Dell laptop won't recognize non-Dell battery

Dell Latitude d620 notebook computer - i...
June 18, 2010 at 09:05:32
Specs: Windows XP
I recently replaced the battery in my laptop with a battery that is not a dell battery. After restarting the laptop, it will not recognize the battery and bios doesn't show a battery. The laptop still works fine as long as it is plugged in. How do I change the bios settings to recognize this battery?

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#1
June 18, 2010 at 09:35:09
The battery may need to be calibrated, see "Dell Latitude D620 Laptop Battery Using Guidance" on this link mid-page:
http://www.batterysupport.com/dell-...

Updating your laptops BIOS (if needed) may help too, BIOS ver A10 seems to the current revision level on a D620.


Just another stupid saying...


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#2
June 19, 2010 at 03:55:19
Went through and checked the bios settings and had A10. I finally got the battery charged and now it will power on and run but not for more than 30 minutes. I am trying now to get some additional information from the vendor.

Thanks


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#3
June 19, 2010 at 09:47:50
Make sure you got the right battery. Your issue could also be related to the charging system on the D620's motherboard.

Also, you may want to run the Dell Diagnostics - look for a Dell blue & white Drivers & Utilities CD (if you have it), or the Diags can be downloaded from Dell's website, and you can make a bootable CD. Boot to that CD, run the diagnostics, there should be a Battery Charger Test in the Diags too.

Just another stupid saying...


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Related Solutions

#4
June 19, 2010 at 11:03:52
I haven't gotten to download the diagnostics yet but will try it by the end of the day.

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#5
July 2, 2010 at 11:57:41
The entire problem is a defective battery. It turns out that all 5 of the batteries I purchased all had the same problem. After installing a different battery from a different vendor, all is well.

Thanks for the suggestions and help.

RLH


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