Dell b1163w printer isn't printing

August 2, 2018 at 14:51:45
Specs: Windows 10, 64 bit OS/4 GB
After a recent Win10 update it seemed that my printer was no longer working. I installed new drivers awhile back and it worked. A few weeks later it doesn't. I reinstalled the drivers today but still no printing. Any ideas?

Thanks in advance for your help.


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#1
August 2, 2018 at 15:06:42
First check your Device Manager list to see if there are multiple listings for the same Dell printer. If so, remove all and restart the computer and allow Windows to find and configure the printer.

If that doesn't work then try using the utility linked below.

https://www.dell.com/support/home/u...


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#2
August 2, 2018 at 17:30:08
Is this a wired (USB) or wiresless setup?
https://www.dell.com/support/articl...

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#3
August 4, 2018 at 02:30:13
Hi Ealvin,

does it test print?

Good Luck - Keep us posted.


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Related Solutions

#4
August 5, 2018 at 13:03:28
Thanks for your help. Under device manager I only see print que, not printers.

I downloaded the utility you linked but got an error message that it wasn't compatible.


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#5
August 5, 2018 at 13:07:56
It's wireless and it won't print a test page.

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#6
August 5, 2018 at 13:43:38
Oops! just discovered that it isn't just my desktop that can't print. I can't print from my iphone or ipad either. Any thoughts?

Thanks again for your help.


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#7
August 6, 2018 at 06:39:50
Sounds like your printer has been removed from your system. Try going to Control Panel> Devices and Printers. If there are any listings for that printer, remove them and reboot. If Windows doesn't find and re-install the printer, do that using the installation disk/s.

Wireless printers are tricky to install. Sometimes it is easier to install them using a USB cable, then get the wireless feature working.

You may need to also remove all references to that printer in Print Que, under Device Manager.


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#8
August 8, 2018 at 06:19:29
Hi OtheHill,

the op advises it does not print a test page.
Surely until that works it is no use proceeding.

Ealvin , the test page is an *integral* feature of the Printer, which should work whether the Printer is connected or not.
Have you definitely attempted this?

message edited by Mike Newcomb


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#9
August 8, 2018 at 06:51:34
Mike,
your point is valid, if the print test page command is executed directly from the printer controls. If using the software installed on the computer all kinds of things can go wrong.

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