or connection is bad.

Just another stupid saying...


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#6
June 8, 2010 at 14:51:05
Forgot one other thing, check to see that the PC Speaker is ENABLED in the BIOS. 

I will check that as well and let you know.

Thanks


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