Dell desktop won't start

Dell / Mtc2
August 28, 2010 at 06:35:02
Specs: windows xp
my computer is a Dell mtc2 and just recently I went to turn it on and the green light comes on, the hard drive green light comes on for a little bit , but then it does nothing. the four led diagnostic lights in the back of the computer are green.
is the motherboard bad?

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#1
August 28, 2010 at 07:22:41
according to this your system is working fine.
Http://support.dell.com/support/edo...
are u sure the monitor is working?

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#2
August 28, 2010 at 08:37:46
" the four led diagnostic lights in the back of the computer are green. "

kuwese found info about the diagnostic lights (leds) that is the same as for your model, but it's in info for the Dimension 2400 series.

A search for: Dell mtc2 manuals

yields -

Documentation -
Dell™ OptiPlex™ 170L User's Guide
(At the bottom of the page - Models MTC2 and DHS)
http://support.dell.com/support/edo...

On that page -
Computer and Software Problems -
Solving Problems
http://support.dell.com/support/edo...

see
Diagnostic lights
.......

"I went to turn it on and the green light comes on, the hard drive green light comes on for a little bit , but then it does nothing."

There's nothing wrong with your mboard or power supply, but apparently you're getting no video.
Your subject title "Dell desktop won't start" is inappropriate.
It's starting up fine, you just have no video.
If you normally have to logon to Windows, the hard drive led will stop flashing shortly after that point.


If you get no video at all...

- you could try the monitor with another computer, but there's probably nothing wrong with it.


- if you have two video ports, make sure the monitor's video cable is plugged into the right one

If your minitower has both an onboard video port, higher up on the back of the tower at the back of the case, and another video port in a slot space lower down on the case, the monitor must be plugged into the lower down video port - the onboard video port will not produce video when there's a video card installed in a slot space.
.....

- If you have video while booting BEFORE Windows is supposed to load, but no video AFTER Windows is supposed to load....

sometimes that happens....
- after you have loaded the specific drivers for your video adapter, if the specific drivers do not find your monitor type properly, when you boot after installing the drivers.
- after you have changed which monitor you have connected

Remove any bootable CDs or DVDs from drives.
Press F8 repeatedly while booting, don't hold down the key, and when the boot choices menu appears, choose
Enable VGA mode
Your computer will boot normally except that the display will be forced to use default VGA settings that all monitors support.

You need to change your monitor drivers.

When you get to the desktop screen , RIGHT click on blank part of the main Desktop screen - Properties (goes to Display Properties)
Settings - Advanced button - Monitor - Properties
Driver tab - Update driver
- No, not at this time
- Install from a list...., Next
- Don't search..., Next

- if Plug and Play Monitor is listed, select it, Next, etc., etc

OR - preferable - if you have the drivers for the LCD monitor model , on a CD that came with it, or a monitor drivers download you got from the web (you may have to extract it's contents), click on Have disk - Windows is looking for an *.inf file for the monitor model - once you have found that, select it.
If more than one model is listed, choose the correct one., etc., etc.
.....

You may need to run the download you got from the web to extract the *.inf file you need - doing that may or may not install the drivers by auto running a program that does that.
There may or may not be a program on the CD that came with the monitor that will install the drivers.

In either case, if the drivers were already installed, you don't have to click on Have Disk - the proper drivers will be listed under the brand's listings, when you click on the check mark beside Show compatible hardware to remove the checkmark.
.......

Close each window you opened properly by clicking on whatever at the bottom of the window until you're at the desktop screen.

Restart Windows - boot normally.

You should have video in Windows.
......

If specific drivers are loaded for the LCD monitor model, Windows will by default show you only the resolutions and other display settings the LCD monitor model can use that are supported by both the monitor drivers and the specific video drivers. Set the resolution to the Optimal or Native resolution your LCD model is supposed to use, if you you can.

