Dell laptop DVD Writer/Read is not working.

June 6, 2012 at 08:32:22
Specs: Windows 7, 4

Title : Removable Storage: TSST TS-L633C 12.7 SATA Trayload 8X DVDRW Firmware

Version : A08


OEM Ver : DW60

Media Type: DVD Writer/Read


Problem is after inserting cd/dvd it shows that waiting/loading disk icon for too long and then ejects cd/dvd and shows message "Insert CD"

Have tried this with many kinda cd/dvds

OS: Windows 7 Home Premium 64-Bit

Sagar S

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June 6, 2012 at 12:11:22
Try booting to a bootable CD or DVD. If you start an installation of Windows you can cancel it. This will tell you if the issue is hardware or Windows.

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June 6, 2012 at 15:53:56
Have you, or is it possible someone else who had access to this computer...
- dropped it, or dropped anything on it, or otherwise exposed it to a physical jolt ?
- spilled liquid on it, or sprayed it with liquid, or exposed it to liquid such as rain ?

Since the computer last worked properly all the time, has there been a power failure event that happened while the AC adapter was plugged in ?

Those things are the most frequent reasons something inside the laptop has been damaged.

Your laser lens may be "dirty" .
Eject the tray, with no disk on the tray clean off the obvious laser lens with a tissue or a soft cloth.

If that doesn'r help....

Dell™ Inspiron™ N4010 Service Manual

Optical Drive

Try unplugging it, plugging it back in.

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June 7, 2012 at 07:29:10
Is it still under Warranty? If so, you could order a replacement from Dell.

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