dell bluetooth mouse not detected

Dell / Lz8236904kg
June 5, 2010 at 14:21:22
Specs: Windows Vista Home Premium Service Pack 2
I recently had to change batteries in my Dell Bluetooth Mouse, and now that it has new batteries, my computer seems unable to detect it. I have attempted several times to get the mouse detected by my computer and it simply never shows up on the list of Bluetooth devices the way it did before. What am I doing wrong?

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#1
June 5, 2010 at 15:06:40
Is there a receiving unit/ cradle accompanying the mouse? If so, there should be a sync button on it you will need to depress.

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#2
June 5, 2010 at 15:30:56
Thanks for the help, but no, there is no cradle. This model of mouse has a small blue button on its underside. Pressing that button sets it to be "discoverable" but my system still does not recognize the mouse signal

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#3
June 5, 2010 at 15:34:23
Is your bluetooth enabled and working correctly? Look in Device Manager.

Is this a Laptop/ netbook computer?


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#4
June 5, 2010 at 16:22:51
Yes, the Bluetooth is enabled and it says it is working correctly. And yes, it is a Laptop, a Dell XPS M1530 with an INTEL Core 2 Duo T9300 processor (2.5GHz) and 4 GB RAM, running Windows Vista Home Premium Service Pack 2

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#5
June 5, 2010 at 16:41:52
I don't know much about how a bluetooth mouse interfaces. Did you try using the find new hardware wizard?

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#6
June 5, 2010 at 17:12:06
Yes, I have tried using the wizard, but again, my computer seems to be unable to "find" my Bluetooth mouse. I have read about similar problems on other websites, but none of these sites seem to have my specific problem and none of them seem to have an actual solution

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#7
June 5, 2010 at 17:39:47
Is there an On/Off switch on the bottom of the mouse by chance? Nothing between the laptop & mouse to block signals?

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#8
June 5, 2010 at 17:42:20
Well, yes, there is an on/off switch for the mouse, but I have verified several times that it is on and the batteries are new. As for anything blocking the signal, the mouse is sitting-literally-3 inches away from the laptop with nothing in between them

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#9
June 5, 2010 at 18:31:18
Are you booting up with the mouse on or turning it on after?

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#10
June 5, 2010 at 19:57:47
I have tried both-the result is the same. My computer simply does not recognize that my Mouse is trying to pair itself

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#11
June 5, 2010 at 20:45:43
So the mouse worked fine before changing batteries? If so, the obvious issue is the batteries. Either they are NG or installed with the wrong polarity.

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#12
June 6, 2010 at 20:22:06
Sry I haven't had the chance to answer until now.
Yeah, you would think. But the batteries are good. The mouse has a small red LED indicating power. When you push the "discoverability mode" button, the red LED begins blinking. If the red LED begins blinking without having pushed that button, then you know the power is low. So, I know that the batteries are in correctly and that they are new. And just to make sure, I have tried 3 different new sets.

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#13
June 6, 2010 at 22:39:02
Try removing the mouse listing from Device Manager and rebooting.

I am not a laptop user but is there an option to choose your pointing device?


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#14
June 6, 2010 at 23:35:58
That's the crazy thing-right now, I am using a non-bluetooth mouse (connects via a USB cable) and it works fine. But my Bluetooth mouse doesn't even show up on my device manager, because, of course, it's not being recognized by my computer when it tries to connect/pair. So the only options are either the mouse I am using or the touchpad on my laptop.
I swear, I am looking all over for the solution to this and not finding any answers. Yet everywhere I look, people ARE reporting this problem. I guess maybe I just didn't have this issue when everyone else did?
Well, I have it now. If someone could please tell me where to look to find the solution for my laptop I would really appreciate it.

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#15
June 6, 2010 at 23:48:14
First, disconnect the USB mouse then go to Device manager and remove ANY mouse listings from within Device Manager, then reboot.

If you have been trying to use the USB mouse and the bluetooth mouse at the same time that is probably the problem.


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#16
October 12, 2010 at 07:46:25
did you ever find an anser to your computer not recognizing your mouse after you changed batteries. i have the same computer and the same problem. thanks

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#17
October 12, 2010 at 20:45:09
Unfortunately, the only answer I have found has something to do with the Bluetooth adapter that Dell installed in this series of laptops-I'm paraphrasing from the other websites that I have found this problem listed on. If I understand them correctly, they say that the only solution is to go back to Dell and have them replace the Bluetooth adapter with a different model, which of course costs more.
If you have additional information regarding this issue, please let me know.

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#18
October 14, 2010 at 10:43:22
thank you

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#19
November 10, 2010 at 10:53:24
Tachyonfang I've got the same model laptop and is causing me grief also! Please let me know if you find what the problem is! Tried uninstalling a lot of things but nothings happening. Won't find my bleeding mouse.

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