dell laptop crash - cant restore it

October 20, 2013 at 12:53:57
Specs: Windows 7
My Dell Inspiron M4050 laptop crashed. I tried to boot with my restore disk. I got to a screen when the computer needed a system image disk what i don't have. Is there any way I can fix my computer?

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October 20, 2013 at 13:19:09
How about explaining exactly what happens when you attempt to boot the laptop? Doing a restore is a drastic move & you'll most likely lose all your files & programs.

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October 20, 2013 at 15:25:06
When I turned on the computer all I got just black screen and error messages....Insert the boot media so I put my system repair disk. After reading the disk I got the last message that the computer needed a System image disk.??

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October 20, 2013 at 15:51:33
Did you try a System Restore from the Repair Disk?
Did you try a Start Up Repair from the Repair Disk?
The Start Up Repair replaces the missing boot files and the System Restore finds your Restore Points on your hard drive and uses them to rebuild your system to the way it was at the restore point.
The Third option is for if you made an image of your drive from the Back Up section in Windows 7 or 8 and lets you use that to rebuild the drive to the saved point in history. Combined with a current back up restore, this is a good choice, even if the hard drive is dead and you purchase a new one.
If the first two do not work and you do not have a drive image, you need to suspect that your hard drive might be the problem. Run your hard drive test utility from your hard drive mfg. or Seatools from Seagate to see if your drive is good. Run the Longest test, though it might take hours to complete. If the hard drive is bad, it will need replacing, if the hard drive is good, you MIGHT end up doing a Factory Restore, but first answer with some more details and results in case there is another way. Remember, a Factory Restore will wipe your hard drive completely and restore it to the way it was shipped from the factory. A current back up would restore your personal files, but not your programs and settings.

You have to be a little bit crazy to keep you from going insane.

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October 21, 2013 at 01:41:18
Yeah, it sounds like the hard drive has failed. The disk is expecting to find a restore partition on the hard drive but it's not finding it. Either that or the drive's restore partition was previously deleted or never was there. Does the hard drive show up in cmos/bios setup?

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October 21, 2013 at 11:47:43
I agree with Dave. Check the BIOS and see if the drive is being shown there. If it's not, then the drive has probably gone bad.

I'm not sure when the M4050's (5040 maybe?) were manufactured. Might your system still be under Warranty? You can find out by going to and entering the Service Tag from the bottom of the laptop.

message edited by Jennifer SUMN

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