If you can't choose the Optimal or Native resolution , choose a resolution that has the same ratio of width to height, when you divide the width by the height, and switch on Clear Type.
Turn on Clear Type in Windows XP or Vista - makes type/fonts on LCD screens look clearer:
http://www.microsoft.com/typography...


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#3
August 28, 2010 at 15:22:36
I have tried a few different monitors and nothing

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Related Solutions

#4
August 28, 2010 at 20:01:08
Do you have more than one video port on the computer ?

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#5
August 29, 2010 at 04:18:34
no I only have one

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#6
August 29, 2010 at 04:23:25
I got a monitor to work, and the DELL logo comes up, then the screen goes blank. I can bring up the DELL diagnostics so I ran all the tests and they turned up fine. I hit F2 and checked all the configuration and they seem fine. I also hit F12 and tried running in Safe mode and nothing happened. I also tried to enable VGA mode and nothing happened. this is really confusing me. what else can I do?
thanks

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#7
August 29, 2010 at 06:48:47
I'm assuming you have NOT changed which ram you have installed in the mboard since the computer last worked properly, and that you haven't been messing with the ram otherwise. If you HAVE done either of those things see BELOW below.

Pressing F12 while booting never does anything as far as I know - you press F8 to get the Windows boot choices menu.
You
Remove any bootable CDs or DVDs from drives.
Repeatedly press F8 - don't hold down the key - starting very early in the boot - you must do that BEFORE Windows starts to load normally. On some computers, you must do that starting right after the monitor's led stops blinking.
Choose Enable VGA mode, not Safe mode - if your video drivers are not detecting the monitor type properly, you can't change the monitor drivers in Safe mode.

If you don't get the boot choices menu, the most likely thing that could be wrong is you have a video card in a mboard slot and it has a poor connection in it's slot.

If the video port is on a card in a slot farther down on the back of the case, unplug the computer, remove the left side panel as seen from the front of the case, remove the video card, wipe off the contacts on the bottom of the card with a tissue or soft cloth, and install it again, make sure the card is all the way down in it's slot, and is fastened down - some mboard video card slots have a latch or a sliding piece that hold down the inner end of the card.

Some Dell cases have a latch you must push one way rather than screws you must remove at the back of the case.

If the video port is on a card in a slot, if that card has a fan, it must spin, and the fan and it's heat sink should not be clogged with mung - dust, lint, etc.If it has mung on those, clean it off, but DO NOT use avacuum cleaner to do that.
If the fan doesn't spin, or if it spins too slowly, the video chipset might be damaged from overheating, and in that case, the video may work only in Enable VGA mode and Safe mode, not in normal mode when specific video drivers are loaded.
If the video card is damaged, you can replace it.
......

BELOW

I'm assuming you have NOT changed which ram you have installed in the mboard since the computer last worked properly, and that you haven't been messing with the ram otherwise.

If you HAVE changed which ram you have installed, or you HAVE been messing with the ram....

Not all ram that you may think should work properly with your mboard is compatible with using it in your mboard - if you still have the ram that was in the mboard originally and know which one(s) it(they) are, try having ONLY that (those) module(s) installed.

In any case, sometimes ram develops a poor connection in it's slot(s).
See response 2 in this - try cleaning the contacts on the ram modules, and making sure the modules are properly seated:
http://www.computing.net/hardware/w...


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#8
March 16, 2011 at 16:29:31
I don't know if this was ever fixed, but my dell just hung on start up. I couldn't get it to start in safe mode, either. I called support. They had me leave the machine off for the full 30 seconds (seemed like a year) and when I re-started, it gave me the safe-mode option.

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#9
March 16, 2011 at 17:27:41
dedemske

This is an OLD Topic.

It's unlikely cmat is going to respond.

If your problem has not been fixed, click on Start a new discussion at the bottom of this thread to make your own Topic, and describe your situation in as much detail as you can.

Include the following...

"my dell"
Go here for how to find the Service tag "number":
http://support.dell.com/support/top...

Tell us what it is.


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