Dell Laptop front buttons Screwy

October 6, 2011 at 22:52:44
Specs: Windows 7 Home, 8GB
Inspiron 1720

So I have this issue with my keyboard but didnt get a chance to order it yet. Before I got a chance to order the new keyboard I came accross another issue and was wondering if they were possibly tied together or not. I was watching a review video online and I turn the volume up with the volume up button on the front of the laptop and it pauses the video. I double checked which button I pushed and it was indeed the volume up button. The strange thing is, the first time I push it the volume goes up slightly and then it acts like the pause/play button until another button has been pressed. Then, it repeats the slight increase and goes back to the pause/play button. This threw me off because if you read my post about the keyboard it too is having similar issues.

Please help if anyone has any ideas. I would like to order the keyboard but I dont want to pay the money for it if it is something else. Thank you.

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October 7, 2011 at 12:10:12
My guess would be that it is working as designed. Check the manual to verify.

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October 8, 2011 at 00:36:24
So you think the volume up button should pause/play videos instead of turning the volume up? Dont you think the Pause/Play button should be the only button that performs this function?

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October 8, 2011 at 05:41:35
I think that with laptops many of the buttons and keys have multiple functions. Read the manual to find out if there is a one key option to pause/mute.

What is the history of the laptop? Did you buy it new?

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October 9, 2011 at 03:46:41
I have been using it for 2 years now. I have never experienced the volume up button on the front pausing videos instead of turning the volume up until now. I have also not experienced what the keyboard is doing and for all this to start happening out of no where, frustrating. The notebook is kept propt to maximize air flow, free of dust, kept clean and has never seen moisture.

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October 9, 2011 at 07:54:38
Did you read the manual? Before assuming something is broken you must first determine that it isn't working as intended. Many keys on laptops serve multiple purposes.

I am not sure that is the case here but to properly troubleshoot you need to verify the behavior is not intended.

You didn't get into the issue with your keyboard but I connected the two and thought it might be intended behavior.

I can see where the behavior you describe could be useful.

Usually, when something breaks it doesn't pick up new functions.

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October 9, 2011 at 21:23:44
I have had the laptop for 2 years of course I have read the manual. I build my own desktops I am not a beginner here. I dont have as much experience actualy working on or trouble shooting laptop issues. If I have been using it for two years and over those two years the button functioned one way, I would assume that there is a problem when it no longer functions the way it was intended. There are "Function" commands on this laptop but none of them affect the front media buttons. Also, with the issues on the keyboard with keys producing incorrect letters or multiple letters/characters, I would assume that this issue may be related. This would lead me to believe that something more the just the keyboard is going on here.

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October 10, 2011 at 03:59:25
You may well be correct. The information about the time you have used the laptop was not included initially. I can't assume you read the manual. You would be surprised by some of the posts here. Also have to assume you know little, unless you state, or your post indicates otherwise.

Did the issue with the volume control start at the same time as the keyboard issue, or aren't you sure?

Has the laptop been exposed to excessive moisture recently?

I would not assume the keyboard is defective or that it is the only defective component.

I suggest you post on the Dell forum. There are generally support people that field questions there. You could also try the FAQ at their site.

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October 10, 2011 at 22:48:57
I am not sure if the issue with the front media buttons started at the same time as the keyboard issue but I am positive the buttons worked up until very recently possibly when the keyboard started having issues. I was not aware of it until after the issue with the keyboard but know they worked before the issue with the keyboard.

Also, the laptop has never seen an ounce of moisture except what may be in the air and I can say this without hesitation.

I guess I will head over to the Dell forums. My experience with companies like Dell is, if you know more then average about computers they dont want to work with you and if you dont know much they give you the run around.

thank you for your help.

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October 11, 2011 at 06:04:19
One thing you may want to check is if any automatic driver updates were applied about the time the erratic behavior began.

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